Author Archives for Bill Caldwell
About Bill Caldwell
Bill Caldwell is a director and lead Microsoft Dynamics CRM consultant in the Denver, Colorado practice. Bill is a certified Microsoft Dynamics CRM consultant and specializes in customizations, reports, customized queries and integrations. Bill is an active member of the Dynamics community since joining RSM in 2007. Bill is also experienced with the Microsoft development suites, which includes SQL Server, Visual Studio.Net and SQL Server Reporting Services. Prior to this, Bill spent five years working in industry as an accountant and financial analyst.
Contact Information:
Email: Bill.Caldwell@rsmus.com
Phone: 303.298.6465

Dynamics 365 Customer Engagement, Microsoft
Microsoft Field Service Schedule Board Report
A frequent request by clients is to provide schedule board details when you go to a daily or weekly view...

Dynamics 365 Customer Engagement, Microsoft
Field Service Scheduling – The Road from Manual to Automated Scheduling
The purpose of this blog is to explain the concepts of Microsoft Dynamics 365 Field Service Scheduling and to provide...

Dynamics 365 Customer Engagement, Microsoft
Microsoft Convergence recap from a Dynamics CRM Perspective – Part 1: opening keynote, Microsoft Dynamics Marketing and unified user experiences
After almost a week at Microsoft Convergence 2015, Microsoft’s premiere event for Microsoft Dynamics users, here are my key take-a-ways...

Dynamics 365 Customer Engagement, Microsoft
Microsoft Convergence recap – Part 2: “Microsoft Dynamics CRM Suite”
As a Microsoft Dynamics CRM consultants, there were three topics at Microsoft Convergence that I was most interested, Microsoft Dynamics...

Dynamics 365 Customer Engagement, Microsoft
Killer app for dialogs – Extend customer addresses in Microsoft Dynamics CRM without code
The address (AKA customer address) entity is an important entity in Microsoft Dynamics CRM. However, one major frustration is that...

Dynamics 365 Customer Engagement, Microsoft
Video: Microsoft Dynamics ERP and CRM Connector
This 9 minute video demonstrates a common scenario for the Dynamics CRM Connector for Dynamics GP. I demonstrate the qualification of...

Dynamics 365 Customer Engagement, Microsoft
Dynamics CRM 2011 Build Unmatch query SSRS report using FetchXML
One of the limitations of the Advanced Find feature of Microsoft Dynamics CRM and by extension, Fetch XML using the...

Dynamics 365 Customer Engagement, Microsoft
Microsoft Dynamics CRM 2011 UR12 – Report cannot be displayed
There are many reasons why you might get the “Report cannot be displayed” error message for custom reports and/or out...

Microsoft Dynamics CRM 2011 Online with Office 365 – Plug-In Registration and Scribe Adapter – an unsecured or incorrectly secured fault was received – Solved
Microsoft is now moving the 30 day trial versions of Microsoft Dynamics CRM 2011 Online to its Office 365 platform. ...

Dynamics 365 Customer Engagement
CRM 2011 UR9 Q2 Service Update Release date guess
The latest release date that I’ve seen for Microsoft Dynamics CRM Q2 is July 19th. I’m sure we’ll all find out...