Home / Phil Heather

Author Archives for Phil Heather

About Phil Heather

Phil Heather is seasoned technology management professional with extensive working experience in desktop engineering, IT project management, technical training, helpdesk management, and staff management and recruitment. He has broad knowledge and success in coordinating with non-technical users from various departments in the development and deployment of technical solutions to improve their productivity. He has a proven ability to maintain standards and initiate processes to improve functionality and efficiency of information systems as well as solid management and organizational skills in supervising collaborative undertakings while forming cohesive team environments. Phil possesses strong interpersonal communication and customer service skills enabling effective explanation of technical concepts to non-technical users, as well as relaying of non-technical requirements provided by end users to highly technical IT professionals.