Introduction to Microsoft Dynamics 365 for Retail

By - August 22, 2019

With 89% of customers desiring a unified experience across channels, the pressures on retailers are growing. The need to engage with shoppers everywhere from optimized operations, effective merchandising, modern store experiences, unified commerce and customer satisfaction takes us to a discussion on people, process and technology.

Today, I’m going to focus on the technology aspect and how Microsoft Dynamics 365 for Retail can help retailers create a unified experience across channels to engage with shoppers everywhere.

Consumers are well informed in today’s modern retail environment requiring technology solutions that can engage with them wherever they are, allow for the retailers employees to be empowered to make decisions and help optimize retail operations.

Dynamics 365 Retail

Shoppers demand a seamless experience across channels and Microsoft Dynamics 365 for Retail is the technology solution to evaluate for retailers looking to deliver that unified customer engagement.

Dynamics 365 for Retail can help retailers achieve the following:

  • Creating a modern store experience
  • Deliver seamless omni-channel commerce
  • Increase brand loyalty
  • Manage product demand with effective merchandising
  • Tailor product selection and recommendations
  • Deliver on customer expectations
  • Increase inventory visibility
  • Empower employees to meet business needs

One of RSM’s retail clients, Hickory Farms, selected the Microsoft Cloud to help reinvent its business:

Hickory Farms uses D365 Retail

Get a firsthand look at the solution by requesting a Dynamics 365 Retail demo today.

RSM is a Microsoft Dynamics 365 Retail partner which helps middle market retail companies evaluate, select, implement and provide managed application services for retail technologies. As one of the top ranked partners in the US, Microsoft turns to RSM to help retailers succeed in implementing its technology solutions.

Ready to get started? Contact our team today.

Call us at: +1 800 274 3978

Email us at:

Schedule your personalized demo of Dynamics 365 for Retail

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