RSMUS.comAuthor Archives for Dian Taylor
About Dian Taylor
Dian Taylor is a Microsoft Business Applications MVP and a LinkedIn Learning Author. She works at RSM as a Dynamics 365 (CRM) Presales Director. Dian is a seasoned pre-sales consultant specializing in Microsoft Dynamics 365 Customer Engagement since 2011. In the past Dian has been involved in solution designing, implementing, configuring and customizing several complex scenarios in various industry sectors. D365-CE modules: Sales, Sales Insights, Custer Service, Omnichannel for Customer Service, Field Service, Project Service Automation, Project Operations. Power Platform: Power Automate, Power Virtual Agents
Website: https://d365goddess.com
YouTube: https://youtube.com/d365goddess
Twitter: @D365Goddess
Copilot for Dynamics 365 Customer Service
This blog was originally posted by RSM’s Microsoft MVP, Dian Taylor, here. I am sure you have heard all about...
Dynamics 365 Customer Engagement, Microsoft
What’s new with the Sales Accelerator
The Sales Accelerator is part of Dynamics 365 Sales and to get access to it you’ll need to have a...
Dynamics 365 Customer Engagement, Microsoft
Check order status with Power Virtual Agent and Power Automate
I get a lot of requests where my prospects want Power Virtual Agent to be able to answer questions about...
Dynamics 365 Customer Engagement
Dynamics 365 Customer Service: KB Automatic Filtering
I ran into a feature the other day that I thought would be worth writing an article about. This feature...
Dynamics 365 Customer Engagement
Dynamics 365 – 2020 Release Wave 1 | Updates
I wrote a total of three articles on the 2020 Release wave 1, which can be found on this blog....
Dynamics 365 Customer Engagement
Dynamics 365 – 2020 Release Wave 1 | Part 3
On January 27 of 2020 the release notes came out for 2020 Release Wave 1 for Dynamics 365 and the...
Dynamics 365 Customer Engagement
Dynamics 365 – 2020 Release Wave 1 | Part 2
On January 27 of 2020 the release notes came out for 2020 Release Wave 1 for Dynamics 365 and the...
Dynamics 365 Customer Engagement
Dynamics 365 – 2020 Release Wave 1 | Part 1
On January 27 of 2020 the release notes came out for 2020 Release Wave 1 for Dynamics 365 and the...
Dynamics 365 Customer Engagement
Power Virtual Agent & Power Automate
This week I was playing around with Power Virtual Agent and Power Automate. I needed to demo a virtual agent...
Dynamics 365 Customer Engagement
Dynamics 365 Field Service – Rejecting a booking
Field Service is a great tool for companies that send out remote workers, but what happens if that remote worker...