RSMUS.comAuthor Archives for Marissa Rodriguez
Dynamics 365 Customer Engagement, Microsoft, Microsoft 365, Public Sector - HHC
Case Study: Modernizing Property Assessments with Microsoft Dynamics
In the ever-evolving landscape of public service, organizations responsible for managing property assessments face significant challenges. Manual processes, limited data...
Artificial intelligence, Microsoft, Public Sector - HHC, Salesforce, ServiceNow
Revolutionizing Customer Support with Microsoft Copilot: A New Era for Service Teams
In today’s fast-paced world, customer expectations are higher than ever. Service representatives are grappling with mounting workloads, an increasing number...
Microsoft, Public Sector - HHC
Case Study: Transforming Project Investment Lifecycle Management with GEMS 2.0
Project Overview: In May 2022, a government project management team developed and launched GEMS 2.0, a next-generation investment lifecycle case...
Artificial intelligence, Dynamics 365 Customer Engagement, Microsoft, Public Sector - HHC
Case Study: Modernizing Municipal Operations with a Unified Microsoft Platform Solution
Client Overview A city in Eastern Ontario, Canada, sought to modernize its back-office finance, supply chain, and human capital management...
Dynamics 365 Customer Engagement, Microsoft, Public Sector - HHC, x-Featured
Case Study: Public Health Department Implements RSM’s D365 CE Disease Surveillance System
Client Overview: A large public health department, with an annual budget exceeding $70 million and over 900 staff members, serves...