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Case Study: Modernizing Property Assessments with Microsoft Dynamics
In the ever-evolving landscape of public service, organizations responsible for managing property assessments face significant challenges. Manual processes, limited data...
Case Study: Modernizing Municipal Operations with a Unified Microsoft Platform Solution
Client Overview A city in Eastern Ontario, Canada, sought to modernize its back-office finance, supply chain, and human capital management...
Case Study: Public Health Department Implements RSM’s D365 CE Disease Surveillance System
Client Overview: A large public health department, with an annual budget exceeding $70 million and over 900 staff members, serves...
RSM Celebrates Outstanding Team Members with Microsoft Most Valuable Professional Awards
RSM proudly announces the recognition of its exceptional team members through...
Ben Vollmer Joins RSM’s Microsoft Practice as Power Factory Growth and Product Leader
Welcome back to the Microsoft community Ben Vollmer! RSM is pleased to announce Ben will be joining the RSM Power...
2024 RSM Microsoft Events
RSM plays an active role in the Microsoft community across all product areas. We regularly sponsor and attend conferences and...
Microsoft Nonprofit Global Summit
Welcome to the heart of innovation! RSM is excited to participate in the Global Nonprofit Leaders Summit, an exclusive event...
Unlocking the Potential ROI of AI: A Physics Perspective
Technology has always been a catalyst for transformative growth, and today, Artificial Intelligence (AI) holds tremendous potential to reshape businesses. Like potential...
Community Summit – RSM Speaking Sessions
RSM is thrilled to be a premier sponsor of North America Community Summit in Charlotte, NC (Oct. 15-20, 2023). We...
2023 Microsoft Innovation Summit
Event Overview Event Date: 9/20/2023 Time: 1pm – 4pm ET As a Microsoft user, staying updated with the latest advancements...
Dynamics User Group Northeast Regional Meetup (In Person) – Arlington, VA
Join us at the Dynamics User Group Northeast Regional Meetup, taking place in Arlington, VA! This exciting in-person event, hosted...
A new approach to Fundraising – Microsoft Cloud for Nonprofit
As the world becomes more interconnected and technology continues evolving, nonprofits constantly search for new and innovative ways to raise...
Supercharge Dynamics 365 with Microsoft Co-Pilot
Microsoft Co-Pilot is an AI-powered tool that assists Dynamics 365 users in writing better code and improving productivity. Co-Pilot uses...
NRF – Retail’s Big Show – RSM Digital Collateral
RSM is excited to be a sponsor at NRF’s Big Show January 14-17, 2023. Visit our NRF event page As...
Power Automate – Automatically Move a Note Attachment to SharePoint
Use Case: A user needs to submit a document on the portal by attaching a file to a CRM record....
Webinar Preview – How to Begin the ESG Journey Using Microsoft Sustainability Cloud
On July 26th at Noon CST, we will be presenting: How to Begin the ESG Journey Using Microsoft Sustainability Cloud....
Evolution of Maintenance – Predictive and Prescriptive Maintenance
Predictive and Prescriptive Maintenance A preventative maintenance strategy is the most commonly used strategy in the food and beverage industry....
Join RSM at Community Summit North America this Fall
Dynamics Communities Summit : Oct 10-13, 2022 We would like to invite you to join RSM at this year’s Community...
Evolution of Maintenance – Reactive & Preventative Maintenance
Introduction The Food and Beverage industry is challenged with producing safe, high-quality products at the lowest cost while following strict...
Foodborne Diseases
What is a foodborne disease? Foodborne diseases are the result of bacteria, viruses, prions, or chemicals entering the body through...
Microsoft Innovation Summit (June 14th)
Event overview As a Microsoft user, you need to stay current with the latest the product has to offer. RSM...
Volunteering with Fundraising and Engagement
A common challenge associations face is not having one common source of truth for all their incoming data. For instance,...
Fundraising: Seize the (Awkward) Moment with Five Simple Steps
Nonprofit organizations are driven to success largely by two factors: individual passion and generous donations. Interestingly, although these two vital elements...
The Benefits of a Single Platform Solution
Epidemiologists at state and county health departments face several challenges as they embrace cloud applications to conduct disease management. Migrating...
Listing Records Related Through an N:N Relationship in Power Automate
N:N relationships can be a great way to identify related records, however, they don’t provide us much value in the...
Microsoft Extended Reality – Remote Assist and Guides
What is Extended Reality (XR)? Extended reality refers to all real and virtual combined environments and human-machine interactions generated by...
Ignoring Null Fields When Mapping Field Values in Power Automate
Automating standardized record creation can save users a great amount of time. Traditionally this is easier using legacy workflows, so...
The Augmented Revolution with Microsoft HoloLens
Take a moment to picture your typical day, from personal life to work, and compare it to how much it...
Respiratory Diseases
Respiratory diseases are leading causes of death and disability in the world. About 65 million people suffer from chronic obstructive...
Determine If Records Were Returned From A List Rows Step in Power Automate
Querying for the existence of records is a common requirement. If you are familiar with the ‘list rows’ step, you...
A Microsoft Packed Toolbox for Fundraising Organizations
Part 2: Dynamics Marketing In part one of this blog series an overview was provided of RSM’s engagement with a...
Tips on How to Integrate your Event Management Solution with your D365 Accounting System
Not-For-Profit organizations often face challenges retaining and engaging donors in a way that provides the capital necessary to successfully execute...
Harnessing Digital Strategies to Break Down Nonprofit Silos
Modern nonprofits understand that cross-program initiatives are key to promote fundraising efforts, rally volunteers, and reach previously untouchable donor segments....
