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Revolutionizing Customer Support with Microsoft Copilot: A New Era for Service Teams
In today’s fast-paced world, customer expectations are higher than ever. Service representatives are grappling with mounting workloads, an increasing number...
Key Features and Benefits of Salesforce Field Service
Salesforce Field Service is a key application in the Salesforce platform that helps organizations modernize their field operations. For companies...
Messaging for In App and Web
In the ever-evolving landscape of customer service, staying ahead of the curve is crucial. Salesforce has continually developed innovative solutions...
Salesforce Data Cloud
Revolutionizing Customer 360 and AI-Driven Decision-Making for Businesses of All Sizes In the era of digital transformation, customer data is...
Breaking down the Benefits of Salesforce Field Service Management
Salesforce offers customers a platform to improve their field service operations and automate and optimize processes for their field services...
Field Service Management Software Can Transform Your Field Operations
Field operations involve hard physical costs – trucks, fuel, parts, tools, labor. Coupled with constraints such as customer access and...
Salesforce vs HubSpot: Choosing the Right CRM for Your Business
In today’s competitive landscape, a strong Customer Relationship Management (CRM) system is crucial for businesses of all sizes. Two industry...
Wow customers with a React based user experience to boost revenue
Enhancing user experience is not just about aesthetics; it directly correlates with improved business outcomes. A React-based Single Page Application...
Grow revenue with strategic cross-selling despite margin pressure
In today’s competitive ecommerce world, retailers are hard pressed to handle ever increasing margin pressure. However, retailers can grow revenue...
Unlock the Potential of Salesforce: A Deep Dive into Metadata Analyzer’s Role in Data Migration and Configuration Simplification
Introduction to Salesforce and the Power of Metadata Salesforce has revolutionized how businesses interact with customers, partners, and employees. Through...
Salesforce Commerce Cloud 2024 Roadmap: Composable Innovation Leads
The Salesforce Commerce Cloud 2024 roadmap announcement brings a plethora of exciting features, with particular attention to the enhancements...
Common Customer Portal Functionality with Salesforce
Customers for B2B companies expect to be able to do self-service transactions at any time. Whether it is finding more...
Unlocking the Potential ROI of AI: A Physics Perspective
Technology has always been a catalyst for transformative growth, and today, Artificial Intelligence (AI) holds tremendous potential to reshape businesses. Like potential...
Common Portal Functionality for Driving Partner Success
Very few companies stand completely alone in their quest to grow. That is why most companies build partner networks and...
Field Service to Cash: Simplifying Processes for Improved Cash Flow
In today’s fast-paced business world, effectively managing cash flow is crucial for companies to remain competitive and financially stable. Fortunately,...
Dreamforce 2023 and the AI Revolution
Dreamforce 2023, the most anticipated event of the year for those in the Salesforce ecosystem, witnessed a phenomenal three-day gathering...
Achievable eCommerce Holiday Readiness Tips
Lawrence Walters explains how Salesforce Commerce Cloud retailers still have time to get ready for the busy holiday season. Looking into customer journey friction points for small fixes, taking advantage of all the Einstein search and recommendation features, and knowing your holiday plan and daily operations are the three actions you can take in the next 4 weeks.
Generative AI coming to SFCC Page Designer
Salesforce announced generative AI is finally coming to Salesforce Commerce Cloud (SFCC) B2C this week at Dreamforce 2023. We have...
NetSuite and Salesforce: Quick wins for CRM and ERP integration
Customer Relationship Management (CRM) software encompasses a wide range of business capabilities from marketing automation to sales management to quoting...
The Present and Future State of Salesforce AI Cloud
Empowering Enterprises with Generative AI Salesforce introduced Salesforce AI Cloud on June 12, 2023, a groundbreaking suite of capabilities that...
Subscription businesses and Salesforce Revenue Cloud
The “subscription economy” has changed our lives, both personally and professionally, and by now we are all familiar with the...
Embrace the Magic of Dreamforce with these 5 tips
Use these five strategies to get the most out of Salesforce's Dreamforce conference in San Francisco September 12-14.
Elevating Business Outcomes: Customer Experience and Its Impact on The ‘Total Experience’
As defined by Gartner’s Top Strategic Technology Trends, the “Total Experience combines multi-experience, customer experience, employee experience, and user experience...
The future of AI and a Composable Commerce reality – Key takeaways from Salesforce Connections 2023
Salesforce made a big splash with soon to be released or piloted AI tools for more seamless management of customer...
Optimizing Quote-To-Cash (QTC) For Evolving Landscape of Customer Sales Channels
LastPass is one of the leaders in the security industry, particularly in password management. LastPass is in the process of being...
Top 3 Concerns of Salesforce Customers Looking to Upgrade to Composable Commerce
Salesforce Commerce Cloud customers are concerned about upgrading from the aging SiteGenesis (SG) architecture to Headless or Composable Commerce. There...
Personalizing Customer Experiences with Salesforce and Language.io
In today’s global marketplace, providing a personalized customer experience is more important than ever before. When customers feel that a...
Tactical Tips on improving your DSO (Days Sales Outstanding) for your Salesforce Org
Days sales outstanding (DSO) is a measurement of the average number of days that it takes for a company to...
Salesforce Person Accounts Overview
If you’ve been following the Salesforce Nonprofit Cloud news (Nonprofit Cloud), you know one of the significant changes between Nonprofit...
Crossfit goes global in digital transformation project for customer experience
Crossfit is one the most recognizable brands in fitness. With growth to over 5 million athletes and over 14,000 locations...
Intro to Nonprofit Cloud
If you’re a Salesforce fan or just plugged into nonprofit tech, you have likely heard rumors about Salesforce’s change to...
6 Benefits of an optimized quote to cash process that will improve your company’s performance
What is Quote to Cash? Quote-to-cash (also known as lead-to-cash, order-to-revenue, or lead-to-revenue-recognition ) is essentially the journey that customers...