Author Archives for Eric Blevins

Microsoft Dynamics CRM as the foundation of your digital strategy

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Microsoft Dynamics CRM as the foundation of your digital strategy

- April 2, 2015

Customers are becoming “less loyal” in the traditional sense, so it’s crucial for retailers to provide multiple channels that allow...

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Does the Microsoft Dynamics CRM 2011 for Outlook client work with Microsoft Dynamics CRM 2013?

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Does the Microsoft Dynamics CRM 2011 for Outlook client work with Microsoft Dynamics CRM 2013?

- February 19, 2015

As our clients upgrade their existing Microsoft Dynamics CRM environments to Microsoft Dynamics CRM 2013, one of the more common...

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The Importance of Training: Part 3 – end-user training and evaluation for Dynamics CRM

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The Importance of Training: Part 3 – end-user training and evaluation for Dynamics CRM

- December 19, 2014

Continuing on the topics introduced in my previous article titled “The Importance of a Training Plan: Your Implementation Depends On...

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The Importance of Training: Part 2 – train the trainer

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The Importance of Training: Part 2 – train the trainer

- December 2, 2014

Continuing on the topic of training from my last post, The importance of training: Part 1 – the training plan,...

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The importance of training: Part 1 – the training plan

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The importance of training: Part 1 – the training plan

- October 14, 2014

Training at all levels of the organization is critical to the overall success of the implementation. Functionality is no longer...

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Do I need to upgrade my Microsoft Dynamics CRM 2011 for Outlook client to use Dynamics CRM 2013?

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Do I need to upgrade my Microsoft Dynamics CRM 2011 for Outlook client to use Dynamics CRM 2013?

- September 30, 2014

As our clients upgrade their existing CRM environments to Microsoft Dynamics CRM 2013, one of the more common questions I...

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