Leveraging Technology and the Influencer Effect for Nonprofit Advancement
Nonprofit organizations play a pivotal role in the development of stronger, safer communities by providing crucial services that fortify socioeconomic...
The 3 most asked questions about Dynamics 365 e-Commerce
As the digital retail landscape evolves, new challenges and opportunities are emerging. Microsoft Dynamics 365 e-Commerce is a powerful application...
RSM announces the new quarterly Dynamics Innovation Summit
RSM is excited to announce our inaugural Microsoft Dynamics Innovation Summit, which will kick off at 1:00pm Eastern on Tuesday,...
What’s new with the Sales Accelerator
The Sales Accelerator is part of Dynamics 365 Sales and to get access to it you’ll need to have a...
Check order status with Power Virtual Agent and Power Automate
I get a lot of requests where my prospects want Power Virtual Agent to be able to answer questions about...
Why you should consider adding multiple pickup methods for customers shopping at your retail establishment
Retail is ever-changing and evolving, becoming more manageable and more frustrating at the same time. In 2020, when the Covid-19...
Your super user is leaving, now what?
There is a reason organizations ask for two weeks’ notice. When a key resource decides to leave an organization, a...
Dynamics 365 CE Bulk Delete Duplicate Records with Power Automate
Duplicate Detection rules in Dynamics 365 Customer Engagement (CE) are great for preventing duplicates, but aren’t helpful once you already...
Getting to know our MVPs – Dian Taylor
Becoming a Microsoft MVP takes a lot of time and discipline with a dedication towards supporting the business applications community...
Getting to know our MVPs – Seth Bacon
Seth Bacon had a busy year in 2020 with one of his many accomplishments being named a Microsoft MVP for...
Take your fundraising beyond Giving Tuesday
While we have just finished up with Giving Tuesday, it is just a reminder of how much fundraising impacts your...
Grow Customer Relationships at Scale with ERP data and Customer Insights
Use your ERP for customer discussions Omni-channel retailers capture customer data across transactions and online ad and web engagement. Using...
Microsoft Dynamics Fundraising and Engagement – Part 2
This is the second blog in a series devoted to Microsoft Dynamics Fundraising and Engagement. The first blog introducing this...
Microsoft Dynamics Fundraising and Engagement is released!
Microsoft recently included Fundraising and Engagement as part of its Dynamics 365 offering for the Not For Profit community. This...
The Miami Heat are using Microsoft technology to change the customer experience
As the Miami Heat march through the playoffs, their fans hang on every shot, dunk, and block. Microsoft technology has...
Webinar – Connect your supply chain and deliver amazing customer experiences
Optimize operations and engage customers with Microsoft Dynamics 365 October 7, 2020 2:00 PM Eastern Time (11:00 AM Pacific Time)...
Common Data Service (Current Environment): Now Outside of Solutions!
Have you been working hard on your Power Automate Flows for CDS/Dynamics 365 Sales outside a solution only to find...
Project Service Mobile Time Entry Blocked
A client using Dynamics Project Service Automation (PSA) recently highlighted a Time Entry issue. Users on the mobile version of...
Person-Centered Systems: Part 2, Multi-channel Communications
In last week’s blog we discussed the idea of using a Person-Centered approach to designing your CRM system and the...
Microsoft Field Service Schedule Board Report
A frequent request by clients is to provide schedule board details when you go to a daily or weekly view...
Field Service Scheduling – The Road from Manual to Automated Scheduling
The purpose of this blog is to explain the concepts of Microsoft Dynamics 365 Field Service Scheduling and to provide...
Person-Centered Systems: Part 1
As we continue to acclimate to the new normal of decentralized work, many find themselves running into the same familiar...
Dynamics 365 Customer Service: KB Automatic Filtering
I ran into a feature the other day that I thought would be worth writing an article about. This feature...
Dynamics 365 – 2020 Release Wave 1 | Updates
I wrote a total of three articles on the 2020 Release wave 1, which can be found on this blog....
Dynamics 365 – 2020 Release Wave 1 | Part 3
On January 27 of 2020 the release notes came out for 2020 Release Wave 1 for Dynamics 365 and the...
Dynamics 365 – 2020 Release Wave 1 | Part 2
On January 27 of 2020 the release notes came out for 2020 Release Wave 1 for Dynamics 365 and the...
Dynamics 365 – 2020 Release Wave 1 | Part 1
On January 27 of 2020 the release notes came out for 2020 Release Wave 1 for Dynamics 365 and the...
Enhancements to Microsoft Teams to foster further collaboration while working remotely
We’re in unprecedented times during this COVID-19 pandemic and it has forced many businesses to shift to a remote working...
Social Listening with Microsoft Power Platform
Social Listening with Microsoft Power Platform Hi. I’m George Casey, and I’m talking to you from RSM’s Technology Experience Center...
Using Microsoft AI Builder for Object Detection
Using Microsoft AI Builder for Object Detection Hi, I’m George Casey here at the RSM Technology Experience Center in Denver...
Leverage Dynamics Remote Assist with Field Service
Have you ever had a technician working out in the field that was not able to complete the work due...
Building a Microsoft Virtual Agent for Customer Support
Building a Microsoft Virtual Agent for Customer Support Hi, I’m George Casey here at the Technology Experience Center in Denver,...
Microsoft Power BI Key Influencers for Housing Data
Microsoft Power BI Key Influencers for Housing Data Hi, I’m George Casey and I’m at the RSM Technology Experience Center...
Facial Recognition Sign In with Microsoft Power Apps
Facial recognition sign in with Power Apps Hi, this George Casey and I’m here in the technology experience center....
Additional Color Coding in Dynamics 365 Field Service Schedule Board using Emoji’s
Have you ever needed additional color-coding functionality in Dynamics 365 for Field Service other than system status and priority color-coding?...
