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Phones: More than just a dial tone! Introducing Unified Communications
When most people think about phones in the workplace they see the phone on their desk and think, “Well that’s...
Dynamics 365 Customer Engagement, Microsoft
Why health and human services agencies are turning to Microsoft Dynamics CRM for case management
In the Health and Human Services (HHS) industry, there are many investments being made in technology, software and business process...
IT Infrastructure, Microsoft 365
Dissecting the administrator’s Microsoft Office 365 experience with Microsoft Dynamics CRM
Last week I attended the CRMUG Summit in Reno and leda session called Dissecting the Administrator’s Office 365 Experience with...
Migrating Data From Your Legacy System to NetSuite
When choosing a new customer relationship management (CRM) solution or enterprise resource planning (ERP) solution, it is inevitable that if you are an existing...
Enterprise Content Management (ECM) vs. a shared file system
The challenge of managing documents scattered across shared folders comes up in almost every ECM engagement that I work on....
Dynamics 365 Customer Engagement, Microsoft
Tracking contact’s organization history in Microsoft Dynamics CRM Online
Have you ever come across a situation where a contact leaves a company but joins another company that is also...
Think a requisition process is just overhead? Here are 10 ways it drives real value.
At face value a requisition process seems fairly mundane and low priority. In reality it provides a terrific opportunity to...
Benefits of IT Outsourcing
Organizations are under increasing pressure to improve their bottom line. Decreasing unemployment figures and a robust dollar are squeezing the...
Microsoft Dynamics GP with single sign on functionality and simplified IT administration
As organizations grow, so do their need for larger, more complex environments. As a result, users are becoming all too...
Benefits of Effective Technology Training
Technology training can be painful. We all know it. It is often viewed as a “necessary evil” when implementing new...