In today’s global marketplace, providing a personalized customer experience is more important than ever before. When customers feel that a business is taking their unique needs and preferences into account, it creates a stronger emotional connection between the customer and the brand. This encourages brand loyalty, which is critical for businesses looking to succeed in today’s competitive marketplace. One way of leveraging Technology to personalize customer experience is by providing multi-language support in all customer-facing communications and applications. In doing so, businesses can communicate with customers in their preferred language which helps increase engagement and satisfaction.
What is Language.io?
Language.io is a comprehensive language management platform that allows businesses to streamline their multilingual communication processes. When integrated with Salesforce, Language.io enables Salesforce users to communicate with customers, prospects, and colleagues in their preferred language, even if they do not speak the same language. Using Language.io, Salesforce users can translate text in Salesforce objects such as Contacts and Cases as well as communication channels such as Chat and Email.
Language.io offers various integration options with Salesforce. The company has published several connectors on the Salesforce AppExchange, accompanied by configuration guides targeted towards specific use cases such as Chat Translation and Knowledge Translation, among others. In 2022, Language.io released the Chrome Browser plugin, which can translate almost any browser-based content, further enhancing the usability of the platform. Additionally, API access is available for developers to implement more bespoke and unique use cases. With these integration options, Language.io can seamlessly integrate with Salesforce and provide businesses with the language translation capabilities they need to enhance their customer experience and communication.
To learn more about how you can take advantage of the benefits of Language.io and Salesforce, contact our Salesforce experts here.