Becoming a digital company: Six questions to kick-start digital transformation

By - March 5, 2018

In today’s world, a thriving business is one that leverages current tools and technologies in order to improve the bottom line. Business executives realize that a transition into a more digital company must take place in order to grow.  However, becoming digital is a broad statement and does not define a strategy. Roughly speaking, becoming digital is not a point in time but rather a process; a course of action to achieve business objectives through the use of technology.

Each company is different and therefore requires different technology needs. Digital transformation is about defining and implementing the right digital tools that help streamline your company’s processes. Consider the following questions about your business, as it exists today while creating a digital strategy:

  1. What are the “low hanging fruit” opportunities? Identify high impact and low effort improvement items that are outdated or in the category of, “The way we’ve always done it.”
  2. Where do manual or non-value add steps exist in current procedures? Discuss current processes with employees to determine manual tasks, reports, and communications that take time away from performing their daily tasks. Consider where process improvement or automation can be used.
  3. Are current tools being leveraged to their maximum potential? Conduct an assessment of current application capabilities and review with subject matter experts to discover relevant additional functionality that is not in use today. Underused tools may require additional training or be eliminated to produce cost savings. Furthermore, a review of current leading industry applications may prove beneficial instead of continued maintenance of an old application.
  4. Does the current IT Governance structure support technology – and business – goals? Review the roles, responsibilities, and capabilities within the IT department to determine if additional resources are required for a successful digital project.
  5. Is the appropriate infrastructure in place to support the direction of the company? Explore capacity requirements to ensure that new technology will not interrupt daily operations.
  6. What are the risks? Review risks and controls internally to verify that company and customer data is secure and will not be jeopardized.

Defining “digital” is key to the success of today’s companies. An RSM IT Rapid Assessment® can help identify a baseline, create a strategy, leverage best practices, and align digital projects to meet your business strategy goals.

To learn more about how RSM can assist you with defining your digital approach, contact RSM’s consulting professionals at 800.274.3978 or email us.


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