Dynamics 365 Customer Engagement User Security Role Report using XRMToolbox
In Dynamics 365 Customer Engagement (D365 CE) there is an out of box report called “User Summary”. This report can...
Create Late Time Entry View
A Project Service client recently came to me asking for help making sure their team recorded their Time Entries within...
Dynamics Project Service Order Set to Read Only
I recently encountered a simple issue while working in Microsoft Dynamics Project Service to automate the creation of Project Contracts,...
Dynamics 365 Project Service Time Entry Greyed Out
I was configuring Dynamics 365 for Project Service for a client and noticed an issue with time entry. Users could...
Dynamics 365 Project Service Rounding Time Entry Duration
A client recently asked if it was possible to round their user’s time entries to the nearest quarter hour. After...
Power Virtual Agent & Power Automate
This week I was playing around with Power Virtual Agent and Power Automate. I needed to demo a virtual agent...
Dynamics 365 Field Service – Rejecting a booking
Field Service is a great tool for companies that send out remote workers, but what happens if that remote worker...
Dynamics Field Service, Project Service & Sales
If you have Field Service and/or Project Service installed in your Dynamics 365 instance you might be aware of the...
Adding Components to Unified Interface App(s)
Now that Microsoft put an expiration date on the legacy interface I thought it would be time to write a...
Customize Opportunity Close Dialog Box
After the October 2019 release wave, system administrators now have the ability to customize/configure the Opportunity Close Dialog box without...
Nested Grids in Dynamics 365
I came across this little gem when I was playing around with subgrids in Dynamics 365. We all know we...
Inventory Transfers using the Inventory Dashboard
In this post I’m going to discuss how to use the previously created Inventory Dashboard to perform and inventory transfer,...
What I learned attending Dynamics 365 Saturday in Lawrenceburg, IN
Last August I attended the Dynamics 365 Saturday event in Lawrenceburg, IN. The event was packed with talented subject matter...
Dynamics 365 CE Multiple Entity Rollup Field with Power Automate
Out of the box rollup fields are very useful in Dynamics 365 Customer Engagement, but have limitations such as the...
How to Prevent Infinite Loops in Power Automate Flows for Dynamics 365 CE
A common issue with using Power Automate Flows on Dynamics 365 CE records is inadvertently causing infinite loops. The workflows...
Dynamics 365 CE Synchronize User’s Bookable Resource Time Zone
The Bookable Resource record is scheduled according to the time zone selected on that record within Dynamics 365 CE. This works...
Transitioning to Unified Interface
Using an existing environment to validate your legacy web client app with the Unified Interface This blog shows you how...
Show in which warehouse work order products are available on the Field Service Mobile App
Overview Field technicians probably want to know where the products they need (to complete a work order) are located so...
Dynamics 365 Field Service Inventory Dashboard
Field technicians that have to go onsite and perform repairs and/or installations, have to keep track of what they have...
Using Real Time Workflows as Security
Problem A while back I had a customer who wanted to prevent certain users to re-open a won opportunity in...
Auto Number Fields for Dynamics Customer Engagement
Dynamics 365 for Customer Engagement auto-creates unique ID’s for certain records types out of the box, for instance orders, cases,...
Dynamics 365 – 2019 Release Wave 2 | Part 2
On August 2 the release wave 2 features for early access became available. I am super excited to discuss some...
Email account isn’t configured with Dynamics 365 error
Problem Last week I had an issue with the Dynamics 365 for Outlook App. I had connected outlook to my...
Dynamics 365 – 2019 Release Wave 2 | Part 1
On August 2, 2019 the release wave 2 features for Dynamics 365 CE early access became available. I am super...
Dynamics 365 Customer Service: Setup Mailbox for Automatic Case Creation
Overview In this article I am going to explain how we can setup a mailbox in exchange and tie that...
Dynamics 365 Customer Service – Automatic Case Assignment
In this article I am going to explain how we can use workflows to assign cases to a team in...
Harness your data: Dynamics 365 Artificial Intelligence combined with Dynamics CRM empowers strategic action
The hard work is over. You’ve implemented the system; you’ve amassed a hefty set of data. Microsoft Dynamics 365 Artificial...
Microsoft Dynamics 365 CRM | Who “owns” the Business Applications within the Organization?
Overview Every organization has this discussion at some point in their journey and has to determine its own answer to...
Dynamics 365 App for Outlook shows Dashboard vs Contact/Lead Pane
Problem One of my coworkers reached out to me last week to see if I knew why a dashboard was...
Filtering Dynamics 365 CE Fields in Flow
Overview: Microsoft Flow adds a lot of new functionality for Dynamics 365 CE beyond the capacity of workflows. One exciting...
PowerApps – Saving Digital Signatures to OneDrive
Capturing digital signatures in a Microsoft PowerApp may be a key piece to your clients business, but how do you...
12 Key Components of the PowerApps Visual Designer (D365 CE Example)
Microsoft PowerApps is a product created to help you build your own applications with little code or need for software...
Dynamics 365 and Common Data Services licensing changes
From your monthly phone bill and Netflix subscription to your car insurance and monthly rent, the amount you pay for...
Utilize Dynamics 365 for Mobile
If you want to be able to utilize Dynamics 365 for mobile as you might already you, you’ll need to...
Dynamics 365 webcast series: Leveraging applications in Microsoft Dynamics 365
Having trouble managing multiple users and teams in Microsoft Dynamics 365? Do your users feel like there are too many...
Dynamics 365: Enhanced Service Level Agreements, a quick setup guide
Overview Service Level Agreements (SLAs) are typically used on Cases to track different things whether it’s a Customer Service response...
