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Dynamics 365 Customer Engagement, Microsoft
Using Real Time Workflows as Security
Problem A while back I had a customer who wanted to prevent certain users to re-open a won opportunity in...
Dynamics 365 Customer Engagement, Microsoft
Dynamics 365 – 2019 Release Wave 2 | Part 1
On August 2, 2019 the release wave 2 features for Dynamics 365 CE early access became available. I am super...
Dynamics 365 Customer Engagement
Dynamics 365 Customer Service: Setup Mailbox for Automatic Case Creation
Overview In this article I am going to explain how we can setup a mailbox in exchange and tie that...
Dynamics 365 Customer Engagement
Dynamics 365 Customer Service – Automatic Case Assignment
In this article I am going to explain how we can use workflows to assign cases to a team in...
Dynamics 365 Customer Engagement, Microsoft
Filtering Dynamics 365 CE Fields in Flow
Overview: Microsoft Flow adds a lot of new functionality for Dynamics 365 CE beyond the capacity of workflows. One exciting...