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The Top 5 Things to Know in GovCon this Week – December 2nd, 2024
Stay ahead in the dynamic world of government contracting with our roundup of the top five must-know updates from this...
AI Market Adoption – Authored by Robbie Beyer
AI Market Adoption Center: Trends in State and Local Government The adoption of AI within state and local governments is...
Case Study: Modernizing Property Assessments with Microsoft Dynamics
In the ever-evolving landscape of public service, organizations responsible for managing property assessments face significant challenges. Manual processes, limited data...
The Top 5 Things to Know in GovCon this Week – November 18th, 2024
Stay ahead in the dynamic world of government contracting with our roundup of the top five must-know updates from this...
How canvas apps can be leveraged in the BPS industry
Canvas apps offer a significant level of customization, allowing them to be tailored precisely to meet the unique needs of...
Revolutionizing Customer Support with Microsoft Copilot: A New Era for Service Teams
In today’s fast-paced world, customer expectations are higher than ever. Service representatives are grappling with mounting workloads, an increasing number...
Quarterly Business Reviews and OKRs
Driving Business Impact in Managed IT Services I’ve been working in the managed IT services field for the last 25...
How data analytics is transforming the manufacturing industry
In today’s fast-paced world, manufacturing companies face a myriad of challenges, from increasing competition and market shifts to supply chain...
Top 5 Data Challenges Facing Manufacturing Companies (and How to Solve Them)
The manufacturing sector is increasingly relying on data to drive efficiency, optimize processes and gain a competitive edge. However, while...
Case Study: Transforming Project Investment Lifecycle Management with GEMS 2.0
Project Overview: In May 2022, a government project management team developed and launched GEMS 2.0, a next-generation investment lifecycle case...
Case Study: Modernizing Municipal Operations with a Unified Microsoft Platform Solution
Client Overview A city in Eastern Ontario, Canada, sought to modernize its back-office finance, supply chain, and human capital management...
Managing Project Budgets in Dynamics 365 Project Operations
In a project, each phase, task, or work package incurs costs as labor, materials, and expenses. A project budget represents...
Correcting a Project Invoice in Dynamics 365 Project Operations
A project invoice in Dynamics 365 Project Operations is a document that details the billing for work performed on a...
Case Study: Public Health Department Implements RSM’s D365 CE Disease Surveillance System
Client Overview: A large public health department, with an annual budget exceeding $70 million and over 900 staff members, serves...
Protected: Enhancing Inventory Visibility with Custom Measures in D365
There is no excerpt because this is a protected post.
The End Is Near!
What Windows 10 End of Life means to your organization. The end of Windows 10 is upon us! Today marks...
Reaffirming Our Commitment to Dynamics GP Customers
At RSM, we understand the concerns surrounding Microsoft Dynamics GP as it approaches the end of mainstream support. We want...
![Implementing Business Central for a Dairy Processing Facility [Case Study]](https://technologyblog.wpenginepowered.com/wp-content/uploads/featured-images/all/industry-blog_fb_v1_grey.png)
Implementing Business Central for a Dairy Processing Facility [Case Study]
The Challenge A dairy processing company that produces a range of high-quality milk ingredients such as powders, protein concentrates, and...
Transforming a Craft Brewery’s Digital Operations with Business Central [Case Study]
The Challenge A prominent craft brewery faced operational and technical challenges as it prepared to sunset its existing Microsoft Great...
For Government Contractors, Compliance is King
Are You a Government Contractor or Wondering What It Takes to Become One? Government contracting, or GovCon for short, isn’t...
Transforming Dairy Operations with RSM’s Dairy Data Accelerator
The dairy industry operates in a unique space where precision, efficiency, and agility are critical to success. As the market...
Modernizing Snack Food Manufacturing with Dynamics 365 F&SC [Case Study]
A leading snack food manufacturer transforms its operational infrastructure for enhanced efficiency and business growth. Background A prominent private-label and...
Top 5 Things to Know in GovCon This Week (October 1st – October 7th, 2024)
Stay ahead in the dynamic world of government contracting with our roundup of the top five must-know updates from this...
Top 5 Things to Know in GovCon this Week (September 21st – 30th, 2024)
Stay ahead in the dynamic world of government contracting with our roundup of the top five must-know updates from this...
Dynamics GP End of Support
In a recent announcement, Microsoft confirmed the end of mainstream support for Dynamics GP. This marks a critical juncture for...
Measuring Important KPI’s in the Service Industry through D365 Field Service
In D365 Field Service, service providers can set up Service Level Agreements (SLAs) at an account level to define customer...
Embracing the Future: Adopting the New D365 Field Service Mobile UI in the Business and Professional Services Industry
In the field service industry, staying efficient and adaptable is crucial to being able to meet customer needs and handle...
Making the Most of your Work Breakdown Structure with Project Operations
Creating a Work Breakdown Structure For demonstration purposes, we will be using a construction project as an example. To begin,...
Revolutionizing the Business and Professional Services Industry with IoT and Field Service
With the fast-paced business environment, the integration of the Internet of Things (IoT) with D365 Field Service (Connected Field Service)...
Milking Efficiency: Transforming Dairy Operation with Microsoft Solutions [Webinar]
Don’t miss the RSM Microsoft Food and Beverage team webinar “Milking Efficiency: Transforming Dairy Operation with Microsoft Solutions,” where we...
Celebrating RSM’s FastTrack Solution Architects: Driving Excellence in Microsoft Solutions
RSM is proud to announce that three of our top professionals—Ryan Masschelin, Curtis McDonald, and David Merdian—have earned the prestigious...
Top 5 Things to Know in GovCon this Week (September 11 – September 18th)
Stay ahead in the dynamic world of government contracting with our roundup of the top five must-know updates from this...
![Transforming Sustainability Reporting for a Vertically Integrated Agriculture Producer [Case Study]](https://technologyblog.wpenginepowered.com/wp-content/uploads/featured-images/all/industry-blog_fb_v1_blue.png)
Transforming Sustainability Reporting for a Vertically Integrated Agriculture Producer [Case Study]
Sustainability is more than a buzzword in modern agriculture—it’s necessary. For a vertically integrated agriculture producer, accurately reporting sustainability data,...
Top 5 Things to Know in Government Contracting (August 27 – September 5th)
Stay ahead in the dynamic world of government contracting with our roundup of the top five must-know updates from this...
RSM’s Microsoft Food & Beverage Newsletter [Summer 2024]
As summer comes to a close, the RSM food and beverage team is reflecting on an exciting season of growth,...
Top 5 Things to Know in Government Contracting This Week (August 15 – 21st)
Welcome to this week’s government contracting update, brought to you by RSM US LLP. Here are the top five stories...
Understanding FSMA 204: Enhancing Food Traceability for Safer Consumption
The Food Safety Modernization Act (FSMA) was created to make our food supply safer by focusing on prevention rather than...
The Main Event – Teams Premium Webinars
Teams Premium Mini-Series, Pt. 3: There are many ways to host a live, virtual event in 2024. Microsoft has invested...
Unleashing Desktop Magic: The Power User’s Guide to Microsoft PowerToys
Originally posted to https://maddydahl.com/microsoft-powertoys/ Power Automate, PowerApps, PowerToys, Power BI, oh my! Ever since the release of Power BI in...
RSM is an Azure Expert MSP
Celebrating RSM’s achievement RSM is now one of only 120 companies around the globe that call themselves an Azure Expert...
Top 5 Things to Know in Government Contracting This Week (July 21 – 29th)
Welcome to this week’s government contracting update, brought to you by RSM US LLP. Here are the top five stories...
Embracing the Future with Microsoft’s Global Secure Access
In today’s digital age, securing access to resources and data is more important than ever. Microsoft’s Global Secure Access offers...
Top 5 Things to Know in Government Contracting this Week (July 7 – July 12, 2024)
Hello readers! Here are the top five things you need to know in government contracting for the week of...
RSM Celebrates Outstanding Team Members with Microsoft Most Valuable Professional Awards
RSM proudly announces the recognition of its exceptional team members through...
Case Study: Transforming Restaurant Operations with Azure Virtual Desktop
The organization, a pioneer in the restaurant industry, is renowned for its award-winning destination restaurants. The company has a rich...
Case Study: Modernizing a Multi-State Clinic with Azure
The clinic, known for its excellence in healthcare, employed over 100 Infectious Disease (ID) physicians across multiple states. Each office...
Copilot Chat in Microsoft Dynamics 365 Business Central
With upgrades rolling out, you don’t want to wait on upgrading your Business Central environment to version 24. If you...
Understanding Azure Nonprofit Credits
Did you know that nonprofits can benefit from annual Azure credits? Qualifying organizations can receive up to $2,000 for production...
Top 5 Things To Know In Government Contracting This Week (June 1 – June 9th, 2024)
Hello readers! As we step into the summer of 2024, the US government contracting sector has seen significant developments. Here’s...
Active Directory (AD) Critical Risk Analysis: Do you know your AD risk score?
In the era of digital transformation, the pivot towards cloud computing has been nothing short of revolutionary, offering organizations scalability,...
