Dynamics CRM 2011 Online – Office 365: Internet Explorer Certificate Errors Windows Server 2003

By - March 28, 2013

You may notice that there are many articles regarding Certificate Errors in Internet Explorer. Most of what you will find as a solution is with regards to modifying your system clock and that the issue would be resolved. Let’s say that this does not resolve your issue and that you have exhausted all your options with regards to modifying your Internet Options settings. Chances are that your system is not getting “trusted root certificate updates.” Furthermore, let’s say that you are on a Windows Server 2003 R2 and you are having issues connecting to your Dynamics CRM 2011 Online – Office 365 environment.

Below may be the error you received when trying to connect to Microsoft Online Services.


After you click on “Display Blocked Content,” you should be able to get to the MS Online Portal to sign in. At which point you probably get another certificate error preventing you from authenticating to your Dynamics CRM 2011 Online environment, such as this error shown below.


If your server is not getting root certificate updates, it probably does not know to trust the certificate of the Office 365 server. On a Windows Server 2003, the automatic root certificate updates are not enabled by default. They are, however, enabled by default on Windows Server 2008 and later (http://support.microsoft.com/kb/931125).

To enable Root Certificate Updates on Windows Server 2003 or Windows XP, you will need to add this Windows Component to your machine. To do so, navigate to Programs -> Control Panel -> Add or Remove Programs. Click on Add/Remove Windows Components and add the “Update Root Certificate” component.


You may manually download root certificates as well via the Microsoft Update Catalog.

If you have other questions about the Dynamics CRM 2011 Online and Office 365 environment, we can help.  Please contact our professionals at 855.437.7202 or via email at crm@mcgladrey.com.

By: Edin Muheljic – Iowa Dynamics CRM Partner

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