Microsoft Dynamics CRM 2013 errors in Google Chrome

By - November 5, 2014

In the course of our daily life, it may not matter very much which browser we use. Sure, colors may be different depending on if you’re using Internet Explorer or Chrome, but in the grand scheme of things, your choice doesn’t really have a big effect on your experience. However, that changes when you’re a Microsoft Dynamics CRM Administrator.

I was working on a Dynamics CRM 2013 Online deployment, trying to add an existing entity to my solution, and I kept getting an error:

“Try this action again. If the problem continues, check the Microsoft Dynamics CRM Community for solutions or contact your organization’s Microsoft Dynamics CRM Administrator. Finally, you can contact Microsoft Support.”

After a few more minutes of searching, it seemed that the problem would be fixed by applying a rollup. However, the rollups only applied to Dynamics CRM on-premise.

I had been using Google Chrome on the latest updated, and decided to switch to Internet Explorer, just in case, and was surprised when the entities were added almost instantly. Finally, I was able to track down the issue. According to Microsoft, “Google Chrome version 35 has deprecated the JavaScript method showModalDialog(). Starting with Google Chrome version 37, this method will be turned off by default.” This will cause issues with system settings, form edits and exports to Excel, among other issues. An end user shouldn’t experience any of these issues, rather, they should only affect Administrators. There is currently a registry fix available that will work until May 2015, but there is a much simpler fix available as well: when in doubt, use Internet Explorer.

More information on this topic can be found in Microsoft Support Knowledge Base article, An error occurs in Microsoft Dynamics CRM when adding or editing Status Reasons using Google Chrome.

If you are looking for support for your Microsoft Dynamics CRM system, RSM can help.  We are a top ranking national Microsoft Dynamics partner with skills in system integration and custom development.  For more information, contact our professionals via email at or by phone at 855.437.7202.

By: Zach Greenbaum – Virginia Microsoft Dynamics CRM partner

Zach has 11 years of experience as a Microsoft Dynamics CRM System Administrator. He is experienced in planning, directing, and executing projects, software design, development and testing, and data conversion and validation. During his career, Mr. Greenbaum has primarily focused on small- to mid-size non-profits and private equity groups, with an additional focus on Field Service and Insurance and Healthcare over the last few years. Before coming to RSM, Mr. Greenbaum was responsible for managing new CRM implementations, additional customizations for existing implementations, and client support, including project goal definition, prioritization of requirements, and conflict resolution while adhering to budget and project scope constraints. *PROJECT EXPERIENCE State of Indiana FSSA (Family and Social Services Administration) – Zach’s role in this project began during the discovery phase. His responsibilities included leading requirements-gathering sessions with Indiana’s team leads. Once those requirements were gathered, Zach transitioned to the building and Project Management team and finally to Quality Assurance Team Lead. Interamerican Medical Centers – Zach served as lead consultant on this project, helping to automate several manual processes and increasing efficiency and data visibility while redesigning the legacy CRM system for an upgrade. Additional functionality included integration with an EMR system, integration with Medicare capitation files, and Business Intelligence. Universal Insurance Holdings – Working with the VP of Corporate Applications, Zach designed a system with complex integrations into their legacy Policy database, routing and navigation tools for their field team, and high-level automation for keeping in touch with their authorized Agencies. Southern Heating, Ventilation, and Air Conditioning – Working with the team, Zach configured the D365 Field Service application to meet Southern’s specific needs. Then, Zach spent several months traveling to each location under the Southern umbrella and training the field team and the administrators at headquarters and in the purchasing departments. Foundation Partners Group, LLC – Zach worked closely with the Director of IT and the PMO Group at FPG to implement a CRM system that included portal integration, ClickDimensions for Marketing Automation, and Geolocation based on Zip Code for automatic assignment. This project is now in a second phase, where Power BI and Power Apps for data are being implemented.

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