GeoCoding records in Woodford for the Field Service Mobile app (Built on Resco)
There is a powerful tool in Woodford called GeoCoder. This is an easy way to easily populate the Latitude and...
Mapping your warehouse and product inventory data for the Field Service Mobile App.
Overview The Field Service Mobile and Resco CRM Mobile apps are very powerful and have a lot of great functionality...
Microsoft Flow: Copy Email Attachment to OneDrive for Business and Approve Copy to SharePoint
Overview Microsoft Flow enables the ability to automate tasks across a multitude of business software’s. This is possible using connectors...
Dynamics 365 – Where did my apps go?
One of the best features that Microsoft has released in the last couple of years is the ability to make...
Creating a work order from an opportunity in Dynamics 365 for Customer Engagement (yes, with opportunity products!!!!)
Users were always able to convert an opportunity to one or multiple work orders, but if the opportunity had opportunity...
What’s new for Dynamics 365 for Field Service – October ’18
Microsoft’s release notes give a lot of information on the new features of the new Field Service release, but it...
Migrating Dynamics 365 Portal Records
Configuring a Dynamics 365 portal can be a challenging task and due to this complexity, you generally would not want...
Boosting User Adoption with Learning Paths
You have recently helped to implement a new Dynamics 365 environment for an organization. Your team is looking for ways...
How to leverage Organization Insights for your system
Have you ever wanted to track user adoption or system performance in a more streamlined way? The answer is Organization...
Tips & Tricks for executing the best training videos
Here are some of the best practices we’ve found for recording training videos: Keep the videos short in length. No one...
Dynamics 365 editable grids functionality limitations
Editable grids is an out of box functionality introduced last year for Dynamics 365 CRM. This functionality has been discussed...
Microsoft Dynamics CRM Online/Dynamics 365 Customer Engagement Online FetchXML Filter “In” Parameter
Issue Explanation When writing FetchXML to use as a data source for a custom report, a nice place to get...
Microsoft Flow Functionality and Use Cases
Microsoft Flow is a new workflow engine that was released in 2017. Flow has many connectors to many different applications...
Upgrade to V9.0 (Fall 2017 Release) today!
The Dynamics 365 V9.0 (Fall 2017 Release) is finally here for existing customers! It seems Microsoft is following in the...
Digital transformation enables customer engagement
Customer engagement is evolving. Everyone is mobile, everyone is social, people trust opinions from their friends and peers more than...
Leveraging Microsoft Dynamics 365 Field Services for Patient and Health Provider Services
Microsoft Dynamics 365 Field Services (Field Services) is a magnificent Dynamics CRM capability that enables organizations to optimize their field...
Microsoft Dynamics CRM 2015, 2016 and 365 Legacy Form Rendering
As costs have come down to much more reasonable prices for cloud hosted business applications, more and more organizations are...
Microsoft Dynamics CRM and Resco Mobile CRM: Using Dynamic Map Pins
Recently, I worked on a new Resco implementation for one of our clients. During UAT, their end users saw a...
Microsoft Dynamics CRM And Resco Mobile CRM: Using Global Maps and Location Services
Resco Mobile CRM (Resco) has a Global Maps area that can be added to the home screen. When adding the...
Dynamics CRM Security Roles and Removing Quote Products
If you have ever wanted to restrict a user’s ability to remove a quote product from a quote you may...
Microsoft Dynamics CRM FetchXML Link Entities
Anyone who develops reports in Microsoft Dynamics CRM Online knows that the data sets have to be written in FetchXML;...
Editable Subgrids: Out-of-Box vs Third Party Solutions
The Dynamics 365 debate of the year: Should I go out-of-box for editable subgrids or use a third party solution? Which...
Microsoft Dynamics CRM — The Necessity for Software Training
All too many times, I have seen software implementation projects fail to gain User Adoption. There can be many reasons...
Microsoft Dynamics CRM — Why is Project Management Important?
Have you ever seen a Work Plan or SOW for a Microsoft Dynamics CRM implementation, and there were line items...
Microsoft Dynamics CRM as XRM
We have all come to know and love Microsoft Dynamics CRM as one of the leaders in the CRM Market. ...
Health and Human Services Compliance Is A Critical Part Of Your Software
According to an article on NJ.com, the U.S. Department of Health and Human Services examination of 100 claims submitted by...
Connecting to Dynamics CRM Online From Scribe Online CRM Adapter
I had run into an issue that was new for me. I had been connected to a test Microsoft Dynamics...
Reflections on Microsoft Dynamics CRM and a Look at the Future
I was recently preparing for a demo to a prospective client. During my personal introduction, I told the people I...
Fully Utilizing the Business Process Flow in Microsoft Dynamics CRM
Business process flows (BPF) have been around since Microsoft Dynamics CRM 2013 and conditional branching was added to business process...
Microsoft Dynamics CRM 2015: Case Timer Functionality
Recently during an online implementation of Microsoft Dynamics CRM 2015, we had a client who wanted a timer to make...
Microsoft Dynamics CRM 2016 Online: Word Templates are Awesome!
Word Templates are a new feature of Microsoft Dynamics CRM Online 2016. Microsoft has great documentation on how to create...
Microsoft Dynamics CRM 2015: Using Branching Business Process Flows
During a recent online implementation of Microsoft Dynamics CRM 2015 I had a client who needed to have a different...
Microsoft Dynamics CRM Lead Capture Using ClickDimensions Web Forms
ClickDimensions is consistently the top-rated Microsoft-certified marketing automation application for Microsoft Dynamics CRM, and for good reason. As an embedded...
Using FetchXML to Access User Information from the Resources Party List
I was recently tasked with creating an SSRS report for an organization with Microsoft Dynamics CRM 2015 on-premise. The report...
