In my last blog I went over how some basic settings in Windows can affect the performance of Microsoft Dynamics CRM Online and On-Premise. In this article, I would like to cover how certain design aspects within the application can improve page load times and overall customer experience.
These are some pretty obvious performance impacts but there are some not so obvious others. Here is a list of the main things that impact client performance:
- Columns and grids in use
- Rows returned per page
- Sub-grids used on a page
- Controls on a form (Form Design)
- Controls on the ribbon
- Client-side events (OnLoad, OnSave, OnChange)
- Complexity and number of visualizations used in dashboards
- Use of Jscript and Plugins. Advanced Jscript can add a significant amount of time to, open, save, close and other events especially if calls are made to Microsoft Dynamics CRM or other system. Plug-ins can also affect performance when saving.
All of this is dependent on your available bandwidth and latency to the server. Microsoft Dynamics CRM On-Premise Deployments will typically notice less of a performance hit from the above items due to the control over the network environment. Dynamics CRM Online since it is a hosted solution and latency is more of a concern the impact will be greater.
Plug-ins are another thing that almost every implementation has utilized in one way or another. Depending on the type of plug-in and its functionality there could potentially be some serious performance considerations. For example, something like an auto-number plug-in typically only runs only once on account record, but something like dynamically pulling stock quotes and populating it on an account form for publically traded companies runs every time the forms is opened. Plug-ins are a great way to extend the functionality of the system but need to be used judiciously.
Here is a good link to a video with more information about how ODATA works and the performance implications. There are also some good real-world examples utilizing ODATA for companies like NetFlix and StackOverflow.
If you are looking for assistance with Microsoft Dynamics CRM you can reach our professionals via email at email@example.com or by phone at 800.274.3987.
By: John Annunziato, RSM – www.mcgladrey.com/dynamics