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Messaging for In App and Web
Messaging for In App and Web

- September 19, 2024

In the ever-evolving landscape of customer service, staying ahead of the curve is crucial. Salesforce has continually developed innovative solutions...

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Salesforce Data Cloud
Salesforce Data Cloud

- September 3, 2024

Revolutionizing Customer 360 and AI-Driven Decision-Making for Businesses of All Sizes In the era of digital transformation, customer data is...

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Breaking down the Benefits of Salesforce Field Service Management
Breaking down the Benefits of Salesforce Field Service Management

- July 18, 2024

Salesforce offers customers a platform to improve their field service operations and automate and optimize processes for their field services...

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Field Service Management Software Can Transform Your Field Operations
Field Service Management Software Can Transform Your Field Operations

- June 7, 2024

Field operations involve hard physical costs – trucks, fuel, parts, tools, labor.   Coupled with constraints such as customer access and...

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Salesforce vs HubSpot: Choosing the Right CRM for Your Business 
Salesforce vs HubSpot: Choosing the Right CRM for Your Business 

- May 21, 2024

In today’s competitive landscape, a strong Customer Relationship Management (CRM) system is crucial for businesses of all sizes. Two industry...

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Wow customers with a React based user experience to boost revenue
Wow customers with a React based user experience to boost revenue

- April 19, 2024

Enhancing user experience is not just about aesthetics; it directly correlates with improved business outcomes. A React-based Single Page Application...

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Grow revenue with strategic cross-selling despite margin pressure
Grow revenue with strategic cross-selling despite margin pressure

- April 16, 2024

In today’s competitive ecommerce world, retailers are hard pressed to handle ever increasing margin pressure. However, retailers can grow revenue...

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Salesforce Commerce Cloud 2024 Roadmap: Composable Innovation Leads
Salesforce Commerce Cloud 2024 Roadmap: Composable Innovation Leads

- February 9, 2024

  The Salesforce Commerce Cloud 2024 roadmap announcement brings a plethora of exciting features, with particular attention to the enhancements...

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Common Customer Portal Functionality with Salesforce
Common Customer Portal Functionality with Salesforce

- December 18, 2023

Customers for B2B companies expect to be able to do self-service transactions at any time. Whether it is finding more...

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Unlocking the Potential ROI of AI: A Physics Perspective
Unlocking the Potential ROI of AI: A Physics Perspective

- December 14, 2023

Technology has always been a catalyst for transformative growth, and today, Artificial Intelligence (AI) holds tremendous potential to reshape businesses. Like potential...

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Common Portal Functionality for Driving Partner Success
Common Portal Functionality for Driving Partner Success

- December 4, 2023

Very few companies stand completely alone in their quest to grow. That is why most companies build partner networks and...

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Field Service to Cash: Simplifying Processes for Improved Cash Flow
Field Service to Cash: Simplifying Processes for Improved Cash Flow

- October 26, 2023

In today’s fast-paced business world, effectively managing cash flow is crucial for companies to remain competitive and financially stable. Fortunately,...

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Dreamforce 2023 and the AI Revolution
Dreamforce 2023 and the AI Revolution

- September 29, 2023

Dreamforce 2023, the most anticipated event of the year for those in the Salesforce ecosystem, witnessed a phenomenal three-day gathering...

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Achievable eCommerce Holiday Readiness Tips

- September 26, 2023

Lawrence Walters explains how Salesforce Commerce Cloud retailers still have time to get ready for the busy holiday season. Looking into customer journey friction points for small fixes, taking advantage of all the Einstein search and recommendation features, and knowing your holiday plan and daily operations are the three actions you can take in the next 4 weeks.

Generative AI coming to SFCC Page Designer
Generative AI coming to SFCC Page Designer

- September 15, 2023

Salesforce announced generative AI is finally coming to Salesforce Commerce Cloud (SFCC) B2C this week at Dreamforce 2023. We have...

