RSM clients experiencing issues with Mekorma should verify that the updated product keys are applied after renewal anniversary and before payments are scheduled. Follow these steps:
- Open the Mekorma Product Registration Window (Microsoft Dynamics GP > Tools > Setup > System > Mekorma Products Registration).
- To update or verify your registration keys, clear the keys that are currently being displayed, then click the Update Keys button.
- Keys for products you do not own may populate and display this message: “Key not valid for this build” or “Get Temporary Keys”. Delete the keys for products you do not own.
If you are unable to generate keys using this process, please reach out to your RSM consultant, Client Account Manager, or to our GP Support Desk at email@example.com now to find out how we can be of assistance.