Maximizing Efficiency: How RSM’s Managed Application Services Empower Accountants to Stay Ahead—Without the Hassle

In today’s dynamic and demanding accounting landscape, professionals are under more pressure than ever to deliver fast, accurate, and strategic insights—without getting bogged down by technical headaches. That’s where RSM’s Managed Application Services (MAS) comes in.

Designed specifically to support accounting professionals, MAS provides expert system administration and ongoing support for BlackLine, helping teams operate more efficiently while maximizing return on investment. Think of it as your behind-the-scenes tech partner—taking care of the heavy lifting so you can focus on higher-value activities.

Why MAS?

RSM’s MAS delivers Tier 1 Application Support, offering faster and more personalized service than traditional BlackLine support channels. By outsourcing routine maintenance and technical troubleshooting, your team can lighten its administrative load and reinvest that energy into what really matters: using BlackLine strategically to drive results.

Key Benefits at a Glance

Here’s how MAS helps accounting teams thrive:

Accelerated Issue Resolution
Quick and efficient support minimizes downtime and disruptions.
Access to Deep BlackLine Expertise
Work with RSM’s seasoned BlackLine specialists who bring a wealth of knowledge and insights.
Enhanced Usage and Adoption
Get more out of your BlackLine investment with improved system engagement and user adoption.
Quarterly Release Summaries
Stay informed about the latest BlackLine features and updates—without sifting through technical documentation.
Integration Monitoring
Keep integrations running smoothly to avoid disruptions across your tech ecosystem.
No Need for In-House Specialists
Reduce your dependency on internal resources and scale with confidence.

How It Works: A High-Level Overview

RSM’s MAS operates through a proprietary ticketing system that provides clients with prioritized access to BlackLine experts. Whether it’s a low-priority inquiry or a critical issue, the system ensures swift and structured resolution.

Clients can purchase a bucket of annual hours, choosing from flexible monthly allocations (5, 10, 20 hours, etc.). These hours can be used as needed throughout the year—with the convenience of a roll-forward option during the agreement period. Unused hours, however, do not carry over past the contract end date.

Service Level Commitments

8-Hour Response Time: We aim to respond quickly to every ticket.
Business Hours Support: Monday through Friday, 8 AM to 6 PM Eastern.
Holiday Policy: Service is paused during national and company holidays.

Get Back to What Matters

RSM’s Managed Application Services are more than just a support package—they’re a strategic asset. By minimizing manual administration and maximizing system performance, MAS allows accounting teams to focus on what they do best: delivering exceptional value to their organizations and clients.

Ready to simplify your BlackLine experience and boost your team’s productivity? Reach out to the Finance Automation team at RSM to learn more about how MAS can transform your accounting operations.

For more on how to extend the value of your BlackLine investment beyond implementation, read our post on building a long-term roadmap for Invoice-to-Cash success: Don’t stop at go-live—power your BlackLine I2C success every step of the way.