RSMUS.comArticles by Mike Lavengood
About Mike Lavengood
Manager, ServiceNow Practice, RSM.
Mike is an Engagement Manager in RSM US LLP’s ServiceNow practice, specializing in IT Asset Management, including Hardware Asset Management, Software Asset Management and Enterprise Asset Management. He helps organizations turn complex asset and process challenges into practical strategies that improve governance, data quality, operational efficiency and business outcomes.
Mike brings a blend of technical, functional and program leadership experience to his work. He leads complex ServiceNow implementations, advises clients on ITAM maturity and operating models, and helps project teams connect platform capabilities to measurable business value. His approach emphasizes transparency, strong delivery discipline and solutions that clients can successfully sustain after implementation.
Mike holds a bachelor’s degree in computer science and an MBA. His professional credentials include PMP, ServiceNow Certified System Administrator, and ServiceNow certifications in IT Service Management, Hardware Asset Management and Software Asset Management.
When ITAM Becomes a Strategic Planning Capability
IT Asset Management is no longer just about tracking hardware and software. Discover how a mature ITAM program can support strategic planning, improve decision-making, optimize investments, and help organizations align technology assets with business objectives.
What Good ITAM Metrics Actually Tell Leadership
Not all ITAM metrics belong on an executive dashboard. Discover the KPIs that help leadership evaluate data quality, lifecycle performance, cost optimization, risk reduction, and business impact.
Stop Tracking Devices. Start Managing the Hardware Lifecycle.
Tracking devices is only one piece of effective asset management. Discover how ServiceNow Hardware Asset Management enables organizations to manage hardware strategically across its entire lifecycle, improving operational efficiency, compliance, and technology investment decisions.
One Asset, Three Records: Which System Should You Trust?
When asset records, configuration items and discovery tools all show different information, which one should you trust? Learn how to define authoritative data sources, manage asset and CI relationships, and establish a practical source-of-truth strategy for ServiceNow ITAM and CMDB data governance.
Crawl, Walk, Run, Fly: How to Build an ITAM Program Without Buying Tomorrow’s Problem Today
Learn how a phased “crawl, walk, run, fly” approach helps organizations build a sustainable IT Asset Management (ITAM) program. By focusing on foundational processes first and expanding capabilities strategically, businesses can reduce risk, improve asset visibility, and avoid investing in solutions they are not yet ready to support.
Asset, CI, or Both? Fix the Data Model Before It Fixes You
Many ServiceNow teams struggle with whether a device should be managed as an asset, a configuration item (CI), or both. This article explains how to build a governance-driven data model that improves CMDB accuracy, asset management processes and long-term platform success.