Microsoft Dynamics CRM: Two Easy Ways to Improve CRM Forms
Overview HTML Web Resources are not new to Microsoft Dynamics CRM, but I believe they are an often overlooked way to...
Microsoft Dynamics CRM Configuration – Basic Tips Part 3
This is the last part in the Microsoft Dynamics CRM configuration series. The topics covered here go a little deeper…perhaps...
Microsoft Dynamics CRM Configuration – Basic Tips Part 2
This is the second part of a 3 part series. We are discussing some tips and best practices when it...
Microsoft Dynamics CRM 2015: Finding Inactive Accounts
One of our CRM 2015 Service Pack 1 clients has recently begun to clean their data by merging duplicate account...
Difference between Microsoft Dynamics CRM 2015 and Service Pack 1
Microsoft Dynamics CRM, like all business software, is a wasted resource if it is not adopted by the organization’s user....
Microsoft Dynamics CRM 2015 – The Future of the Dialog
As I look at the current feature set for Microsoft Dynamics-CRM, it seems that the existing dialog functionality doesn’t fit. ...
Microsoft Dynamics CRM 2015 Features: Business Process Flows
The Business Process Flows were created for Microsoft Dynamics 2013. As with most new features, the 2013 version of Business...
The Underutilized “Case” in Microsoft Dynamics CRM
I find it interesting that Microsoft Dynamics CRM tends to be the ‘Silver Bullet’ to most ERP issues. This is the...
Microsoft Dynamics CRM Configuration – Basic Tips Part 1
As you begin to dive into Microsoft Dynamics CRM configuration, it is helpful to follow a few standards, best practices...
Microsoft Dynamics CRM 2016 Online – How to remove “Promote to Admin” hidden security role?
With the recent Spring update to Microsoft Dynamics CRM 2016 Online, we have a new functionality called “Promote to Admin”...
ClickDimensions Spring 2016 Updates for Microsoft Dynamics CRM
The ClickDimensions April 2016 release is now available for ClickDimensions customers using Microsoft Dynamics CRM 2011, 2013, 2015 or Dynamics...
How to solve error ID3242: The security token could not be authenticated or authorized when connecting Scribe to Microsoft Dynamics CRM
Are you trying to connect to Microsoft Dynamics CRM from Scribe Insight and getting the error message “ID3242: The security...
When opportunities in Microsoft Dynamics CRM are not part of the business process
Microsoft defines an opportunity as “a lead who is now almost ready to buy – in other words, it’s a...
5 things that rock my world in the 2016 Spring Wave of Microsoft Dynamics CRM Online
Microsoft just announced the Microsoft Dynamics CRM Spring 2016 Wave will be available for online customers in quarter 2. There...
Microsoft Dynamics CRM 2016 feature: Case management just got better
With the released of Microsoft Dynamics CRM 2016, one of the key features is enhancing the customer experience for organizations....
Microsoft Dynamics CRM for phone mobile app issue: Open activities appear locked
During a recent Microsoft Dynamics CRM 2015 online implementation we stumbled upon an issue with editing Activities in the Dynamics...
Microsoft Dynamics CRM 2016 new signature control feature for phones and tablets
With the release of Microsoft Dynamics CRM 2016, there is a bundle of new features for administrators and developers out-the-box....
Displaying an image captured by the mobile signature control in the Dynamics CRM web and Outlook clients.
The release of Microsoft Dynamics CRM 2016 has introduced some great new functionality, including new controls for the mobile client...
Microsoft Dynamics CRM 2015 Update 0.2 benefits on-premise users
Microsoft Dynamics CRM 2015 update 0.2 is released for on-premises customer. This update contains mostly hotfixes and support functionality. Changes...
Use owner and access teams to customize group privileges in Microsoft Dynamics CRM
Teams in Microsoft Dynamics CRM are a group of users who can be assigned similar privileges. There can be exceptions...
Are you prepared for Microsoft Dynamics CRM 2016 upgrade?
Microsoft Dynamics CRM 2016 is released, you can read more about the new features and capabilities in this What’s new...
What’s added in Microsoft Dynamics CRM 2015 Update 1 for online and on-premises users?
In a perfect world, we all want Microsoft Dynamics CRM 2015 Online updates to match Dynamics CRM 2015 on-premises in...
Resolving the issue when Outlook crashes after installing Microsoft Dynamics CRM Client for Outlook
I’ve run into several situations that when installing or updating the Microsoft Dynamics CRM Client for Outlook, immediately after opening...
When no customer service is great customer service and how to know what’s most effective for your business
I am flying back from my family’s usual stomping ground, Disney World. During this trip, we utilized for the first...
Why health and human services agencies are turning to Microsoft Dynamics CRM for case management
In the Health and Human Services (HHS) industry, there are many investments being made in technology, software and business process...
Tracking contact’s organization history in Microsoft Dynamics CRM Online
Have you ever come across a situation where a contact leaves a company but joins another company that is also...
Storing the “Last Activity” on a Microsoft Dynamics CRM record
One of the most common requests in the xRM world (Download our white paper, Extending CRM: Utilizing xRM to expand...
10 scenarios where Microsoft Dynamics CRM is a smarter choice for nonprofits
Let’s face it, there are a plethora of systems designed specifically for nonprofits, whether it is a CRM platform, member...
Four top Microsoft Dynamics CRM end user training tips
Effective end user training on Microsoft Dynamics CRM is a key factor to a successful implementation. Clients often ask for...
Microsoft Dynamics CRM 2015’s new mobile app for smartphones
Two years ago, I wrote a blog about using Microsoft Dynamics CRM 2013 mobile client on tablets, The Future of...
