Dunning Levels in NetSuite

Best Use of Dunning Levels

Once the decision to implement NetSuite’s Dunning Module is made, Dunning levels must be created. A Dunning level is the defining threshold for overdue amounts defined by the amount of days the payment is late. For example, Company A configures the module to send Dunning collection letters when an invoice is 10, 15 and 30 days past due. The payment is due on 3/15/2018 and it is now 3/25/2018. The Dunning module will generate a letter based on the template Company A created. As the invoice ages to 15 days past due, the dunning workflow will generate another letter at the 15 day level. Each level can have a custom message sent along with it, meaning that the wording of the letters can change as the receivable ages. Below are the Dunning levels that come standard with the Dunning bundle:

If you are like most businesses, your collection efforts will not fall perfectly in line with the out of the box functionality.

Want to learn more about NetSuite’s Dunning Module? Continue the series in part 3.

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For more information on this topic or others related to NetSuite, contact RSM at erp@rsmus.com or by phone at 855.437.7202.

By: Brandon Cove

RSM Staff