RSMUS.comArticles by Glen Chiasson
About Glen Chiasson
Experienced Practice Manager, Engagement Manager and People Leader working exclusively on the ServiceNow platform since 2013. Excels at developing trusted client relationships by understanding pain points and needs, project team leadership, and successful project delivery ensuring scope, budget and timelines are met by managing client expectations, accurate budget forecasting and resource allocation. Consistently promotes practice and pipeline growth by identifying deeper platform adoption utilizing future state road mapping aligning to client strategic objectives.
Advocate of sharing knowledge, industry experiences and mentoring others. Founding organizer of the Vancouver ServiceNow Developer Meetup Group.
3 Big AI Takeaways from Knowledge 2026
Top 3 takeaways from ServiceNow Knowledge 2026: Agentic AI in action, autonomous workforce agents, and the growing need for enterprise AI governance.