Some SmartConnect Errors and How to Fix Them

Here are a few errors that may be encountered when using SmartConnect and some simple steps to try and fix them.  As always, when using SQL, please make sure to have a restorable backup and test first in a test company.

Issue:

Company Button missing/screen distorted

Solution:

The display settings on the machine need to be adjusted.  You can refer to the eOne Solutions KB article here: http://www.eonesolutions.com/help-article/kba-01111-g2p6v7/

Once you adjust your settings and restart the machine it should display correctly.

Issue:

Failed to convert parameter string to decimal

Solution:

Remove Amount field as one of the Key fields

Issue:

Failing to AutoPost using Stored Procedure

Solution:

Verify that all Checkbooks are assigned a Currency ID

Watch this space for more tips on working with SmartConnect or contact our experts 855-437-7201

By Danielle Edie for RSM

RSM Staff

RSM empowers middle market companies worldwide to take charge of change. Our unique middle market perspective makes RSM the natural choice for growth-oriented, internationally active organizations seeking relevant insights and tailored, innovative solutions for a complex and changing world. With a global reach spanning more than 120 countries, we instill confidence in a world of change by bringing the full power of RSM to make a lasting impact on our clients, colleagues and communities.

Contact our team to learn more!