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When ITAM Becomes a Strategic Planning Capability
IT Asset Management is no longer just about tracking hardware and software. Discover how a mature ITAM program can support strategic planning, improve decision-making, optimize investments, and help organizations align technology assets with business objectives.
What Good ITAM Metrics Actually Tell Leadership
Not all ITAM metrics belong on an executive dashboard. Discover the KPIs that help leadership evaluate data quality, lifecycle performance, cost optimization, risk reduction, and business impact.
Stop Tracking Devices. Start Managing the Hardware Lifecycle.
Tracking devices is only one piece of effective asset management. Discover how ServiceNow Hardware Asset Management enables organizations to manage hardware strategically across its entire lifecycle, improving operational efficiency, compliance, and technology investment decisions.
One Asset, Three Records: Which System Should You Trust?
When asset records, configuration items and discovery tools all show different information, which one should you trust? Learn how to define authoritative data sources, manage asset and CI relationships, and establish a practical source-of-truth strategy for ServiceNow ITAM and CMDB data governance.
Crawl, Walk, Run, Fly: How to Build an ITAM Program Without Buying Tomorrow’s Problem Today
Learn how a phased “crawl, walk, run, fly” approach helps organizations build a sustainable IT Asset Management (ITAM) program. By focusing on foundational processes first and expanding capabilities strategically, businesses can reduce risk, improve asset visibility, and avoid investing in solutions they are not yet ready to support.
What ServiceNow’s CPQ Early Adopter Program Has Taught Me So Far
ServiceNow’s move into CPQ isn’t about competing with traditional quoting tools—it’s about connecting the entire lifecycle from quote to delivery. Drawing from early adopter experience, this article explores how ServiceNow uses workflow and Order Management to bridge the gap between sales and execution. The result is a more connected, action-driven approach to enterprise operations.
3 Big AI Takeaways from Knowledge 2026
Top 3 takeaways from ServiceNow Knowledge 2026: Agentic AI in action, autonomous workforce agents, and the growing need for enterprise AI governance.
Top ServiceNow Knowledge 2025 Sessions for Tech Leaders and Developers
With ServiceNow Knowledge 2025 quickly approaching, it’s time to lock in your agenda. Whether you’re a CTO focused on enterprise...
RSM Takes Key Insights from ServiceNow Knowledge 2024
RSM US LLP was a proud sponsor of ServiceNow Knowledge 2024, held May 7-9 at The Venetian Las Vegas. The...
Unlocking the Potential ROI of AI: A Physics Perspective
Technology has always been a catalyst for transformative growth, and today, Artificial Intelligence (AI) holds tremendous potential to reshape businesses. Like potential...
Improving Project Workflow: A Digital Transformation Success Story
For global organizations, managing project workflow, especially within IT, can be a daunting task. With projects of varying scopes and...
Highlights from ServiceNow Knowledge 2023
RSM was proud to be a gold sponsor of ServiceNow’s Knowledge 2023 conference at The Venetian Las Vegas, May 16−18,...
Asset, CI, or Both? Fix the Data Model Before It Fixes You
Many ServiceNow teams struggle with whether a device should be managed as an asset, a configuration item (CI), or both. This article explains how to build a governance-driven data model that improves CMDB accuracy, asset management processes and long-term platform success.