Optimizing Retail Operations with Terminal Integration
Watch Video Below: Terminal Integration with Dynamics 365 Payment Connector for Adyen Dynamics 365 Payment Connector for Adyen Integrating physical...
Omni-Channel Payment Management with the Dynamics 365 Payment Connector for Adyen
Watch Video Below: RSM + Adyen Payment Connector – Omni Channel Dynamics 365 Payment Connector for Adyen In the retail...
Streamlining Payments in the Retail Sector
Watch Video Below: Discover how the Dynamics 365 Payment Connector for Adyen enhances retail payment systems Dynamics 365 Payment Connector...
Moving to Cloud Voice – Importance of Discovery
Moving to a modern voice solution can be scary because of the various unknowns, dependencies on legacy hardware, and user...
Outlook for Web; Outlook for Everything!
Teams Chats Are Now Available in Outlook Over the course of the past few months, Microsoft has continuously updated and...
Top 5 Things to Know in Government Contracting This Week (April 13th – 19th, 2024)
Hello readers! Here are the top five things you need to know in government contracting for the week of April...
Top 5 Things to Know in Government Contracting This Week (April 6th – April 12th, 2024)
Here are the top 5 things you need to know in the government contracting space this week: Lockheed Secures $4.1B...
Future-Proof Your Access: Switch to User-Based Authentication Before the Deadline
Before diving into the details of the upcoming authentication changes for the Warehouse Management Mobile App, we highly recommend watching...
Dynamics GP: Will you stay or will you go? Take our survey
Microsoft is sunsetting Dynamics GP yet plans to support it through 2028. Some organizations will stay with the platform to...
What’s New with M365: Quality of Life Updates – March 2024
For many of us, Microsoft 365’s variety of applications make the completion of our everyday workplace tasks possible. Excitingly, Microsoft...
Introducing The New Teams Discover Feed
Microsoft has begun rolling out their New Microsoft Teams application globally. This new iteration of Teams introduces a plethora of...
Ben Vollmer Joins RSM’s Microsoft Practice as Power Factory Growth and Product Leader
Welcome back to the Microsoft community Ben Vollmer! RSM is pleased to announce Ben will be joining the RSM Power...
Upcoming Nonprofit’s Events
Upcoming Event: Explore the future of your board: Digital transformation and risk Join Directors & Boards’ executive publisher David Shaw...
Copilot for Microsoft 365 Community Series – Session #2
RSM is excited to present the second session in our community series on Copilot for Microsoft 365, the AI-powered assistant...
Microsoft Fabric Community Conference
RSM is excited to be a Gold sponsor of the inaugural Microsoft Fabric Community Conference March 26-28, 2024 in Las...
5 Things to Know in Government Contracting This Week — February 26 – March 4, 2024
Here are the top 5 things to know in Government Contracting this week: New Government Contracting Opportunities and Emerging...
SharePoint Embedded: Unleashing the Power of Microsoft 365 Content Management
In the ever-evolving landscape of enterprise applications, SharePoint Embedded recently emerged as a major game-changer for content management. This innovative...
Top 5 Things to Know in GovCon this Week: February 17th-23rd, 2024
Here are the top 5 things to know in Government Contracting this week: Compliance and Regulation Updates: This week,...
Teams Premium Miniseries, Pt. 2: All About Your Brand – Explaining Teams Premium’s Custom Meeting Themes and How to Make Them
Microsoft has officially begun to roll out its suite of new features for Teams Premium. This new toolset brings a...
Welcome to the NEWest chapter of Microsoft Teams!
As we embrace this exciting era, let’s explore what makes the new version of Teams a standout upgrade from its...
Empowering Daily Tasks with Copilot Studio: Integrating AI Solutions
Copilot Studio, formerly Power Virtual Agents, is a part of the Power Platforms suite that offers a solution to integrating...
Copilot for Microsoft 365 Community Series
RSM would like to thank everyone who was able to join the first session of our new community series on...
AI Copilots: From R2-D2 to Jarvis, How AI Technology is Transforming Our Digital Assistants
Welcome to the cutting-edge world of AI copilots, the latest innovation reshaping our interaction with technology in the workplace. These...
2024 RSM Microsoft Events
RSM plays an active role in the Microsoft community across all product areas. We regularly sponsor and attend conferences and...
Utilizing Microsoft Mesh in Teams Meetings
Microsoft Mesh is a new platform that enables immersive and collaborative experiences across multiple devices and locations. With Mesh, you...
Change on the Horizon: WORK Transactions Deprecated in D365 Finance & Supply Chain
We want to ensure you know of an upcoming change to how inventory transactions associated with WORK/inventory movements within an...
Unlocking Opportunities: RSM at the Nonprofit Innovation Hub
Embark on a journey into innovation with RSM! We’re thrilled to sponsor the National Mentoring Summit, an exclusive gathering where...
Strengthen Your Cybersecurity with Microsoft’s New Conditional Access Policies – Act Now!
As your first-choice advisor in the middle market, we at RSM are committed to keeping you informed about the latest...
SharePoint Look Book – Learning Pathways
Have you ever heard of the SharePoint Look Book? If not, there’s no need to worry; you aren’t alone. The...
Microsoft Nonprofit Global Summit
Welcome to the heart of innovation! RSM is excited to participate in the Global Nonprofit Leaders Summit, an exclusive event...
Teams Premium Miniseries, Pt. 1: All About Your Meetings – Intelligent Recap
Microsoft recently introduced Teams Premium, an add-in for the popular communication tool, Teams. This new offering comes with a range...
Unlocking the Potential ROI of AI: A Physics Perspective
Technology has always been a catalyst for transformative growth, and today, Artificial Intelligence (AI) holds tremendous potential to reshape businesses. Like potential...
SharePoint Online Migration Myth Busters: Navigating the Maze
Co-written with William Jones. SharePoint Online, the robust cloud-based collaboration platform from Microsoft, has become the go-to destination for organizations...
RSM & Microsoft – Providing Solutions Through the Art of the Possible
RSM and Microsoft are strategically collaborating to tap into the $10 trillion digital market. RSM, renowned for its end-to-end Industry...
Microsoft Dynamics GP Year-End Close Webcast Series
Event overview Your year-end close doesn’t have to be painful! RSM will help you navigate through all the latest changes...
Microsoft Copilot Dashboard: A Copilot and Viva Collaboration
Microsoft has finally released Copilot to the general audience, and the AI train has been moving full speed ahead ever...
Turning an ask into a task with Microsoft Teams and To Do
When working on multiple projects, committees, organizations, and workgroups we often fall behind on the little things. These simple asks...
Recent IRS change related to filing Year End documents, including 1099s, W2s and 1095-Cs
As we approach 2023 calendar year end, the RSM team would like to make sure you are aware of a...
RSM’s Approach to Content Migration to Microsoft 365
One of the most common challenges that RSM’s clients face is document management. Typically, outdated and disorganized files cause inefficiencies,...
Copilot for Microsoft 365 (M365): M365 Chat First Looks
“Captain’s log, Stardate 77302.3; Chat is now mainstream…” Chatting with a computer used to be science fiction… “Computer, engage.” But...
The New Wave of Teams Premium: Three Invaluable Features Available Now
Microsoft Teams has been heavily utilized across businesses everywhere for a few years, and now that we are in the...
Microsoft Secure Score: What is it and what does it mean for you?
What is Microsoft Secure Score? Microsoft Secure Score is a security analytics tool that helps organizations assess and improve their...
Using the Updates App in Microsoft Teams
Microsoft Teams has changed the way we work and remain productive in the evolving business landscape. Microsoft Teams provides the...
Microsoft 365: Is Your Organization RaMPing UP?
In a rapidly evolving digital landscape, businesses are constantly seeking ways to optimize their operations, enhance productivity, and stay competitive....
Copilot for Microsoft 365 – Outlook Email First Looks
Copilot for Microsoft 365 (M365) was released for enterprise customers on November 1, 2023. The scale of the Copilot for...
Are you ready for Microsoft Copilot?
Written in collaboration with Kaleb Dombeck Your everyday AI Companion Microsoft Copilot is designed to revolutionize how we work, offering...
Now is the time to modernize with Microsoft D365 Business Central
Upgrades and transitioning to the latest versions of ERP software requires meticulous planning and skilled execution by a team of...
New Service Overview: Implementing Microsoft Syntex
Biotech uses automation to simplify data extraction process RSM recently implemented Microsoft Syntex for a biotechnology company specializing in therapeutics....
Power Automate: Streamline and Accelerate Contract Processing
In the fast-paced world of modern business, efficiency and automation have become essential components for success. One area where this...
RSM US LLP Expands Microsoft service offering for Government Contractors with D365 Finance and Supply Chain now supported in GCC High
Washington, DC – RSM US LLP, a leading provider of audit, tax, and consulting services focused on the middle market,...
RSM’s Nonprofit Relationship Management Practices – Activity Update
Giving back. RSM’s Support of our nonprofit and association industry clients. 2023 has been a hectic year for RSM. Here’s...
RSM Presents: New Veeam BaaS Solutions
Are you looking for an easy to use and reliable method for protecting your Microsoft 365 and Azure data? If...
