Top ServiceNow Knowledge 2025 Sessions for Tech Leaders and Developers

With ServiceNow Knowledge 2025 quickly approaching, it’s time to lock in your agenda. Whether you’re a CTO focused on enterprise strategy or a developer eager to explore the latest AI-powered features, we’ve curated a list of standout sessions you won’t want to miss. This guide highlights sessions for both technology leaders and ServiceNow developers, plus how to connect with RSM if you’re looking for deeper insights after the conference. 

If you’re still finalizing your schedule – or missed key sessions – use this blog to prioritize your time and follow up with RSM to make the most of Knowledge 2025. 

Top Knowledge 2025 Sessions for CTO and Technology Leaders: 

These sessions align with enterprise strategy, AI enablement, and architectural optimization – ideal for IT leaders guiding transformation at scale. 

1. Now on Now: How we build our data foundation with CMDB and the Common Service Data Model 
   1. Essential for understanding the foundation of ServiceNow modules, this session is highly recommended for all clients. 
      • Can’t make this session? Connect with RSM for tailored CMDB and CSDM Foundations Training to strengthen your ServiceNow architecture. 
2. Optimize Enterprise Architecture with ServiceNow EA to reduce tech costs & Risks 
   1. Gain practical tips for measuring the success of enterprise architecture programs related to tech costs and risks, with a focus on AI integration.  
      • Want to optimize your EA strategy? Schedule a custom Enterprise Architecture session with RSM to dive deeper into platform alignment, cost savings, and AI integration. 
3. Application rationalization with ServiceNow – driving efficiency & AI enablement
   1. Discover how to reduce legacy management costs and risks while preparing your app portfolio for AI. 
      • Want a deeper dive? Connect with RSM to explore application rationalization strategies tailored to your environment. 
4. 5 unique ways to utilize GenAI in your instance 
   1. Explore innovative use cases for Gen AI, showcasing the art of the possible and operational improvements that can enhance daily workflows. 
5. Public Sector roadmap: Streamline work, experiences, and services with AI Agents 
   1. Learn how AI Agents are transforming public sector services with predictive workflows and faster outcomes. 

Honorable Mentions for Technology Leaders:

• Why your organization may not be ready for AI and what you can do about it – A candid roundtable session that discusses strategies on AI readiness and change management. 

• Reimagining healthcare and life sciences with patient & clinical workflows – Ideal for leaders supporting digital transformation in healthcare. 

• Dynamically search enterprise content with External Content Connectors – Explore how AI and data fabric can drive enterprise search capabilities. 

• Now on Now: Agentic analytics for the C-Suite – Learn what matters most to executives when it comes to AI-driven insights. 

• Healthcare roadmap: Transforming hospital operations with an AI platform – Preview ServiceNow’s roadmap and upcoming functionalities to streamline hospital operation

Top Knowledge 2025 Sessions for Developers and Technical Resources:

From GenAI hands-on labs to platform architecture deep-dives, these sessions help developers and tech resources level up their skills and unlock the full potential of the ServiceNow platform. 

1. Creating a Developer Meetup chapter in your community 
   1. Join ServiceNow MVP Glen Chiasson (RSM) and Monette Esparcia (Founder & CEO, Perti Solutions Inc.) to learn how local developer meetups can elevate your career. You’ll walk away with actionable steps on how to start a chapter, connect with peers, and accelerate your growth in the ServiceNow ecosystem. 
2. From auto assembly line to architecting applications 
   1. This is more than a career story – it’s a roadmap for what’s possible with the ServiceNow platform. RSM’s MVP, Glen Chiasson, shares his unique journey from working on a manufacturing floor to leading application architecture with ServiceNow. Developers will appreciate how he bridged technical gaps, gained platform mastery, and used ServiceNow as a launchpad into leadership. This session will show you how far the platform can take you and is a great session for anyone seeking inspiration. 
3. Workflow Data Fabric: Building Intelligent Integrations and AI Agents with GenAI 
   1. A hands-on lab that walks you through building a GenAI-powered Integration Hub spoke, converting it into a conversational interface, and deploying AI agents. This session equips you with the tools to automate smarter, faster. 
4. Pro Developer Concepts for Custom Application Development 
   1. For experienced devs and those building robust enterprise-grade apps: Explore multi-level table inheritance, reusable custom JavaScript, Creator Studio customization, and more. 
5. Build an AI Agent That Can Reason and Take Action to Automate Your Organization 
   1. Learn to build autonomous agents that act on behalf of users and decision-makers. A great follow-up to GenAI and workflow data fabric sessions. 
6. Unlock Your Analytics Superpowers with Technical Dashboards 
   1. Build powerful, interactive dashboards with Platform Analytics. This session focuses on driving better decision-making through visualization and filtering best practices. 
7. Roadmap: Build Better Automations with AI, Workflow Data Fabric, and App Engine 
   1. See the future of AI-driven automation, process mining, and Studio enhancements – including Boomi and Raytion connectors. Get a first look at Zero Copy Connectors for Snowflake and Databricks. 

Honorable Mentions for Developers and Technical Resources:

Still valuable, especially for newer developers or admins wanting to expand their skills: 

• Turn Words into Action with the Art of Prompt Engineering – Use the Now Assist Skill Kit to build smarter prompts for precise AI output. 

• Boost IT Agent Productivity & Employee Experience with AI Agents – Hands-on  lab focused on service request automation, incident playbooks, and change planning. 

• Protect your sensitive data with access controls – Learn to implement ACLs, column encryption, and Access Analyzer for secure data practices. 

• 3 Levels of Integration Design: Seamless Retrieval of Leave Balance – A tactical walkthrough of three integration methods—great for understanding real-world design patterns. 

• Transform Finance and Supply Chain with AI Agents – Explore new AI-powered use cases across procurement, finance, and supply chain. 

• ServiceNow’s New Flow Debugger: Simplify Complex Flow Troubleshooting – Get hands-on with setting breakpoints, using conditional logic, and applying AI for error analysis. 

Whether you’re building enterprise strategy or deploying next-gen workflows, Knowledge 2025 is packed with insights that can elevate your use of ServiceNow. 

Missed a session? Curious how to apply these ideas in your organization? Reach out to RSM today to learn more! 

Jen Scarlato

Contact our team to learn more!