RSMUS.comAuthor Archives for Pat Petersen
About Pat Petersen
Pat is a Director in the Modern Work Practice, leading the Collaboration and Voice team. Throughout Pat’s 20 years of Microsoft training, he has focused on ensuring that technology is adopted, and organizations realize their full potential. Pat often speaks at community events and is a champion of technology to improve processes, communication, collaboration, and culture.
Dynamics 365 Customer Engagement, Microsoft
The Top 4 Reasons to Utilize Dynamics 365’s Contact Center
In an increasingly digital-first world, delivering exceptional customer experiences demands more than responsiveness— it requires tools that foster engagement, empowerment,...
Cisco, Microsoft, Technologies
Moving to Cloud Voice – Importance of Discovery
Moving to a modern voice solution can be scary because of the various unknowns, dependencies on legacy hardware, and user...
Utilizing Microsoft Mesh in Teams Meetings
Microsoft Mesh is a new platform that enables immersive and collaborative experiences across multiple devices and locations. With Mesh, you...
Using the Updates App in Microsoft Teams
Microsoft Teams has changed the way we work and remain productive in the evolving business landscape. Microsoft Teams provides the...
Audio Conferencing in Microsoft Teams
In the current working environment that we are in, we are getting quite a few requests for Microsoft Teams conference...
10 things to consider when relying on Microsoft Teams for the remote worker
Remote working is here to stay (for a while). While most of us are adapting to video calls, pictures of...
COVID-19, Microsoft, Microsoft 365
Embracing Technology to Work Remotely with Microsoft Teams
Many companies are now discovering the flexibility of working remotely. For many of us, this has become part of our...
Understanding Private Channels in Microsoft Teams
What is a Private channel? Private channels in Microsoft Teams have long been a top requested feature in Teams user...
Using Search in the Microsoft Cloud
Moving your enterprise content to the cloud allows you to capitalize on an underused (or underappreciated) tool of Office 365:...
Microsoft Sway Application Simplifies Communications
The Microsoft Sway application is included in most Office 365 plans, but many organization have struggled to find a purpose...