Community Summit NA Conference
RSM is excited to be a sponsor at the Community Summit NA Conference this year October 15th-20th. Please view our...
Community Summit – RSM Speaking Sessions
RSM is thrilled to be a premier sponsor of North America Community Summit in Charlotte, NC (Oct. 15-20, 2023). We...
2023 Microsoft Innovation Summit
Event Overview Event Date: 9/20/2023 Time: 1pm – 4pm ET As a Microsoft user, staying updated with the latest advancements...
Microsoft GCC High Portal URLs
The following list includes all portal URLs for Microsoft GCC High: Microsoft 365 Admin Portal GCC High – office365.us Intune...
On the Path to GCC High: How to Validate Your Organization with Microsoft
In a previous article, we discussed each of the currently available editions of Microsoft 365. These ranged from the base...
Dynamics User Group Northeast Regional Meetup (In Person) – Arlington, VA
Join us at the Dynamics User Group Northeast Regional Meetup, taking place in Arlington, VA! This exciting in-person event, hosted...
Streamline your Systems to Up your Impact: Microsoft Tools for Nonprofits
Thank you so much for joining our sessions! Please find the videos below! May 25th, 2023: A new approach to...
RSM Wins Microsoft US Defense and Intelligence Partner of the Year 2023!
We at RSM, a leading global provider of audit, tax, and consulting services, are thrilled to announce that RSM has...
Revolutionizing Non-Profit Fundraising: Harnessing AI for Hyper-Personalized Donor Outreach Introduction
In the non-profit world, fundraising campaigns are vital in driving positive impact. However, creating compelling and personalized donor outreach content...
Preparing for the transition off Dynamics GP
Is your organization ready to move off Dynamics GP? This short list is meant to assist you in building out...
Microsoft Viva Insights & The “Quiet-Quitting” Concept
The Great Resignation denotes the massive wave of employees who – resulting from the COVID-19 pandemic and other economic factors...
What Satya Nadella’s Top 5 Copilot Features at #MSBuild Reveal about the Future of AI Development
Microsoft Build is a conference highlighting the latest innovations and trends in software development. This year, the conference focused on...
Copilot for Dynamics 365 Customer Service
This blog was originally posted by RSM’s Microsoft MVP, Dian Taylor, here. I am sure you have heard all about...
Accelerating Digital Transformation with the Power of AI using Microsoft Co-Pilot
As businesses continue to embrace digital transformation, the role of AI and machine learning in driving efficiency and productivity has...
Microsoft 365 Commercial, GCC, & GCC High: What are they and how can RSM help?
RSM provides end-to-end, industry-specific Microsoft solutions for thousands of our clients across the world. We are an award-winning Microsoft Cloud...
A new approach to Fundraising – Microsoft Cloud for Nonprofit
As the world becomes more interconnected and technology continues evolving, nonprofits constantly search for new and innovative ways to raise...
Using Data to Better Tell Your Nonprofit’s Story: A Webcast Review
DDS (Data and Digital Services) Leadership recently presented a webcast for nonprofits, Using Data to Better tell your Nonprofit’s Story....
Empowering Nonprofits: How Microsoft’s Cloud Solutions and RSM’s Advisors are Driving Digital Transformation
The nonprofit industry has undergone a significant digital transformation in recent years, with an estimated value of over $50 billion....
Microsoft’s New AI Assistant: Microsoft 365 Copilot
Microsoft recently announced the revolutionary new Microsoft 365 Copilot service, which is poised to help businesses and individuals maximize productivity...
Supercharge Dynamics 365 with Microsoft Co-Pilot
Microsoft Co-Pilot is an AI-powered tool that assists Dynamics 365 users in writing better code and improving productivity. Co-Pilot uses...
Prevent Your Sensitive Data from Being Stored in ChatGPT
Artificial Intelligence and a machine’s ability to mimic human speech has always fascinated humankind. Recently, OpenAI’s artificial intelligence language model...
How Microsoft Dynamics 365 Helps You Navigate the Complexities of Working with USAID
The various sub-groups of the Government Contracting industry each have their own rules, regulations, and standard operating procedures. Contractors working...
3 reasons to replace Dynamics GP now
We know that Dynamics GP will be supported by Microsoft through at least 2028, but many GP customers will start...
Unleashing the Power of Artificial Intelligence for Middle Market Businesses: How OpenAI can drive growth and efficiency
Artificial intelligence (AI) is revolutionizing the business landscape, and it is not only beneficial to large corporations; middle market companies...
Microsoft’s Deadline – Migrating from Microsoft D365 Modern POS to Store Commerce by October 2023!
We are roughly halfway through Q1 2023, and as such the Dynamics 365 Commerce platform continues to evolve at a rapid...
Leveraging Dynamics 365 for Oil Commodity Pricing and Costs
Many energy and manufacturing clients source and consume commodities to manufacture their end products – tracking average daily costs in...
Person-Centered Systems: Part 3
So what have we learned? First, in an increasingly decentralized world, where remote work has become more prevalent, it is...
A Microsoft Packed Toolbox for Grants Organizations
If you have been following my series, “A Microsoft Packed Toolbox for Fundraising Organizations,” found here, you may have anticipated...
Blast Off: Space Products Company Launches their ERP of the future with D365 and RSM
This Photo by Unknown Author is licensed under CC BY RSM, a Microsoft Cloud Solutions Partner and leader in providing...
NRF – Retail’s Big Show – RSM Digital Collateral
RSM is excited to be a sponsor at NRF’s Big Show January 14-17, 2023. Visit our NRF event page As...
Microsoft Announces Intune Premium Suite
At this year’s Microsoft Ignite 2022 conference, the tech giant announced that a new, premium version of their Microsoft Intune...
Network Detective Pro and Cloudockit – For Better Understanding and Protecting Your Cloud Environment
As companies move further and further into the world of online work environments, one of the most dynamic solutions to...
Azure Active Directory and Microsoft Endpoint Manager
This article details the Azure Active Directory (Azure AD) and Microsoft Endpoint Manager (MEM) services. RSM recommends Azure AD and...
Profitability and Contract Performance
Operating in the Life Science industry can bring a variety of challenges around the visibility and management of chargebacks, rebates,...
Contract Management: What it means, What RSM Offers
RSM solves the complex life science revenue management process by handling contract management, chargeback adjudication, rebate, and fee processing while...
Product Configurator Part 2 – BOMs and Routes
Introduction This article is part two of a blog series (you can find part one here) covering the product configurator...
Technology in Manufacturing, Augmented Reality
Introduction The performance of manufacturing is essential to a company’s supply chain. Some of the issues manufacturers face today are...
Power BI November 2022 Update
The Power BI November update was recently released, with many new features and visuals being released. Continue reading below to...
RSM Can Sell GCC-High
RSM provides end-to-end, industry-specific Microsoft solutions for thousands of our clients across the world. We are an award-winning Microsoft Gold...
Is Dynamics GP Going Away?
There has been a lot of confusion about the roadmap for Microsoft Dynamics GP. Several years ago Microsoft shifted Dynamics...
Microsoft Dynamics GP with Nonprofits
Microsoft Dynamics GP allows your nonprofit organization to manage more than just financial statements. With integrated financial management, project accounting,...
Power BI October 2022 Update
The Power BI October update was recently released, and it includes many innovative features. Some of the most interesting highlights...
Nonprofit – Benefits of Human Resources Outsourcing for Nonprofits
HRO: Helping Nonprofits Focus on Mission, rather than Administration Nonprofits often have limited financial and people resources, which can exacerbate...
A Microsoft Packed Toolbox for Fundraising Organizations
A Microsoft Packed Toolbox for Fundraising Organizations “A Microsoft Packed Toolbox for Fundraising Organizations” – Part 4 Microsoft Power Apps...
Review of Revenue Contract Management Cycle as it Relates to ERP
RSM is a leading provider of Revenue Contract Management services and software in the Life Science industry. With years of...
Tillamook – RSM Microsoft Client Case Study
Tillamook County Creamery Association is a farmer-owned cooperative based in Tillamook, Ore. Founded in 1909, Tillamook is owned by almost...
Webinar Recap: Managing Transportation Costs with D365 Finance & Supply Chain and RSM’s ProShip Shipping Service Integration
How can a company manage inbound/outbound transportation costs more efficiently? Join RSM to understand what platforms they recommend using to...
TechnoMile – Elevate Conference
We proudly announce that RSM US LLP is the Platinum Sponsor of this year’s inaugural Elevate conference with our partner...
Power Automate – Automatically Move a Note Attachment to SharePoint
Use Case: A user needs to submit a document on the portal by attaching a file to a CRM record....
Webinar Recap: How To Begin the ESG Journey Using Microsoft’s Sustainability Cloud
What is ESG and why is it important? Watch this webinar to understand what ESG is and what it will...
Respiratory Diseases
Respiratory diseases are leading causes of death and disability in the world. About 65 million people suffer from chronic obstructive...
Power BI September 2022 Update
The Power BI September update was recently released, and it’s packed with powerful new features. The top highlights include hierarchal...
