RSMUS.comRSM US LLP was a proud sponsor of ServiceNow Knowledge 2024, held May 7-9 at The Venetian Las Vegas. The event provided a valuable opportunity to connect with over 20,000 attendees and vendors, fostering knowledge sharing and industry best practices. RSM’s ServiceNow, Risk Consulting, and Management Consulting teams participated in the conference to gain insights into ServiceNow’s latest offerings and network with industry leaders.
RSM Presentations Highlighted Integration and Innovation
RSM presented thought leadership sessions focused on maximizing the value of ServiceNow through strategic integrations and innovative solutions:
- Collaboration between Microsoft, ServiceNow and Copilot: This session explored how to seamlessly unite ServiceNow with Microsoft’s ecosystem, including Copilot, Azure, Teams, and M365. Attendees learned how this integration can streamline workflows, leverage AI-powered assistance, enhance collaboration, and empower agents. RSM’s team provided guidance on the integration process, highlighting key considerations and best practices to help organizations unlock the full potential of a unified digital workplace and achieve greater employee satisfaction, agent efficiency, and operational excellence.
Artificial intelligence copilot solutions
- Artificial Intelligence Copilot Solutions: This session examined how artificial intelligence (AI) can empower organizations to tackle technical debt and streamline risk and compliance processes. Attendees discovered how AI can analyze code, pinpoint potential issues, and recommend improvements to reduce technical debt. Additionally, the session explored how AI automates tasks such as:
- Generating controls based on regulations
- Keeping control language up-to-date with changing standards
- Mapping existing controls to new citations
The session also showcased AI’s capabilities in project management execution support, streamlining tasks and approvals within ServiceNow, knowledge-base queries for improved information accessibility, meeting summarization for capturing key points and action items directly in ServiceNow, and project artifact tracking for enhanced visibility and collaboration on project documents.
AI, analytics and cloud services
Empowering Your Business with ServiceNow
To access the recordings of these sessions and explore the vast library of ServiceNow Knowledge resources, please visit the ServiceNow Knowledge website.
Leveraging ServiceNow for Business Success
RSM’s participation in ServiceNow Knowledge 2024 underscores our commitment to staying at the forefront of ServiceNow innovation. We offer a comprehensive suite of ServiceNow services designed to help organizations optimize their workflows, improve efficiency, and achieve their business goals.
For more information on RSM’s ServiceNow services and offerings please visit our website.