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NetSuite and Salesforce: Quick wins for CRM and ERP integration
NetSuite and Salesforce: Quick wins for CRM and ERP integration

- August 28, 2023

Customer Relationship Management (CRM) software encompasses a wide range of business capabilities from marketing automation to sales management to quoting...

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The Present and Future State of Salesforce AI Cloud
The Present and Future State of Salesforce AI Cloud

- August 10, 2023

Empowering Enterprises with Generative AI Salesforce introduced Salesforce AI Cloud on June 12, 2023, a groundbreaking suite of capabilities that...

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Subscription businesses and Salesforce Revenue Cloud
Subscription businesses and Salesforce Revenue Cloud

- July 31, 2023

The “subscription economy” has changed our lives, both personally and professionally, and by now we are all familiar with the...

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Embrace the Magic of Dreamforce with these 5 tips
Embrace the Magic of Dreamforce with these 5 tips

- July 26, 2023

Use these five strategies to get the most out of Salesforce's Dreamforce conference in San Francisco September 12-14.

Elevating Business Outcomes: Customer Experience and Its Impact on The ‘Total Experience’
Elevating Business Outcomes: Customer Experience and Its Impact on The ‘Total Experience’

- June 21, 2023

As defined by Gartner’s Top Strategic Technology Trends, the “Total Experience combines multi-experience, customer experience, employee experience, and user experience...

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The future of AI and a Composable Commerce reality – Key takeaways from Salesforce Connections 2023
The future of AI and a Composable Commerce reality – Key takeaways from Salesforce Connections 2023

- June 9, 2023

Salesforce made a big splash with soon to be released or piloted AI tools for more seamless management of customer...

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Optimizing Quote-To-Cash (QTC) For Evolving Landscape of Customer Sales Channels
Optimizing Quote-To-Cash (QTC) For Evolving Landscape of Customer Sales Channels

- May 10, 2023

LastPass is one of the leaders in the security industry, particularly in password management. LastPass is in the process of being...

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Top 3 Concerns of Salesforce Customers Looking to Upgrade to Composable Commerce
Top 3 Concerns of Salesforce Customers Looking to Upgrade to Composable Commerce

- May 8, 2023

Salesforce Commerce Cloud customers are concerned about upgrading from the aging SiteGenesis (SG) architecture to Headless or Composable Commerce. There...

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Personalizing Customer Experiences with Salesforce and Language.io
Personalizing Customer Experiences with Salesforce and Language.io

- May 4, 2023

In today’s global marketplace, providing a personalized customer experience is more important than ever before. When customers feel that a...

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Tactical Tips on improving your DSO (Days Sales Outstanding) for your Salesforce Org
Tactical Tips on improving your DSO (Days Sales Outstanding) for your Salesforce Org

- April 22, 2023

Days sales outstanding (DSO) is a measurement of the average number of days that it takes for a company to...

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Salesforce Person Accounts Overview
Salesforce Person Accounts Overview

- April 20, 2023

If you’ve been following the Salesforce Nonprofit Cloud news (Nonprofit Cloud), you know one of the significant changes between Nonprofit...

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Crossfit goes global in digital transformation project for customer experience
Crossfit goes global in digital transformation project for customer experience

- April 19, 2023

Crossfit is one the most recognizable brands in fitness.  With growth to over 5 million athletes and over 14,000 locations...

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Intro to Nonprofit Cloud
Intro to Nonprofit Cloud

- April 13, 2023

If you’re a Salesforce fan or just plugged into nonprofit tech, you have likely heard rumors about Salesforce’s change to...

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6 Benefits of an optimized quote to cash process that will improve your company’s performance
6 Benefits of an optimized quote to cash process that will improve your company’s performance

- October 12, 2022

What is Quote to Cash? Quote-to-cash   (also known as lead-to-cash, order-to-revenue, or lead-to-revenue-recognition ) is essentially the journey that customers...

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