Actionable Fundraising & Engagement Insights
Non-profits keeping up with the increased need for analytics to address member engagement, member retention, and more… Using data effectively...
Webinar Recap: D365 Finance & Supply Chain – Landed Cost Module and RSM’s Trade Profiler
Watch as we discuss how the Landed Cost module in Dynamics 365 Finance & Supply Chain can be used to...
Important Update to The Buzz on Dynamics GP Email Functionality & TLS!
This post has been revised as of 9/23/22 to provide the most current information. In January of 2022 Microsoft announced effective...
The Buzz on Dynamics GP Email Functionality & TLS
Update: for the most recent details on this topic please view this post, “Important Update to the Buzz on Dynamics...
Pre-year end close tips and tricks for Dynamics GP
Is it too early to start thinking about year end? Absolutely not. For those of you that have survived the...
Permission Set Changes – How To Avoid Errors After Upgrades
Dynamics 365 Business Central comes with many predefined permission sets, and they are classified as SYSTEM permission sets. You may...
RSM understands Quality Management challenges in the Food and Beverage (F&B) Industry – Part #1
Have you ever found yourself evaluating the nutrition or ingredient information on a product’s label while grocery shopping? Whether this...
Landed Cost Part 1
This article is the first in a series that will seek to educate readers to make the best decisions for...
Excel Power Query and Power Pivot with Dynamics 365 Finance and Supply Chain
Businesses and users will have requirements to combine various data sets for ad-hoc reporting needs. These data sets could include...
Webinar Preview – Managing Transportation Costs with D365 Finance & Supply Chain and RSM’s ProShip Shipping Service Integration
On August 30th at Noon CST members from RSM will present how companies can manage inbound/outbound transportation costs more efficiently...
Field Service: Refrigerant Tracking
Organizations with employees who use refrigerant are required by Environmental Protection Agency (EPA) regulations, under Section 608 of the Clean...
Rapid Verification Model – Industrials
RSM’s rapid verification model (RVM) is a model and philosophy which allows RSM to deliver consistent industry solutions in a...
Webinar: Understanding Asset Leasing in Microsoft D365 Finance & Supply Chain and the Impact of ASC 842
This webinar discusses upcoming lease accounting standards and RSM’s approach to minimizing the compliance challenges along this new road map....
Webinar Preview – How to Begin the ESG Journey Using Microsoft Sustainability Cloud
On July 26th at Noon CST, we will be presenting: How to Begin the ESG Journey Using Microsoft Sustainability Cloud....
User Email Policies in Dynamics 365 Business Central
In the twentieth version of Business Central, the new email setup functionality that was once optional is now the required...
Webinar: Prevedere – Advanced Predictive Planning for Food & Beverage
Planning and forecasting your business future solely on historical data has shown to be a challenge and ineffective in today’s...
Security Filters in Dynamics 365 Business Central
There may be scenarios when you want certain users or groups of users to access specific data in a given...
Evolution of Maintenance – Predictive and Prescriptive Maintenance
Predictive and Prescriptive Maintenance A preventative maintenance strategy is the most commonly used strategy in the food and beverage industry....
Join RSM at Community Summit North America this Fall
Dynamics Communities Summit : Oct 10-13, 2022 We would like to invite you to join RSM at this year’s Community...
Tech Tip: Verify Mekorma Product Keys at Renewal
RSM clients experiencing issues with Mekorma should verify that the updated product keys are applied after renewal anniversary and before...
Changes to Office 365 that will impact Dynamics GP email and workflow functionality
Recently Microsoft announced security changes to Office 365 and Exchange Online. Effective October 1, 2022, Basic Authentication protocols will be...
A Microsoft Packed Toolbox for Fundraising Organizations
Part 3: A Microsoft Packed Toolbox for Fundraising Organizations – Power BI Previous blogs in this series Part 1: Dynamics...
US Government Space Contractors Recognize Rapid Results and Expanded Capabilities with D365 Finance & Supply Chain
Space Contracting is an area of the market experiencing rapid investment and growth. These companies encounter unique requirements related to...
Evolution of Maintenance – Reactive & Preventative Maintenance
Introduction The Food and Beverage industry is challenged with producing safe, high-quality products at the lowest cost while following strict...
Foodborne Diseases
What is a foodborne disease? Foodborne diseases are the result of bacteria, viruses, prions, or chemicals entering the body through...
What to Expect When Moving Ground to Cloud – GP/NAV to D365 Business Central
Is it time for you to move to the cloud? In this webcast, we talk through key decision points and...
Data Driven Production Scheduling
Data driven production scheduling In many manufacturing enterprises, effective utilization of installed capacity is of paramount importance. One of the...
Microsoft Innovation Summit (June 14th)
Event overview As a Microsoft user, you need to stay current with the latest the product has to offer. RSM...
What is Engineering Change Management?
In today’s manufacturing environment, products need to be managed for improvements and issue resolution in an efficient and effective process....
Webinar: Cloud-based ERP – Take IT modernization to the next level
Thu, May 12, 2022 – 1 p.m. EDT | Noon CDT Register Here Event overview IT modernization can provide remarkable...
NFP Industry Event Highlights and Takeaways
As a subject matter expert in the not-for-profit (NFP) industry, attending industry specific events is critical. It gives the RSM...
Sustainability and the Mid-Market Company
For years sustainability has been seen as something that is a personal choice. If an individual is worried about the...
Volunteering with Fundraising and Engagement
A common challenge associations face is not having one common source of truth for all their incoming data. For instance,...
Fundraising: Seize the (Awkward) Moment with Five Simple Steps
Nonprofit organizations are driven to success largely by two factors: individual passion and generous donations. Interestingly, although these two vital elements...
Sales Lead Time
Delivery date control/order promising Order promising is functionality within D365 that saves time by calculating the ship and receipt dates...
Industrials: Warehouse Comparison Webcast
Do you struggle with warehouse efficiencies? Do you struggle with pick, pack and ship processes, barcoding or inventory management? The recorded webcast...
Upgrading to Classic Workspaces in Power BI
Workspaces are areas within Power BI where you can collaborate with colleagues and clients to create a collection of dashboards,...
The Benefits of a Single Platform Solution
Epidemiologists at state and county health departments face several challenges as they embrace cloud applications to conduct disease management. Migrating...
Learn how to Embed with Power BI Embedded
Power BI embedded has been created by Microsoft for Independent Software Vendors (ISVs) who want to embed visuals into their...
Listing Records Related Through an N:N Relationship in Power Automate
N:N relationships can be a great way to identify related records, however, they don’t provide us much value in the...
Microsoft Extended Reality – Remote Assist and Guides
What is Extended Reality (XR)? Extended reality refers to all real and virtual combined environments and human-machine interactions generated by...
Ignoring Null Fields When Mapping Field Values in Power Automate
Automating standardized record creation can save users a great amount of time. Traditionally this is easier using legacy workflows, so...
The Augmented Revolution with Microsoft HoloLens
Take a moment to picture your typical day, from personal life to work, and compare it to how much it...
Staffing firms thrive amid wage inflation and labor shortages
Staffing firms continue to adapt to challenges caused by the pandemic, becoming more agile and tapping into new revenue streams...
Environmental services and the $1.2 trillion infrastructure package
President Joe Biden on Nov. 15 signed a $1.2 trillion infrastructure package—The Infrastructure Investment and Jobs Act—that provides historic funding...
Respiratory Diseases
Respiratory diseases are leading causes of death and disability in the world. About 65 million people suffer from chronic obstructive...
Determine If Records Were Returned From A List Rows Step in Power Automate
Querying for the existence of records is a common requirement. If you are familiar with the ‘list rows’ step, you...
A Microsoft Packed Toolbox for Fundraising Organizations
Part 2: Dynamics Marketing In part one of this blog series an overview was provided of RSM’s engagement with a...
Harvest scheduling: Unique challenges for the produce industry
Today, an effective supply chain has never been more important. Growing transportation costs, evolving weather patterns, and worker shortages can...
Tips on How to Integrate your Event Management Solution with your D365 Accounting System
Not-For-Profit organizations often face challenges retaining and engaging donors in a way that provides the capital necessary to successfully execute...
Harnessing Digital Strategies to Break Down Nonprofit Silos
Modern nonprofits understand that cross-program initiatives are key to promote fundraising efforts, rally volunteers, and reach previously untouchable donor segments....
Leveraging Technology and the Influencer Effect for Nonprofit Advancement
Nonprofit organizations play a pivotal role in the development of stronger, safer communities by providing crucial services that fortify socioeconomic...
How Dynamics 365 Commerce is changing how we shop for our favorite items
After a year of unprecedented disruptions to store operations, a store’s role in merchant strategy is changing and being reinterpreted....
The 3 most asked questions about Dynamics 365 e-Commerce
As the digital retail landscape evolves, new challenges and opportunities are emerging. Microsoft Dynamics 365 e-Commerce is a powerful application...
IT modernization through ERP innovation
IT modernization doesn’t have to mean replacing all of your technology. Modernizing core applications such as ERP can lead to...
User Permissions in Microsoft Business Central
Microsoft Dynamics 365 Business Central has tremendous flexibility in how you can set up permissions. The application provides many pre-defined...
