RSMUS.comArticle 2 in Our series on HighRadius’ innovative, AI-powered solutions
This article is part two in our ongoing series spotlighting HighRadius’s innovative, AI-powered solutions and the value they bring.
In case you missed it:
Article 1: HighRadius: The Role of AI in Cash Application – Way of the Future explored how HighRadius combines machine learning with automation to revolutionize cash application— dramatically improving cash matching accuracy, automating remittance identification, and accelerating reconciliation speeds.
Here in Article 2, we delve deeper into the collections space, examining how AI-powered tools are transforming the collections process and driving smarter, more proactive engagement.
The collections process has long been known for its complexity and labor intensity. For most finance teams, it means days spent chasing overdue invoices, jumping across systems, and reacting to delinquencies without a structured approach. It’s time to shift from reactive followups to intelligent engagement.
HighRadius’ Collections Module is revolutionizing the way organizations approach receivables—by embedding AI into every step of the process, reducing manual workload, and helping teams drive faster, smarter outcomes.
Real Results That Matter
HighRadius isn’t just about streamlining operations—it’s delivering measurable impact. Companies using the Collections Module have seen:
- 20% reduction in past-due receivables
- 30% improvement in Days Sales Outstanding (DSO)
These aren’t just metrics, they represent stronger cash flow, healthier customer relationships and more empowered collections teams.
1. Smarter Email Follow-Ups with FreedaGPT
Why should collectors spend hours drafting repetitive follow-up emails when AI can do it better and faster?
FreedaGPT Email Smart Email Reply automatically generates personalized, context-aware replies tailored to the customer’s payment behavior, invoice status, and engagement history.
Collectors benefit from:
- Faster outreach and reduced typing time
- Consistent tone and messaging
- Focus on strategy over administration
2. Goodbye Manual Call Notes – Hello Smart Summaries and In App Dialer
Every customer call is an opportunity—don’t let it get lost in post-call admin work.
FreedaGPT Call Summarization transcribes and summarizes every customer interaction, automatically logging structured notes into the system. The result? Your team can simply call, hang up, and move on—confident that the details are captured and actionable.
3. AI-Powered Worklists That Drive Real Results
Not all accounts are created equal. HighRadius ensures your team focuses on the right ones.
AI-Prioritized Worklists use machine learning models trained on historical payment data, credit risk, dispute trends, and collector availability. The platform dynamically assigns tasks to
collectors based on what’s most likely to result in payment—maximizing impact while maintaining equitable workloads.
Each customer is scored based on delinquencies, payment behavior, and risk factors. Collectors receive a curated to-do list, complete with recommended actions—whether it’s a follow-up call or a smartly crafted email—designed to yield the best outcomes.
4. One Mailbox. Total Control.
Tired of switching between Outlook, ERP, CRM, and spreadsheets? So are we.
The HighRadius Intelligent Mailbox consolidates all collections-related communication into a single, AI-powered workspace. Key features include:
- In-platform email replies and forwards
- Automatic linking of emails to customer accounts
- Email intent identification with FreedaGPT
- One-click creation of payment commitments and dispute cases directly from email chain
- Smart Email Replies powered by Freeda GPT
- Real-time tracking of email opens and suggested action on collector’s worklist
This isn’t just another inbox, a productivity powerhouse designed for collectors.
Ready to Upgrade Your Collections Game?
HighRadius isn’t just improving collections—it’s redefining them. If your team is still spending valuable hours chasing invoices and switching systems, it’s time to contact RSM, a preferred
partner for HighRadius. Discover how we can transform your Collections processes with HighRadius. Contact us today to learn more about our successful implementations and how we can help your business achieve its financial goals.
Akshat Choudhury
Akshat Choudhury serves as Sr. Associate in finance automation at RSM US.
