RSMUS.comDreamforce 2025 is right around the corner, and with hundreds of sessions on the agenda, it can be tough to know where to focus your time. For leaders in Technology, Media, and Telecommunications, the opportunities to learn about AI, compliance, order management, and customer experience are especially exciting this year.
We’ve narrowed down the list to our top recommended sessions for TMT and telecom executives, and shared why they matter for your business.
TMT-Focused Sessions
Customer Success Keynote: Build Your Agentic Enterprise
See how leading organizations are cutting costs, scaling fast, and building loyalty — and celebrate three Customer Success Award winners showing what’s possible.
Why it’s important
Every TMT company is under pressure to do more with less. This keynote will highlight how peers are already creating agentic enterprises to drive efficiency and competitive advantage.
Accelerate Org Compliance with Agentforce
Meet Agentforce for Compliance. Effortlessly navigate data privacy regulations by identifying policy gaps, translating them into recommended actions, and providing simple remediation.
Why it’s important
With data regulations constantly shifting, compliance has become both a business risk and a competitive differentiator. Learn how AI can reduce the burden of compliance while keeping your organization audit-ready.
Boost Revenue and Cut Costs with Order Servicing Skills
Discover how to automate order servicing, reduce operational costs, and drive revenue growth with agentic skills that improve efficiency, enhance customer satisfaction, and optimize fulfillment.
Why it’s important
Order accuracy and efficiency directly impact the bottom line. This session demonstrates how automation can streamline fulfillment, reduce service costs, and increase loyalty — all priorities for TMT organizations.
Future-Proof Your Org: Build an AI Center of Excellence
Learn how Google and Salesforce built a Center of Excellence to lead AI transformation. Get actionable tips to design your own Center of Excellence (CoE) to drive adoption, innovation, and long-term impact.
Why it’s important
AI is no longer optional. Building a governance framework and AI CoE ensures your organization can scale adoption responsibly and sustain innovation over time.
Order Management Roadmap: Seamless Post Purchase Experiences
Get a first look at the future of order management with revenue-driving order servicing, flexible fulfillment, and enterprise-grade inventory innovations to drive conversion and scale seamlessly.
Why it’s important
Customers expect frictionless post-purchase experiences. This roadmap session gives you a preview of tools that will help you meet rising expectations while scaling efficiently.
Supercharge Your Salesforce Security with Agentforce
Introducing your new AI-powered security assistant. Learn how to use Agentforce to quickly assess risks, investigate incidents, and strengthen your security posture — no security expertise required.
Why it’s important
As cyber threats evolve, protecting customer data is paramount. Agentforce can help security and IT teams stay ahead of risks without adding costly headcount.
Telecom-Focused Sessions
Acquire, Serve, Grow: Telecom Strategies That Deliver
Telecom competition is fierce. Join this roundtable to discuss strategies on how to use harmonized data and agentic AI to not only win customers but keep them for life.
Why it’s important
Customer churn is a costly challenge in telecom. This discussion will help you explore how harmonized data and AI can power acquisition and long-term loyalty.
Agentforce and Beyond: Communications Cloud Roadmap
Explore the Communications Cloud roadmap. See how Agentforce unifies telco operations for seamless experiences. Drive efficiency and elevate customer satisfaction with Salesforce.
Why it’s important
For telcos, efficiency and CX go hand in hand. This roadmap provides insight into upcoming innovations that can streamline operations and improve the customer journey.
AT&T Slashes Lead Delivery Time with Heroku and Salesforce
Learn how AT&T cut lead delivery from 48 hours to 15 minutes. See how it builds fast, scalable sales data systems for any industry, gaining insights and reducing manual work.
Why it’s important
Speed to lead directly affects conversion. This case study shows how even the largest telecoms are transforming processes with Salesforce — lessons any provider can adapt.
Where to Get Started? Agentforce Prioritization for Telecom
Hear from a leading telecom and discuss with peers how to prioritize your agentic AI journey with Agentforce. Hear early success stories and discuss lessons learned.
Why it’s important
Agentforce presents endless possibilities, but it’s not always clear where to start. This session helps telecom leaders focus efforts where they’ll see the most value first.
Let’s Connect at Dreamforce
We’re excited about these sessions because they spotlight the real-world impact of AI, automation, and connected data for TMT companies. If you’re attending Dreamforce, we’d love to connect and explore how RSM can help you turn new ideas into business outcomes. Send me an email (Daniel.Adler@rsmus.com) or contact RSM here.
