RSMUS.comAuthor Archives for Eric Blevins
Dynamics 365 Customer Engagement, Microsoft
Microsoft Dynamics CRM as the foundation of your digital strategy
Customers are becoming “less loyal” in the traditional sense, so it’s crucial for retailers to provide multiple channels that allow...
Dynamics 365 Customer Engagement, Microsoft
Does the Microsoft Dynamics CRM 2011 for Outlook client work with Microsoft Dynamics CRM 2013?
As our clients upgrade their existing Microsoft Dynamics CRM environments to Microsoft Dynamics CRM 2013, one of the more common...
Dynamics 365 Customer Engagement, Microsoft
The Importance of Training: Part 3 – end-user training and evaluation for Dynamics CRM
Continuing on the topics introduced in my previous article titled “The Importance of a Training Plan: Your Implementation Depends On...
Dynamics 365 Customer Engagement, Microsoft
The Importance of Training: Part 2 – train the trainer
Continuing on the topic of training from my last post, The importance of training: Part 1 – the training plan,...
Dynamics 365 Customer Engagement, Microsoft
The importance of training: Part 1 – the training plan
Training at all levels of the organization is critical to the overall success of the implementation. Functionality is no longer...
Dynamics 365 Customer Engagement, Microsoft
Do I need to upgrade my Microsoft Dynamics CRM 2011 for Outlook client to use Dynamics CRM 2013?
As our clients upgrade their existing CRM environments to Microsoft Dynamics CRM 2013, one of the more common questions I...