RSMUS.comAuthor Archives for Jeff Lovett
About Jeff Lovett
Jeff has a proven track record of success in overseeing and optimizing multiple complex technology workstreams, including contact centers, voice, infrastructure, cloud, security, architecture, desktops, and applications. He possesses over 30 years of experience in the IT industry and is dedicated to delivering strategic solutions that enhance organizational performance, efficiency, and security.
As the Contact Center Technology Advisory Lead, Jeff is responsible for strategic planning, consulting and advisory services, solution design and implementation, project management, and more. In addition, Jeff spearheads the advancement of RSM's contact center and voice services, including omnichannel solutions and integrations.
WhatsApp and Dynamics 365 Contact Center: What to Know
Microsoft has recently announced the availability of WhatsApp channel support in its Dynamics 365 Contact Center, powered by Azure Communication Services...
Phones: More than just a dial tone! Introducing Unified Communications
When most people think about phones in the workplace they see the phone on their desk and think, “Well that’s...