RSMUS.comThe Changing Landscape of Service Delivery
Federal reorganization and evolving administration policies are reshaping how Health & Human Services (HHS) delivers critical programs. State and local agencies, often asked to do more with less, continue to rely on manual processes, disconnected data, and outdated technologies. These challenges contribute to inefficiencies and delays in serving individuals and families who rely on timely support.
As agencies respond to new federal requirements, digital transformation is no longer optional—it is essential.
Medicaid Policy Changes and Their Impact
Recent Medicaid policy changes introduced by the One Big Beautiful Bill Act (OBBBA) significantly affect application and renewal procedures. A notable requirement involves work and community engagement verification, effective December 31, 2026. Under this policy, states must verify individuals’ work status at least every six months.
This requirement will place new demands on already constrained service systems. Without timely infrastructure updates, many states may face compliance risks, longer processing times, and increased operational costs.
Technology as a Catalyst for Change
To meet these evolving requirements, states will need modernized case management tools and streamlined workflows. That’s where RSM’s Case Management Accelerator—powered by Microsoft Dynamics 365—comes in.
The solution is designed to:
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Streamline case management processes
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Improve collaboration across agencies
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Support compliance with federal regulations
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Enhance data analytics for reporting and beneficiary management
Developed in collaboration with Microsoft, the accelerator is also CMS-compliant, giving states confidence in both regulatory alignment and technical readiness.
Why Partner with RSM
RSM understands the unique challenges faced by state and local agencies, including funding limitations, complex service delivery models, and shifting federal mandates. By leveraging deep industry knowledge and a strong partnership with Microsoft, RSM provides agencies with the tools and guidance they need to increase efficiency, improve service delivery, and stay ahead of regulatory change.