Tracking Donor Advised Funds without losing donor data in Microsoft Dynamics CRM
When implementing Microsoft Dynamics CRM for non-profits, one of the biggest pain points I hear from clients about other systems...
How to track emails outside of the Microsoft Dynamics CRM system
In some cases, small features in Microsoft Dynamics CRM mean a lot. I recently learned this while doing a training...
How to configure a Server Side Setup for Email Router in Microsoft Dynamics CRM
In my last blog, The Microsoft Dynamics CRM email router made simple, I talked about the basic concept of the...
Six questions to ask yourself when determining the right time to upgrade your Microsoft Dynamics CRM system
This is a question that our clients often ask us when there is new version of Microsoft Dynamics CRM is...
Updating full name format on existing Microsoft Dynamics CRM contact records
Recently, a client came to me with the request to change how the Full Name column was displayed in Microsoft...
Microsoft spotlights usage of Microsoft Dynamics CRM for public sector in New Jersey agency
Our client, Camden County Board of Social Services, selected RSM to implement Microsoft Dynamics CRM for its state agency. Camden...
C# Development Tips for Microsoft Dynamics CRM
At RSM, we prioritize the use of out of the box features of Microsoft Dynamics CRM to solve business problems....
When Quick View and Copied Fields should be used in Microsoft Dynamics CRM 2013
The Quick View was introduced in Microsoft Dynamics CRM 2013 and addresses design issues that had existed regarding related entities and...
Microsoft Dynamics CRM Outlook Client: How to manage importing too many contacts
The power of having your Microsoft Dynamics CRM system and Outlook closely integrated is well documented, but what happens if...
Microsoft Dynamics CRM 2015 Spring update released — first impression
Microsoft Dynamics CRM 2015 major Spring update has been officially released for Dynamics CRM Online. After experiencing the new changes,...
The focus on marketing in a CRM implementation
There has been a shift in the conversations we have been having around Microsoft Dynamics CRM. More often than not,...
What to consider when migrating data to Microsoft Dynamics CRM
When you begin a Microsoft Dynamics CRM Specialists, there is one very important question you need to ask yourself very...
The Microsoft Dynamics CRM email router made simple
One of the things I am frequently asked for help with is the Microsoft Dynamics CRM email router. Whether it’s...
Feature Spotlight: Microsoft Dynamics CRM Marketing
Over the course of my Microsoft Dynamics CRM career, I’ve worked with versions 4.0, 2011, 2013, and now 2015. In...
Microsoft Dynamics CRM 2015 spring release at a glimpse
The Microsoft Dynamics CRM 2015 spring release AKA Vega will launch in Q2 2015 and promises some great new tools...
What is Microsoft Dynamics CRM’s Service Activity
Microsoft Dynamics CRM has quite a few “out of the box” activities that can be leveraged, i.e. Phone Call, Task,...
Leveraging workflows for consistent salutations and household mailing capabilities in Microsoft Dynamics CRM
Salutations are important data points when it comes to bulk communication with contacts in your database. With the right salutation...
Using Microsoft Dynamics CRM case management in public sector
Lately we have had some interesting Microsoft Dynamics CRM projects in public sector, which highlights the power and versatility of...
How to sync Microsoft Dynamics CRM Contacts to your smartphone’s Contacts
I recently had a client in the Real Estate Development market where we implemented Microsoft Dynamics CRM 2015. This was...
How to create a subreport to calculate a distinct total in Microsoft Dynamics CRM Online using SSRS BIDS Report
When writing reports against data for Microsoft Dynamics CRM Online, I am often faced with limitations of writing dataset queries...
Team Foundation Server for Microsoft Dynamics CRM
In Microsoft Dynamics CRM, there is a great tool that is extremely powerful and highly underutilized – Microsoft’s Team Foundation...
Microsoft Dynamics CRM Error: Unable to get property ‘form_onload’ of undefined or null reference
Recently, we were working with a client preparing to upgrade to Microsoft Dynamics CRM 2015 from Dynamics CRM 2013 Spring...
Changing the rollup calculation frequency in Microsoft Dynamics CRM 2015
One of the exciting new features, introduced in Microsoft Dynamics CRM 2015, is the rollup field type. In my colleague’s...
Understanding usage of transient fields in Microsoft Dynamics CRM
A transient field is one for which the contents of the field are typically valid only at the point the...
New Advanced Find filter criteria “Under” and “Not Under” in Microsoft Dynamics CRM 2015
Microsoft Dynamics CRM 2015 is shaping to be a much better upgrade than its previous predecessors. Along with some new...
Microsoft Dynamics CRM Online 2015 Update 1 Announced: What are you excited about?
Microsoft Convergence 2015 has wrapped up in Atlanta and the week was full of news and excitement about the future of...
Microsoft Dynamics CRM as the foundation of your digital strategy
Customers are becoming “less loyal” in the traditional sense, so it’s crucial for retailers to provide multiple channels that allow...
Tips for implementing e-signatures in Microsoft Dynamics CRM
Even though electronic signatures were established in 2000 by the US Federal government’s ESIGN Act, there are still relatively few...
Microsoft Convergence recap from a Dynamics CRM Perspective – Part 1: opening keynote, Microsoft Dynamics Marketing and unified user experiences
After almost a week at Microsoft Convergence 2015, Microsoft’s premiere event for Microsoft Dynamics users, here are my key take-a-ways...
Microsoft Convergence recap – Part 2: “Microsoft Dynamics CRM Suite”
As a Microsoft Dynamics CRM consultants, there were three topics at Microsoft Convergence that I was most interested, Microsoft Dynamics...
Microsoft Dynamics CRM spring release “Carina” highlights — mmm…CRM.
