Microsoft Dynamics CRM 2013 errors in Google Chrome

By - November 5, 2014

In the course of our daily life, it may not matter very much which browser we use. Sure, colors may be different depending on if you’re using Internet Explorer or Chrome, but in the grand scheme of things, your choice doesn’t really have a big effect on your experience. However, that changes when you’re a Microsoft Dynamics CRM Administrator.

I was working on a Dynamics CRM 2013 Online deployment, trying to add an existing entity to my solution, and I kept getting an error:

“Try this action again. If the problem continues, check the Microsoft Dynamics CRM Community for solutions or contact your organization’s Microsoft Dynamics CRM Administrator. Finally, you can contact Microsoft Support.”

After a few more minutes of searching, it seemed that the problem would be fixed by applying a rollup. However, the rollups only applied to Dynamics CRM on-premise.

I had been using Google Chrome on the latest updated, and decided to switch to Internet Explorer, just in case, and was surprised when the entities were added almost instantly. Finally, I was able to track down the issue. According to Microsoft, “Google Chrome version 35 has deprecated the JavaScript method showModalDialog(). Starting with Google Chrome version 37, this method will be turned off by default.” This will cause issues with system settings, form edits and exports to Excel, among other issues. An end user shouldn’t experience any of these issues, rather, they should only affect Administrators. There is currently a registry fix available that will work until May 2015, but there is a much simpler fix available as well: when in doubt, use Internet Explorer.

More information on this topic can be found in Microsoft Support Knowledge Base article, An error occurs in Microsoft Dynamics CRM when adding or editing Status Reasons using Google Chrome.

If you are looking for support for your Microsoft Dynamics CRM system, RSM can help.  We are a top ranking national Microsoft Dynamics partner with skills in system integration and custom development.  For more information, contact our professionals via email at crm@mcgladrey.com or by phone at 855.437.7202.

By: Zach Greenbaum – Virginia Microsoft Dynamics CRM partner

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