Updating full name format on existing Microsoft Dynamics CRM contact records

By - June 17, 2015

Recently, a client came to me with the request to change how the Full Name column was displayed in Microsoft Dynamics CRM. As the full name column is actually a field stored in the database, simply changing the system setting will not update the current records stored in the database. To updated existing records, you need to update one of the fields associated with name to force the system to update the Full Name field.

The first step, as mentioned, was changing the system setting to the desired Name Format (Settings > System Settings > Name Format). At which time you will be shown an informational box letting you know that the change will only apply to future records.

Updating Name on Existing Contact Records 1

Updating Name on Existing Contact Records 2

The second step is to create a workflow that will update one of the name fields: First Name, Last Name, or Middle Name. Because the client has not populated the Middle Name field, a simple update workflow was possible.

Updating Name on Existing Contact Records 3

The first step changes the field to UPDATE.

Updating Name on Existing Contact Records 4

The second step clears the field.

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If you company utilizes all of the fields, you can create a more advanced workflow that will store the current value in a separate field during the first step and use the second step to put the original back in the name field.

The third step, after saving and activating the workflow, you will need to create an advance find that displays the records that have not been updated yet. In my case, I create an advance find with the following logic: Middle Name Does Not Contain Data, Status Equal Active, and Full Name Does Not Contain “,”.


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Depending on how many records you have in your system, you may want to use a tool like CRM 2013 Bulk Workflow Tool for XRMToolBox to fire the workflow. And voila! All of the active Contact records have been updated. If you want to update contacts that are currently deactivated, you will need to do a little more work on the workflow step. You can also follow the same steps when it comes to updating the name on the lead records.

RSM is a national Microsoft Dynamics partner with Certified Microsoft Dynamics Professionals making up our project teams. We can help you implement, extend or optimize your Dynamics CRM solution.  Contact our professional today and ask about our exclusive Rapid Assessment® for Microsoft Dynamics. We can be reached at crm@rsmus.com or by phone at 855.437.7202.

By: Seth Bacon – Colorado Microsoft Dynamics CRM partner

As one of RSM’s Consumer Products industry senior analysts, Seth's job is to understand, forecast and communicate economic, business and technology trends shaping the businesses we serve. Seth has more than 10 years of experience serving clients across the country by providing industry- specific insights and thought leadership focused on digital transformation. Seth works with a variety of clients in the consumer products industry helping them focus on acquiring and retaining customers through data driven insight. Seth's primary focus is on architecting and delivering technology that is intuitive using relevant, real-time information so that individuals can make informed and data driven decisions. Seth consistently works with clients to deliver processes and technology improvements that assist in their technology journey. Seth also helps companies with user adoption through organizational change management and through hands-on training.

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