It has come to our attention that as of 2016.1, any client that does a sandbox refresh will experience a customer issue with their ecommerce (Scriptable Cart) site in Sandbox. NetSuite in 2016.1 added a functionality to the creation of customers that tie that customer to production. This means that when the refresh happens you will not be able to access that customer in a sandbox ecommerce site. This only affects customers using Scriptable Cart who refresh their sandbox post 2016.1.
The workaround at this time is to create a brand new sandbox customer for website testing in sandbox. NetSuite has told us they are creating an enhancement request tied to case # 2406304.
By: Josh Ferguson – Minnesota NetSuite Solution Provider
This is a general notification about issues RSM NetSuite professionals are seeing during their work implementing and supporting NetSuite customers. As we gain more information on the topic, we’ll update this blog post. For more information, contact us at firstname.lastname@example.org or call 855.437.7202.