Microsoft releases new Dynamics GP Modern Lifecycle version for year end close
Year-end brings with it many different events… with luck these events will include holidays, family and friends, and fresh starts. ...
Use Different Document Layouts for Customers and Vendors
Did you know that in Business Central you can create custom report layouts and assign them to either your customers...
Capital One Integrated Payables
We have had several requests to assist clients with generating an ACH file out of Microsoft Dynamics GP in the...
Bank Reconciliation Page vs Bank Rec. Worksheet in Business Central
I’ve been hearing that there is some confusion around the bank reconciliation process in Microsoft Dynamics 365 Business Central. It...
Expand your Business Central Account Schedules with the use of Analysis Views
Are you only using the global dimensions in your Business Central Account Schedules? Do you want to expand the Account...
Understanding headless commerce
How Dynamics 365 Commerce can support effective headless commerce Customer buying patterns can change rapidly, and that has become even...
How to create intercompany transactions in Business Central
How do intercompany transactions work in Business Central? I decided to write this blog, as several people have asked how...
Make Reconciling Credit Card Statements and Sweep Accounts easy in Business Central
Make reconciling credit card statements or sweep accounts easy with Payment Reconciliation Journals in Business Central You can use the...
Transform Microsoft Dynamics 365 Finance with Kyriba Payments
Tuesday, October 19th 12pm ET / 9 am PT 1.2 CTP Credits Blossoming companies using Microsoft Dynamics 365 are running...
Exchange Rate Service
The following is a walkthrough of how currency exchange rate updates can be automated in Business Central. FloatRates is a...
Creating General Journal Reversals and Copies in Business Central
Many times, I have been asked about creating reversal general journal entries in Business Central. A lot of people think...
How do you know all journal lines have been posted?
In Microsoft Dynamics 365 Business Central, you create journals for entries such as general journals, item journals, fixed asset journals,...
How to Find All Your Dimension Values on General Ledger Entries
Looking for All Dimension Values on General Ledger Entries Are you using more than just the two Global Dimensions in...
Are You Still Processing Computer Checks from Dynamics 365 Business Central Rather than EFT Payments?
Do you find it difficult to get payments out to your vendors? Many companies have been finding it difficult to...
D365 Reconciliation – Inventory Value (GL and SL on a same page)
While you are waiting to enable the new feature [Inventory Value Report Storage], this blog quickly covers the setup for...
Microsoft’s new intelligent omnichannel solution is here to transform your omnichannel experience
Microsoft recently announced the general availability of their latest cloud-based solution for Dynamics 365 that has the goal of making...
What to expect in Dynamics 365 Business Central’s 2021 Release Wave 2
Yes, it is that time of year again. The next release will be out soon. I am so looking forward...
Are the numbers real? D365 Financial Reporter out of balance trick.
Embarrassed by publishing D365 Financial Statements that do not match the Trial Balance? Do not fear, this simple trick will...
Yeah, say Ledger again. General Ledger > Setup Ledger > Ledger
At a high level, a new D365 company needs to tie certain information together for the company to process any...
Don’t wait to start planning for year end!
Year end will be here before we know it. It is not too early to start planning, and RSM can...
Dynamics Community Summit returns!
RSM is excited that the Dynamics Community Summit (formerly called Dynamics UG Summit) is returning this Fall. This year Dynamics...
Data Management EXPORT, Validate your D365 Chart of Accounts
Microsoft Office Export to Excel usually only shows a few of the fields, but you want to validate all of...
Automated Accounting Part 12, Bank to Bank Transfer Journals
D365 is to post bank transfers in a single journal without using a clearing account if you attempt to post...
Automated Accounting Part 11, Yes, you can actually Post a PO Receipt for Procurement Categories
PO Receipts appears to work just fine when receiving inventory, just doesn’t appear to post anything in General Ledger for...
Automated Accounting Part 10, Foreign Currency Translation & Reval in a Consolidation Company
In a previous blog, we talked about posting foreign currency transactions. Today we are looking at a different angle. We...
Easy Accurate D365 Transactions via Pivot Tables instead of “T” Accounts
This blog provides an accurate and easier alternative to manually preparing “T” accounts from your D365 Vouchers. “T” accounts are...
Automated Accounting Part 9, Foreign Currency Transactions
Our goal today is to post transactions in a foreign currency and automatically record the exchange rate on a transaction....
Payment Reconciliation Journals in Business Central
Did you know you could use the Payment Reconciliation Journals to perform tasks beyond just a simple import of a...
RSM announces the new quarterly Dynamics Innovation Summit
RSM is excited to announce our inaugural Microsoft Dynamics Innovation Summit, which will kick off at 1:00pm Eastern on Tuesday,...
Hot Off the Press, Microsoft D365 2021 release wave 1 plan
Microsoft periodically delivers automatic Dynamics 365 Updates. This keeps your ERP system up to date with the latest and greatest...
Automated Accounting Part 8, Interunit-debit & Interunit-credit (… Balance Sheets by BU)
Our business scenario today is automating balancing of a Financial Dimension: Business Unit. We have decided to proceed using a...
Automated Accounting Part 7, Fixed Asset Proceeds on Cash Flow Statement
Today we will look at the Sale of Fixed Assets and how to separate the disposal on the trial balance....
Automated Accounting Part 6, Entangled Customers and Vendors
Now, why would we want to do that? This is an introductory setup for processing D365 Intercompany Purchase and Sales...
What’s new with the Sales Accelerator
The Sales Accelerator is part of Dynamics 365 Sales and to get access to it you’ll need to have a...
Automated Accounting Part 5, Intercompany Customer Payments
Today we will expand on the last post in the series by adding functionality for Recording Cash Receipts in one...
Check order status with Power Virtual Agent and Power Automate
I get a lot of requests where my prospects want Power Virtual Agent to be able to answer questions about...
What is a work order?
A work order is a request for a technician to be scheduled to complete a task or a job. The...
Don’t be afraid of Father Time. D365 Year End Close.
The short and sweet Year-End Close creates beginning balances for the new year’s Trial Balance. There is no need to...
Updated Dynamics GP Roadmap
On July 8, 2021 Microsoft released the below updated roadmap for Dynamics GP. We are excited to see Microsoft’s commitment...
Why you should consider adding multiple pickup methods for customers shopping at your retail establishment
Retail is ever-changing and evolving, becoming more manageable and more frustrating at the same time. In 2020, when the Covid-19...
Part 1: Sale of Service Agreements
Industrial sector companies often produce and sell products that need servicing over time. These services could include routine inspections and...
Automated Accounting Part 4, Intercompany Ledger Journals
Today will focus on automating Intercompany Ledger Journals. We want D365 to automatically fill in the related Intercompany Receivable and...
Automated Accounting Part 3 – Inventory Posting Profiles, Production Orders
Today we will be bridging the gap between the Purchase and Sales Orders and dive into the Inventory Posting Profiles...
New Master Planning Optimization Add-in for D365 Supply Chain Management
We all know that Master Planning is extremely helpful in facilitating companies’ important information such as raw material availability, capacities...
Microsoft to Launch New Cloud Promotion for Legacy Customers
On September 1, 2021, Microsoft will launch the Bridge to the Cloud promotion through the Cloud Solution Provider (CSP) program....
Working Remotely with Microsoft Dynamics GP
Covid restrictions may be starting to lift around the country, however, according to a recent survey only about 1 in...
Microsoft Throttling in D365 Finance and Supply Chain
Microsoft is enabling throttling on oData and custom web services to D365 F&S, which will require investigation by all D365...
Automated Accounting Part 2 – Inventory Posting Profiles, Sales Orders
Today we will be reviewing automation of accounting for Sales Orders. We want D365 to automatically code the following journals:...
Automated Accounting Part 1 – Inventory Posting Profiles, Purchase Orders
So, what are posting profiles? They are the Dynamics 365 configuration of automatic transaction journal entries. These setups are the...
Offline Warehousing with Dynamics 365 Supply Chain Management
Many organizations need to run mission-critical processes around the clock without interruption. Cloud and Edge scale units enable manufacturing and...
Scribe Online Adapter convert to Azure AD – Client Credentials
Prerequisites D365 online Scribe Insight 7.9.5 or newer Scribe Adapter for Microsoft Dynamics CRM 562 HF 14 Azure AD App...
Your super user is leaving, now what?
There is a reason organizations ask for two weeks’ notice. When a key resource decides to leave an organization, a...
Dynamics GP – Payables Trial Balance Reports Missing Vendor Invoices after GP18 Update”
Several of our clients noticed some vendor invoices not yet paid had dropped off the aging reports after updating to...
Microsoft Dynamics GP – Error on Payroll Tax Filing Status
When running the Payroll Calculate Checks process in Dynamics GP, you receive an error: “The tax filing status record for...
Microsoft Dynamics GP Permission Errors Running Reports After Upgrading to GP 2018 & GP 2016
You’ve just recently upgraded Dynamics GP, and when running a report, you receive the error: “Not privileged to run this...
