RSMUS.comFor many companies, going live with BlackLine I2C is only the beginning. The real challenge starts after the implementation—when internal teams are expected to maintain, support, and optimize a sophisticated invoice-to-cash platform without the benefit of specialized expertise. Unfortunately, a growing number of organizations are discovering just how hard it is to hire and retain talent with the specific skill set needed to support the BlackLine I2C application long-term.
A lack of ongoing support can do more than slow progress—it can disrupt business continuity, hinder optimization efforts, and stall strategic growth.
That’s where RSM US LLP comes in.
Introducing RSM Catamaran: Integrated solutions for modern business
As a proud member of BlackLine’s preferred partner program, RSM delivers premium Managed Application Services (MAS) to keep your BlackLine application performing at its best—long after go-live.
Our services are part of RSM Catamaran, a broader suite of outsourced solutions built to support the needs of today’s modern enterprise.
Whether you’re managing day-to-day operations or planning for your next phase of transformation, we bring the expertise, flexibility, and strategic guidance to help you succeed.
Why Choose RSM’s BlackLine managed application services?
A dedicated, expert team
Tap into a team of BlackLine I2C experts who bring both technical expertise and functional insight across multiple modules.
Strategic, trusted guidance
More than a support team, we work alongside you as a strategic partner. Our experts help you navigate complex business and technical challenges with confidence.
Tailored, industry-specific solutions
From manufacturing to professional services and beyond, we understand the unique pressures of your industry and deliver solutions that drive results.
Predictable, scalable investment
Our MAS model is designed for financial predictability, offering fixed monthly pricing, guaranteed SLAs, and access to experienced professionals—eliminating concerns about turnover and knowledge gaps.
Flexibility to scale
Designed for flexibility, our support model lets you adjust resource levels as your business needs change—ensuring you always have the right level of support to meet evolving priorities.
What we deliver: A closer look at our services
- Tier 1 Application Support Fast, reliable resolution of break/fix issues to ensure uninterrupted operations and user satisfaction.
- Integration Monitoring Proactive oversight to ensure timely file transfers between Enterprise Resource Planning systems, credit agencies, and banks.
- Administrative Support From user management to routine maintenance, we take care of the back-end operations so your team can stay focused on strategic priorities.
- Tailored Training Programs New user onboarding, refresher sessions, and role-based training to empower your team with practical knowledge.
- Monthly Product Release Training Stay ahead of the curve with expert-led sessions on the latest BlackLine updates—tailored to your specific configuration and use cases.
- System Optimization & Performance Reviews Our knowledgeable team will help you evaluate your system against industry best practices and provide data-driven recommendations to improve usability, performance, and alignment with your business goals.
Future-Proof your investment in BlackLine
Your BlackLine journey doesn’t end at Go-Live—it’s just getting started. Collaborate with RSM to unlock the full value of your BlackLine I2C application and ensure long-term success through support, proactive optimization, and strategic insight.
Don’t just maintain. Elevate.
Contact us today to learn how RSM Catamaran and our BlackLine MAS offering can drive sustained success in your organization. Click here to visit our Blackline Services page.
Michaelle Keiffer
Michaelle Keiffer serves as Senior Director, Technology and Management Consulting for RSM. Michaelle has over 20 years of financial consulting experience, including managing complex events that impact accounting, financial management, and technology. She specializes in sophisticated project management for performance/process improvements, business reengineering, and integrations.