Microsoft Convergence 2015 just wrapped up in Atlanta. There were many exciting announcements…almost too many to absorb. The pace of...
Using Marketing Lists to bypass the limitations of the Advanced Find functionality in Microsoft Dynamics CRM
The Advanced Find feature in Microsoft Dynamics CRM is one of the most powerful tool at the fingertips of end...
Calculating a manual or percentage discount in the sales process with Microsoft Dynamics CRM
In the sales process, the ability to find and meet the prospect’s price point is important to winning the deal....
No more JavaScript to calculate fields in Microsoft Dynamics CRM 2015
One of the new features in Microsoft Dynamics CRM 2015 is the addition of calculated fields. This is something that...
What are the hidden costs of excluding user adoption in your Microsoft Dynamics CRM implementation plan?
Over my career I have spoken with a number of CIOs and technical decision makers who make CRM software and...
Does the Microsoft Dynamics CRM 2011 for Outlook client work with Microsoft Dynamics CRM 2013?
As our clients upgrade their existing Microsoft Dynamics CRM environments to Microsoft Dynamics CRM 2013, one of the more common...
How professional services function in Microsoft Dynamics CRM
We are more frequently implementing third party packages to open Microsoft Dynamics CRM up to function in professional services organizations...
Customization of the global search in Microsoft Dynamics CRM 2015
One of the most exciting new features of Microsoft’s latest release of Microsoft Dynamics CRM is the multi-entity quick find...
Clients, good defect and issue reporting “Help Me, Help You” with your Dynamics CRM implementation
When it comes to serving our clients in the Microsoft Dynamics CRM space, or pretty much any software space for...
Use Data Propagation functionality to map custom fields in Recurring Appointment Entity to Appointment Entity in Microsoft Dynamics CRM
The recurring appointment functionality was introduced in Microsoft Dynamics CRM 2011. It allows users to create many recurrences of an...
Microsoft Dynamics CRM 2015: An upgrade with more conveniences
Microsoft Dynamics CRM 2015 has been officially released for online and on-premises customers. After playing around with the new version,...
The benefits of integrating SharePoint with Microsoft Dynamics CRM
As customers begin to really accept and utilize a Microsoft Dynamics CRM system, many clients might find themselves in a...
Keeping a neat house during custom development — Microsoft Dynamics CRM and “Technical Debt”
In the world of custom development, there is a lot of discussion regarding “technical debt,” a metaphor attributed to Ward...
What is xRM? Out of the box thinking for Microsoft Dynamics CRM
The technical world is full of acronyms, many of which we lose track of the actual words the letters represent....
What’s new for Microsoft Dynamics CRM 2015?
In December, Microsoft released the newest edition of Dynamics CRM, which they call Microsoft Dynamics CRM 2015. This is the...
How to enable logging in the Connector For Microsoft Dynamics CRM
When running integrations for Microsoft Dynamics CRM 2011 using the Connector for Microsoft Dynamics, you may see error messages in...
Import marketing lists in Microsoft Dynamics CRM with custom import solution
We find ourselves being asked to import marketing lists into Microsoft Dynamics CRM on a regular basis. Customers new to...
Microsoft Dynamics CRM 2015 new functionality: How to do aggregate and calculate rollup data
Microsoft Dynamics CRM 2015 was released for online and on-premise on December 1, 2014, and out-the-box, it has some neat...
The Importance of Training: Part 3 – end-user training and evaluation for Dynamics CRM
Continuing on the topics introduced in my previous article titled “The Importance of a Training Plan: Your Implementation Depends On...
Killer app for dialogs – Extend customer addresses in Microsoft Dynamics CRM without code
The address (AKA customer address) entity is an important entity in Microsoft Dynamics CRM. However, one major frustration is that...
Open Dialog Process in Microsoft Dynamics CRM 2013 using JavaScript
For those of us who are familiar with calling Dialog process through custom JavaScript in Microsoft Dynamics CRM 2011, you...
Human relationship management (HRM) capabilities in Microsoft Dynamics CRM
How can you turn Microsoft Dynamics CRM 2013 into a human relationship management (HRM) system? By importing a couple different...
Tips for improving Scribe performance for Microsoft Dynamics CRM
Our Microsoft Dynamics CRM clients often have a need to integrate their Dynamics CRM environment with other data sources. It may...
Zero in, win faster, sell more — Microsoft’s Sales Productivity Suite give your three products for one great price!
The new age of selling has arrived. Customers increasingly make their buying decisions based on their own research which has forced...
Consider a SharePoint and ADFS plan before a Microsoft Dynamics CRM 2013 implementation
Many times when starting a project utilizing Microsoft Dynamics CRM 2013, we talk to customers about any design work for Dynamics...
Understanding the Microsoft Dynamics CRM 2013 versioning strategy
The Microsoft Dynamics CRM 2013 product team is being very intentional with their 2013 software releases. This is due, in...
Microsoft Dynamics CRM and Power BI for everyone — Microsoft Sales Productivity Promotion
Recently, Microsoft launched a Sales Productivity Promotion where the combination of Microsoft Dynamics CRM Online, Office 365 and Power BI...
Microsoft Dynamics CRM 2013 Rollup 1 for Service Pack 1 released
Microsoft has released Update Rollup 1 for Service Pack 1 for Microsoft Dynamics CRM 2013. In my previous blog post,...
Codeplex’s SiteMap Editor for Microsoft Dynamics CRM versions 2011 and 2013
I had the opportunity to attend the CRMUG Summit in St. Louis this year and sit in on a session...
Using Teams in Microsoft Dynamics CRM
Recently one of our Denver Microsoft Dynamics CRM clients asked if it was possible to see a comprehensive list of...