Use Different Document Layouts for Customers and Vendors in D365 Business Central
Did you know that in Business Central you can create custom report layouts and assign them to either your customers...
Management Reporter – DataMart Rebuild & Reconfiguring Change Tracking
If you’ve discovered missing or bad data on your Management Reporter reports or have some other reason that you need...
Microsoft Dynamics GP – Error “Asset ID is required.”
The user attempted to delete a Fixed Asset in GP and received an error message that the “Asset ID is...
More Information on the Banking Updates to Business Central in the 2021 Wave 1 Release
As I mentioned in my last blog about Business Central, there are some exciting updates for bank reconciliation in the...
Microsoft Dynamics GP – Error Opening Customer/Vendor Consolidations Window
You’re receiving the following error when trying to open the Customer/Vendor Consolidations window, “Your previous transaction level posting has not...
Connection Options for getting Dynamics 365 Sales Data into Power BI
Microsoft Dynamics 365 Sales is a model-driven app that enables users to build strong relationships with customers, discover insights to...
Setup and configuration for Engineering change management functionality – Part 1
How many times have you had users in the system who make unauthorized changes to a released product that caused...
What’s planned for Business Central in the 2021 Wave 1 Release?
I am so excited for the next wave release. I think you will agree that these are fantastic updates to...
Dynamics GP Payroll – New Federal Filing Status Options
In 2020 Microsoft rolled out some new Federal Filing Statuses for Dynamics GP Payroll. The 5 new filing statuses that...
How Do I Set a Lookup in the CDS/Dataverse Connector? You Don’t!
Last year, Microsoft released a new Common Data Service Connector aptly suffixed with ‘(Current Environment)’. Though the connector gave us...
Master Planning Item Coverage – Part III
Previously, we discussed the coverage groups in Master Planning and went through the other tab of the form. In this...
Previewing Azure Purview
What is Purview? We are going to be talking about Azure Purview in this post. No, that is not a...
Dynamics NAV/Dynamics 365 Business Central Remove Access to General Ledger Entries with standard Permission Sets
“…But they shouldn’t be able to see General Ledger details.” If you’ve implemented Dynamics NAV/D365 Business Central you’ve heard that...
Dynamics 365 CE Bulk Delete Duplicate Records with Power Automate
Duplicate Detection rules in Dynamics 365 Customer Engagement (CE) are great for preventing duplicates, but aren’t helpful once you already...
Security and Controls for Dynamics GP
Fastpath and RSM Do you question if your GP environment is actually secure? Do you wonder if users have unauthorized...
RSM & Emburse Partnership Announcement
We are excited to announce that we are now partnered with Emburse, the market leader for expense management and accounts...
Getting to know our MVPs – Dian Taylor
Becoming a Microsoft MVP takes a lot of time and discipline with a dedication towards supporting the business applications community...
Getting to know our MVPs – Seth Bacon
Seth Bacon had a busy year in 2020 with one of his many accomplishments being named a Microsoft MVP for...
Master Planning Item Coverage in Dynamics 365 Supply Chain Management – Part II
Last month we discussed the coverage groups in Master planning and went through its General tab. In this article, we...
Master Planning Item Coverage in Dynamics 365 Supply Chain Management – Part I
Master planning in Dynamics 365 Supply Chain Management can be confusing for those who are learning to use it for...
Top 5 Features of Microsoft D365 Commerce – e-commerce and One Functionality Gap
Since before Microsoft’s e-commerce platform became generally available RSM’s team has been leading the way in developing with Ste Michelle...
Azure Express Route Considerations
Middle market organizations are deploying Azure Express Route to provide reliable, low latency connections between their primary office(s) – where...
Time to Prepare for Regulatory Reporting to the IRS
It is that time of year again where we start thinking about preparing for our year end closes and generating...
Take your fundraising beyond Giving Tuesday
While we have just finished up with Giving Tuesday, it is just a reminder of how much fundraising impacts your...
Are You Ready to Close Your Fiscal Year?
Many companies will have a fiscal year that closes on December 31st and will need to process their year-end close activities. ...
Dynamics 365 for Operations: The numerous uses for project contracts is staggering
Blog Series Part 5 – Contract Progress Billing Rule As you may recall, in Part 3 of this series I...
What’s New in Dynamics GP? October 2020 Release Features
With the most current release of Microsoft Dynamics GP that came out last month, many new and exciting features and...
Grow Customer Relationships at Scale with ERP data and Customer Insights
Use your ERP for customer discussions Omni-channel retailers capture customer data across transactions and online ad and web engagement. Using...
Power Automate CDS Option Sets: Where are my labels?
Microsoft has positioned the CDS current environment connector as the one to use and that connector has given us a...
Planning Optimization in Dynamics 365 Supply Chain Management
For those of you involved in running Master planning in Dynamics 365 Supply Chain Management, you know the drill: schedule...
Power Automate Date Filtering on Today’s Date
Using Power Automate I often need to filter records based on date to find only those matching a certain date....
Microsoft Dynamics Fundraising and Engagement – Part 2
This is the second blog in a series devoted to Microsoft Dynamics Fundraising and Engagement. The first blog introducing this...
New IRS form 1099-NEC: What it Means for Dynamics GP
The IRS has released a new form 1099-NEC (non-employee compensation) which replaces using Box 7 of the 1099-MISC form from...
Microsoft Dynamics Fundraising and Engagement is released!
Microsoft recently included Fundraising and Engagement as part of its Dynamics 365 offering for the Not For Profit community. This...
The Miami Heat are using Microsoft technology to change the customer experience
As the Miami Heat march through the playoffs, their fans hang on every shot, dunk, and block. Microsoft technology has...
Power Automate Flows: Adding Properties to Arrays
Recently, a client requested something in their Business Central integration: Show us the company for each record you are integrating....
How to embed PowerApps into Dynamics 365 Dashboards
Dynamics 365 is already a robust suite, but what if you could get access to your data faster and in...
Dynamics GP Technical Support Alert, Word Template and eOne SmartConnect Errors
Many of our clients have recently reported receiving errors in Dynamics GP & eOne’s SmartConnect related to a recent Microsoft...
RSM’s National Dynamics GP Support Moves to World-Class Service Now Platform
Are you experiencing delays getting support from your Dynamics GP solution partner? If so, wait no longer. RSM’s National Dynamics...
Webinar – Connect your supply chain and deliver amazing customer experiences
Optimize operations and engage customers with Microsoft Dynamics 365 October 7, 2020 2:00 PM Eastern Time (11:00 AM Pacific Time)...
Common Data Service (Current Environment): Now Outside of Solutions!
Have you been working hard on your Power Automate Flows for CDS/Dynamics 365 Sales outside a solution only to find...
Add Dynamic Hyperlinks in Emails Sent by Microsoft Power Automate
Microsoft Power Automate is a powerful tool with many capabilities to help automate your business processes. By using Microsoft Power...
Dynamics Users: Migrate to the Cloud for Free
Has the sudden switch to full-time remote work had an impact on you and your organization? Well, Microsoft has now...
Extend the Life of your Dynamics GP Solution
Two key reasons a company usually decides to change their accounting system are 1) for better financial reporting and 2)...
Using the new Views functionality in Dynamics 365 Finance and Supply Chain Management
Recently, Microsoft introduced additional personalization functionality in Dynamics 365 Finance and Supply Chain Management that is a total game-changer for...
Dynamics 365 for Operations: The numerous uses for project contracts is staggering
Blog Series Part 4- Milestone Contract Billing As you may recall, my previous blog, Part 3: Project Contracts, showed you...
Empowering Web Authors: Dynamics 365 Commerce
With the launch of Microsoft’s digital commerce solution earlier this year, the options for hosting e-commerce stores have expanded. An...
Making the Case for Better B2B E-Payment Processing
New fintech trends are constantly emerging. This can make it difficult to determine which ones are necessary and which are...
Sales and Purchase Agreements in Dynamics 365
First of all, let’s not confuse this topic with trade agreements – which is a very common form that many...
Dynamics GP – Stay or Leave?
With the recent increase of attention on the Microsoft Dynamics 365 lineup of cloud applications, my clients often ask me...
Customer Rebates in Microsoft Dynamics 365
Any company that sells products or services to another company usually will offer some kind of incentives at one point...
Dynamics 365 for Operations: The numerous uses for project contracts is staggering
Billing Rules When using project contracts, you have the capability to set up billing rules on the contract. Billing rules...
How to use Parse JSON on SQL Stored Procedure results in Microsoft Power Automate
Microsoft Power Automate can parse the results of a SQL Stored Procedure from an On-Premise SQL Gateway connection, but it...
Project Service Mobile Time Entry Blocked
A client using Dynamics Project Service Automation (PSA) recently highlighted a Time Entry issue. Users on the mobile version of...
Before You Build: Business Central & Power Automate Flows
Microsoft Flow (now under the Microsoft Power Automate umbrella) is a powerful workflow tool that gives you the ability to...
Person-Centered Systems: Part 2, Multi-channel Communications
In last week’s blog we discussed the idea of using a Person-Centered approach to designing your CRM system and the...
