RSMUS.comAt RSM, we understand the immense pressure that government service agencies face in delivering effective, person-centered care. From complex service coordination to evolving compliance requirements, the road ahead can be challenging. That’s why we work alongside state agencies to not only meet today’s demands, but also to prepare for what’s next—including the transformative CMS Access Rule.
The Access Rule introduces mandates designed to enhance service delivery, beneficiary protections, and quality of care. To comply, states must embrace digital transformation that allows for integrated service delivery, real-time data access, and scalable processes.
Supporting Person-Centered Planning with the CM Accelerator
One of the cornerstone requirements of the Access Rule is compliance with Person-Centered Planning—a foundational approach for creating sustainable systems of care, particularly for individuals with developmental disabilities. These requirements are designed to ensure informed choice, self-determination, and access to a full array of quality services.
The RSM Health and Human Services (HHS) Case Management Accelerator is a Microsoft-powered solution built to enhance service delivery efficiency and effectiveness. It enables states to implement person-centered processes through intuitive technology that improves decision-making and visibility across all levels of care.
Incorporating Charting the LifeCourse with Our Technology
In partnership with the University of Missouri – Kansas City Institute for Human Development, our Case Management Accelerator integrates the Charting the LifeCourse framework—a nationally recognized approach for person-centered planning. Through life trajectory worksheets, case managers and care teams can:
- Track individual goals that support each person’s vision of a “good life”
- Align objectives and outcomes with meaningful life milestones
- Plan and schedule services using a built-in calendar tool that supports both formal services and natural supports
This collaborative platform enhances communication among case managers, service providers, and individuals’ circles of care, ensuring that all stakeholders are aligned and engaged.
Driving Transparency and Operational Efficiency
The HHS Case Management Accelerator offers a 360-degree transparent view of each person’s journey—from intake to ongoing case management. This level of visibility improves collaboration, ensures compliance, and ultimately enhances outcomes.
By modernizing workflows and reducing manual, paper-based processes, the platform empowers agencies to:
- Increase operational efficiency
- Improve stakeholder coordination
- Strengthen accountability in service delivery
Award-Winning Innovation Recognized by Microsoft
Microsoft honored RSM with the Microsoft Dynamics Public Sector Industry Customer Excellence Award for the HHS Case Management Accelerator. Microsoft described the project as not only an inspiring example of using technology to improve the lives of individuals with developmental disabilities, but also a benchmark for how government agencies can use CRM tools to build a complete, 360-degree view of their constituents.
RSM’s HHS Case Management Accelerator delivers a One Microsoft Solution that addresses all five priority areas of the CMS Access Rule, modernizes service delivery, and fosters transparency, accountability, and collaboration across systems.
Ready to enhance efficiency, modernize your case management system, and ensure compliance with complex regulations? Contact us today to learn how RSM can help you navigate these changes with confidence.
Don’t miss our upcoming webinar, where we’ll explore how RSM’s Case Management Accelerator can support your agency’s compliance with the CMS Access Rule—details coming soon!
Check out our other blog posts on the CMS Access Rule here