Microsoft Dynamics CRM 2013 field security profiles explained
One of the great features that Microsoft incorporated into Dynamics CRM 2013 is the ability to lock down certain pieces...
The Importance of Training: Part 2 – train the trainer
Continuing on the topic of training from my last post, The importance of training: Part 1 – the training plan,...
Microsoft Dynamics CRM 2013 “Data Encryption Feature Isn’t Activated” error when moving database from online to on-premise environment
We recently migrated a Microsoft Dynamics CRM 2013 online database down to an on-premise environment and stumbled upon an error when...
Microsoft Dynamics CRM 2013 errors in Google Chrome
In the course of our daily life, it may not matter very much which browser we use. Sure, colors may...
Comparing Microsoft Dynamics CRM Online versus on-premise deployment
Deployment choices have trade-offs and to make good decisions, organizations need to equate values on the following factors so that...
Microsoft Dynamics CRM Insights: a look at the features
My last two blogs, first covered enabling insights for Microsoft Dynamics CRM Online: Getting the most out of your CRM...
Using a CRM solution helps demonstrate good customer service
Last year I blogged about going to Disney World on vacation and how the use of a Microsoft Dynamics CRM system...
New Microsoft Dynamics CRM 2013 case routing rules
Microsoft Dynamics CRM uses routing rules in the Case Management Module to automatically direct cases to the right people at...
The importance of training: Part 1 – the training plan
Training at all levels of the organization is critical to the overall success of the implementation. Functionality is no longer...
eXtremeCRM 2014 and What to Expect for Microsoft Dynamics CRM 2015
After three days of eXtremeCRM 2014, Microsoft has left many high expectations for the future of Microsoft Dynamics CRM. While...
eXtremeCRM 2014: Looking beyond Microsoft Dynamics CRM 2015
At the closing of eXtremeCRM 2014, Microsoft Dynamics CRM group product manager Venkat Sathyamurthy discussed the vision of Microsoft Dynamics CRM...
Microsoft Dynamics CRM — Moving between on-premise and online, and vice versa
We have had a few customers that have decided, for whatever reason, to move from Microsoft Dynamics CRM on-premise to...
Five ways Microsoft Dynamics CRM Insights can help you improve relationships
My last blog, Enabling insights for Microsoft Dynamics CRM Online: Getting the most out of your CRM investment, covered deployment...
Codeplex’s CRM2011 User Settings Utility for Microsoft Dynamics
One of the most common questions I get from customer using Microsoft Dynamics CRM is how do I manage the...
Route for upgrading from older versions of Microsoft Dynamics CRM to Microsoft Dynamics CRM 2013
We have had a number of customers that are looking to move from Microsoft Dynamics CRM 4.0 (3.0 in one...
Microsoft Dynamics CRM 2011 SQL server error while deleting solution
I attempted to delete a managed solution in my test environment of Microsoft Dynamics CRM and halfway through the process,...
Do I need to upgrade my Microsoft Dynamics CRM 2011 for Outlook client to use Dynamics CRM 2013?
As our clients upgrade their existing CRM environments to Microsoft Dynamics CRM 2013, one of the more common questions I...
Enabling insights for Microsoft Dynamics CRM Online: Getting the most out of your CRM investment.
The most successful sales, marketing and customer service organizations effectively manage their relationships in order to better serve their customers....
Microsoft Dynamics CRM 2013 data imports limitations
We get a lot of questions as far as data imports and more specifically updating. Microsoft Dynamics CRM 2013, just...
Business rules in Microsoft Dynamics CRM 2013 are missing one key feature
I have read many of the blogs written by my colleagues about the great new features of Microsoft Dynamics CRM....
Update Rollup 3 for Microsoft Dynamics CRM 2013 released: install or not to install?
With each new Update Rollup of Microsoft Dynamics CRM 2013 being released, you have to think carefully if it is worth...
White Paper: Extending CRM: Utilizing xRM to expand your relationships
The term xRM, where “x” is an algebraic variable that represents any business relationship you want to manage, is used...
Hiding a section and fields in Microsoft Dynamics CRM 2013 using Business Rules
Business Rules within Microsoft Dynamics CRM 2013 allows users to add functionality to the system that in previous versions of Dynamics CRM...
Why Business Rules are the biggest change to Microsoft Dynamics CRM 2013
In Microsoft Dynamics CRM 4.0 and Microsoft Dynamics CRM 2011, if you wanted any type of automation on your record...
Formatting date and time fields in a mail merge for Microsoft Dynamics CRM 2013
The mail merge feature in Microsoft Dynamics CRM 2013 allows users to automatically add the names, addresses, and other information...
Microsoft Dynamics CRM 2013 Issue Assistance: “Are you sure you want to leave the page?” pop-up on Save
During the previous few months of working with Microsoft Dynamics CRM 2013, there is one issue I’ve seen time and...
Dashboard Security in Microsoft Dynamics CRM 2013
Microsoft Dynamics CRM 2013 has brought us many new functionalities and features such as new user interface (UI) model, business...
Integrating Microsoft Dynamics CRM with Bing Maps REST Services
A new feature of Microsoft Dynamics CRM 2013 is the out-of-the-box Bing Maps integration. It provides the user with a...
Microsoft Dynamics CRM 2013 Opportunity Error Fix: Object doesn’t support property or method ‘Form_onload’
While recently working with a Microsoft Dynamics CRM 2013 online environment, an error appeared on the Opportunity form. “There was...
Sub-grid Auto Reload Limit has Changed in Microsoft Dynamics CRM 2013
Those that worked with Microsoft Dynamics CRM 2011 know you can insert more than four sub-grids on a form. However, only the...