Dynamics 365 for Operations: The numerous uses for project contracts is staggering
Blog Series Part 2 – Creating Project Contracts When creating a project in D365 F&O, the system requires that a...
Microsoft Field Service Schedule Board Report
A frequent request by clients is to provide schedule board details when you go to a daily or weekly view...
Dynamics 365 for Operations: The numerous uses for Project Contracts is staggering
Blog Series Part 1 – Building foundational knowledge I started with RSM about 3 months ago and found that there...
Field Service Scheduling – The Road from Manual to Automated Scheduling
The purpose of this blog is to explain the concepts of Microsoft Dynamics 365 Field Service Scheduling and to provide...
Learning the Microsoft Dynamics GP Table Structure
Whether you are the IT person, a GP power user, or both and tasked with extracting/importing data into or from...
Person-Centered Systems: Part 1
As we continue to acclimate to the new normal of decentralized work, many find themselves running into the same familiar...
Microsoft Teams Live Events Offers Affordable Solution to Nonprofit Organizations
As the COVID-19 pandemic continues, strategies employed by governments to slow the spread of the virus have massive impacts on...
Latest FSLogix release simplifies remote logins for Microsoft VDI admins
Organizations that are equipping remote workers with Virtual Desktop Infrastructure (VDI) are finding that leaps in technology change can roll...
Microsoft Dynamics GP Security Access Processing POP Returns
After years of working with Dynamics GP, I recently encountered one of those unusual security settings that made no sense....
Top 4 Management Reporter Issues
I have been working with Management Reporter (MR) for over 10 years and understand the frustration many of our customers...
Dynamics GP Error – “This Transaction is Being Edited by Another User”
You’re trying to open an unposted transaction in Dynamics GP and receiving an error “This Transaction is being edited by...
When a SmartList returns no data and Dynamics GP does not provide an error message
One of the most common issues reported to the RSM Dynamics GP Help Desk is when a SmartList returns data...
Audio Conferencing in Microsoft Teams
In the current working environment that we are in, we are getting quite a few requests for Microsoft Teams conference...
Dynamics GP Error – “This Document Cannot be Marked for Voiding. It Has Been Either Partially Applied or is on Hold.”
This error is one we see come across our support desk a lot. A user attempts to void a document,...
Updates to M365 Licensing – April 2020
The licensing world at Microsoft is always a challenge for our customers to keep up with, as new products, features...
Dynamics 365 Customer Service: KB Automatic Filtering
I ran into a feature the other day that I thought would be worth writing an article about. This feature...
Dynamics GP Error – “You don’t have security privileges to open this window error message. Contact your system administrator.”
How often does one of your GP users receive a permissions error when trying to access a specific window in...
Dynamics 365 – 2020 Release Wave 1 | Updates
I wrote a total of three articles on the 2020 Release wave 1, which can be found on this blog....
Dynamics GP Login Issue – “This login failed. Attempt to log in again or contact your System Administrator”
Are you having trouble logging into GP? Are you entering your GP User ID and Password and receiving the below...
Dynamics 365 – 2020 Release Wave 1 | Part 3
On January 27 of 2020 the release notes came out for 2020 Release Wave 1 for Dynamics 365 and the...
Dynamics 365 – 2020 Release Wave 1 | Part 2
On January 27 of 2020 the release notes came out for 2020 Release Wave 1 for Dynamics 365 and the...
10 things to consider when relying on Microsoft Teams for the remote worker
Remote working is here to stay (for a while). While most of us are adapting to video calls, pictures of...
Dynamics 365 – 2020 Release Wave 1 | Part 1
On January 27 of 2020 the release notes came out for 2020 Release Wave 1 for Dynamics 365 and the...
New Dynamics 365 Feature – Mass Reversal for Multiple Documents
If you’ve seen the default dashboard for Dynamics 365 since version 10.0.7, you may have seen a new tile called...
Cannot access this report because the dictionary containing it is not loaded in Dynamics GP
Have you ever gone to print a report in Dynamics GP and receive the error ‘Cannot access this report because...
Enhancements to Microsoft Teams to foster further collaboration while working remotely
We’re in unprecedented times during this COVID-19 pandemic and it has forced many businesses to shift to a remote working...
Dynamics GP Correcting 1099 Tax Type
At some point throughout the year, you may discover that a vendor has been set up in GP with the...
Unknown Dictionary Error in Dynamics GP
One of the most common errors we receive on our help desk is the “Unknown Dictionary” error, usually occurring when...
Social Listening with Microsoft Power Platform
Social Listening with Microsoft Power Platform Hi. I’m George Casey, and I’m talking to you from RSM’s Technology Experience Center...
Embracing Technology to Work Remotely with Microsoft Teams
Many companies are now discovering the flexibility of working remotely. For many of us, this has become part of our...
Using Microsoft AI Builder for Object Detection
Using Microsoft AI Builder for Object Detection Hi, I’m George Casey here at the RSM Technology Experience Center in Denver...
Leverage Dynamics Remote Assist with Field Service
Have you ever had a technician working out in the field that was not able to complete the work due...
Building a Microsoft Virtual Agent for Customer Support
Building a Microsoft Virtual Agent for Customer Support Hi, I’m George Casey here at the Technology Experience Center in Denver,...
Microsoft Power BI Key Influencers for Housing Data
Microsoft Power BI Key Influencers for Housing Data Hi, I’m George Casey and I’m at the RSM Technology Experience Center...
Enrollment to RSAT 101
During my initial experience with the Regression Suite Automation Tool (RSAT) in training, I felt overwhelmed and confused. Coming from...
Facial Recognition Sign In with Microsoft Power Apps
Facial recognition sign in with Power Apps Hi, this George Casey and I’m here in the technology experience center....
Additional Color Coding in Dynamics 365 Field Service Schedule Board using Emoji’s
Have you ever needed additional color-coding functionality in Dynamics 365 for Field Service other than system status and priority color-coding?...
Dynamics 365 Customer Engagement User Security Role Report using XRMToolbox
In Dynamics 365 Customer Engagement (D365 CE) there is an out of box report called “User Summary”. This report can...
Create Late Time Entry View
A Project Service client recently came to me asking for help making sure their team recorded their Time Entries within...
Dynamics Project Service Order Set to Read Only
I recently encountered a simple issue while working in Microsoft Dynamics Project Service to automate the creation of Project Contracts,...
Dynamics 365 Project Service Time Entry Greyed Out
I was configuring Dynamics 365 for Project Service for a client and noticed an issue with time entry. Users could...
Dynamics 365 Project Service Rounding Time Entry Duration
A client recently asked if it was possible to round their user’s time entries to the nearest quarter hour. After...
RSM on Bob Scott’s VAR Stars 2019
RSM has been selected as a member of the Bob Scott’s VAR Stars for 2019, a group of 100 organizations...
Asset Management for Dynamics 365 Supply Chain Management – Setup Areas for Assets
In our continuing series on Asset Management, we will now discuss more of the detailed functionality and setup of assets....
Living the regression suite automation tool life
Written in cooperation with William Sumner. For the past couple of months, we have been working with Latha and the...
Satya Nadella NRF Keynote Video
As a Microsoft partner, RSM and Microsoft work closely together to showcase how Microsoft technologies can positively impact the growth...
Asset management module introduced for supply chain management
The latest release of Microsoft Dynamics Supply Chain Management, available as of October 1, includes a new Asset Management module....
Understanding Private Channels in Microsoft Teams
What is a Private channel? Private channels in Microsoft Teams have long been a top requested feature in Teams user...
Power Virtual Agent & Power Automate
This week I was playing around with Power Virtual Agent and Power Automate. I needed to demo a virtual agent...
Dynamics 365 Field Service – Rejecting a booking
Field Service is a great tool for companies that send out remote workers, but what happens if that remote worker...
Dynamics Field Service, Project Service & Sales
If you have Field Service and/or Project Service installed in your Dynamics 365 instance you might be aware of the...
Adding Components to Unified Interface App(s)
Now that Microsoft put an expiration date on the legacy interface I thought it would be time to write a...
Customize Opportunity Close Dialog Box
After the October 2019 release wave, system administrators now have the ability to customize/configure the Opportunity Close Dialog box without...
Nested Grids in Dynamics 365
I came across this little gem when I was playing around with subgrids in Dynamics 365. We all know we...
Inventory Transfers using the Inventory Dashboard
In this post I’m going to discuss how to use the previously created Inventory Dashboard to perform and inventory transfer,...
What I learned attending Dynamics 365 Saturday in Lawrenceburg, IN
Last August I attended the Dynamics 365 Saturday event in Lawrenceburg, IN. The event was packed with talented subject matter...
Dynamics 365 CE Multiple Entity Rollup Field with Power Automate
Out of the box rollup fields are very useful in Dynamics 365 Customer Engagement, but have limitations such as the...
How to Prevent Infinite Loops in Power Automate Flows for Dynamics 365 CE
A common issue with using Power Automate Flows on Dynamics 365 CE records is inadvertently causing infinite loops. The workflows...
Dynamics 365 CE Synchronize User’s Bookable Resource Time Zone
The Bookable Resource record is scheduled according to the time zone selected on that record within Dynamics 365 CE. This works...
Video – Dynamics 365 Commerce and Connected Store
With the recent announcement of the new Microsoft Dynamics 365 Commerce and Connected Store solutions, we felt it would be...
Microsoft Dynamics 365 Commerce – Ste. Michelle Wine Estates story
Microsoft recently announced a new commerce platform, Microsoft Dynamics 365 Commerce. Built on Microsoft’s retail solution, this new commerce platform...
Transitioning to Unified Interface
Using an existing environment to validate your legacy web client app with the Unified Interface This blog shows you how...
Show in which warehouse work order products are available on the Field Service Mobile App
Overview Field technicians probably want to know where the products they need (to complete a work order) are located so...
Microsoft D365 Finance and Operations New Hire Class of 2019
This summer, RSM is hosting its biggest Microsoft D365 Finance and Operations training class of almost 60 people. Over a...
Making Sense of How to Set Up Product Attributes in Dynamics 365 for Finance and Operations
Overview I do a great deal of training in Dynamics 365 for Finance and Operations and nothing seems to confuse...
Dynamics 365 Field Service Inventory Dashboard
Field technicians that have to go onsite and perform repairs and/or installations, have to keep track of what they have...
Using Real Time Workflows as Security
Problem A while back I had a customer who wanted to prevent certain users to re-open a won opportunity in...
Auto Number Fields for Dynamics Customer Engagement
Dynamics 365 for Customer Engagement auto-creates unique ID’s for certain records types out of the box, for instance orders, cases,...
Introduction to Microsoft Dynamics 365 for Retail
With 89% of customers desiring a unified experience across channels, the pressures on retailers are growing. The need to engage...
Dynamics 365 – 2019 Release Wave 2 | Part 2
On August 2 the release wave 2 features for early access became available. I am super excited to discuss some...
Email account isn’t configured with Dynamics 365 error
Problem Last week I had an issue with the Dynamics 365 for Outlook App. I had connected outlook to my...
Dynamics 365 – 2019 Release Wave 2 | Part 1
On August 2, 2019 the release wave 2 features for Dynamics 365 CE early access became available. I am super...
Dynamics 365 Customer Service: Setup Mailbox for Automatic Case Creation
Overview In this article I am going to explain how we can setup a mailbox in exchange and tie that...
Dynamics 365 Customer Service – Automatic Case Assignment
In this article I am going to explain how we can use workflows to assign cases to a team in...
Harness your data: Dynamics 365 Artificial Intelligence combined with Dynamics CRM empowers strategic action
The hard work is over. You’ve implemented the system; you’ve amassed a hefty set of data. Microsoft Dynamics 365 Artificial...
The Benefit of eLearning
“The only thing worse than training your employees and having them leave is not training them and having them...
Microsoft Dynamics 365 CRM | Who “owns” the Business Applications within the Organization?
Overview Every organization has this discussion at some point in their journey and has to determine its own answer to...
Dynamics 365 App for Outlook shows Dashboard vs Contact/Lead Pane
Problem One of my coworkers reached out to me last week to see if I knew why a dashboard was...
Financial Period Close Configuration – Get the Most Out of Your Financial Period Close Workspaces!
Overview Utilizing the Financial Period Close workspace in Dynamics 365 Finance and Operations requires that you first configure the financial...
The Power of Project Stages
Anybody who has worked with project management and accounting in Dynamics 365 and has set up a project, knows that...
Filtering Dynamics 365 CE Fields in Flow
Overview: Microsoft Flow adds a lot of new functionality for Dynamics 365 CE beyond the capacity of workflows. One exciting...
PowerApps – Saving Digital Signatures to OneDrive
Capturing digital signatures in a Microsoft PowerApp may be a key piece to your clients business, but how do you...
12 Key Components of the PowerApps Visual Designer (D365 CE Example)
Microsoft PowerApps is a product created to help you build your own applications with little code or need for software...
Dynamics 365 and Common Data Services licensing changes
From your monthly phone bill and Netflix subscription to your car insurance and monthly rent, the amount you pay for...
Finding Missing Accounts in Management Reporter
Overview A common complaint at month end is that it’s hard to find what accounts are missing in Management Reporter. ...
Utilize Dynamics 365 for Mobile
If you want to be able to utilize Dynamics 365 for mobile as you might already you, you’ll need to...
Microsoft Dynamics GP – SmartList Displays SOP Returns as Negative Numbers
Recently I have had a few inquiries about how SmartList displays and exports SOP return documents. Have you ever noticed...
Stop, Collaborate, and Listen with Microsoft Teams
Microsoft Teams brings together communication threads, chat, video meetings, file storage, and application integration. Like many Microsoft products, it is...
RSM recognized as innovation award finalist by United Fresh
RSM’s CLEARthru was recently announced as a finalist in the Best New Food Safety Solution category for United Fresh Produce...
Microsoft Dynamics GP: The Disk is Full Error
You have just logged in to Dynamics GP, and attempt to open one of the menu options and receive an...
Which reporting tool do I use in Microsoft Dynamics GP? (Continued)
Report Writer and SmartList In my last post I provided some basic conditions to consider in determining which reporting tool...
Dynamics 365 webcast series: Leveraging applications in Microsoft Dynamics 365
Having trouble managing multiple users and teams in Microsoft Dynamics 365? Do your users feel like there are too many...
Using Search in the Microsoft Cloud
Moving your enterprise content to the cloud allows you to capitalize on an underused (or underappreciated) tool of Office 365:...
Why Chief Operating Officers are turning to Microsoft Dynamics 365 for Finance and Operations
In this video, you’ll see how Microsoft’s Dynamics 365 for Finance and Operations can play a critical role in...
Dynamics 365: Enhanced Service Level Agreements, a quick setup guide
Overview Service Level Agreements (SLAs) are typically used on Cases to track different things whether it’s a Customer Service response...
Integration Manager and Default Distribution Accounts
Overview Users new to Integration Manager (or just rusty) often contact the RSM Dynamics GP National Help Desk with questions...
Trouble Getting SafePay to Read the Account Number in Dynamics GP
Have you ever had issues with Dynamics GP’s Safepay reading your bank account number? One of the most common issues...
Improving the customer experience on the Help Desk Performance Management: Part I – Service Level Agreements
Measuring the performance of your firm’s help desk is an integral part of understanding your client’s needs. In fact, in...
Microsoft Dynamics 365 April release
The April 2019 upgrade for Microsoft Dynamics 365 (D365) has a multitude of new and improved features. One of the...
Dynamics GP – 7 Things You Should Know About the Reports Dictionary
After many years of consulting and supporting Microsoft Dynamics GP, many customers still rely heavily on their Dynamics GP modified...
GeoCoding records in Woodford for the Field Service Mobile app (Built on Resco)
There is a powerful tool in Woodford called GeoCoder. This is an easy way to easily populate the Latitude and...
Mapping your warehouse and product inventory data for the Field Service Mobile App.
Overview The Field Service Mobile and Resco CRM Mobile apps are very powerful and have a lot of great functionality...
Management Reporter: Reports are not updating with the correct amounts, or at all
You are running your financial reports in Management Reporter Report Designer but the reports are not updating with the amounts...
Management Reporter: Report Queue stuck in Dynamics 365
Your customer calls you and lets you know that they are running reports for month end in Management Reporter Report...
Benefits of Customer Service Form for Non-Retail Dynamics 365 for Finance and Operations Users
Overview I’m often asked about the easiest way to find information about customers in Microsoft Dynamics 365 for Finance and...
Rework Batch Orders in Microsoft Dynamics 365 for Finance and Operations
This article will discuss reworking a batch order in Microsoft Dynamics 365 for Finance and Operations. Before we get started,...
Pre-cut melons still on the shelves or in your fridge, but how do you know if it was part of a recall?
Overview: This time it’s a Salmonella outbreak linked to 93 people so far.1 Caito Foods recently recalled pre-cut watermelon, honeydew...
Understanding Workspaces in Microsoft Dynamics 365 for Finance and Operations
There are several navigation options you can use in Dynamics 365 for Finance and Operations to arrive at the same...
Microsoft Flow: Copy Email Attachment to OneDrive for Business and Approve Copy to SharePoint
Overview Microsoft Flow enables the ability to automate tasks across a multitude of business software’s. This is possible using connectors...
Microsoft Dynamics GP: How to Eliminate Multiple W2 Forms When There Are More Than Two Local Taxes Withheld
Now that W2 season is in the rearview mirror, it is a good time to reflect on the challenges we...
SmartConnect Error Fixes for Dynamics GP 2018
Overview: Recently, while importing data into Dynamics GP 2018, using SmartConnect, I ran across some error messages. My first instinct...
Ready for the Close-Up: Making the Most of Software Screenshots
Whether it’s for technical support help, user documentation and training, or our own reference, we all take software screenshots occasionally....
Playing Well with Others: Budget Plans and Financial Report Designer in D365FO
Microsoft Dynamics 365 for Finance and Operations (D365FO) has a powerful Budget Planning feature set that allows organizations to build...
Batch Attribute Pricing in Microsoft Dynamics 365 for Finance and Operations
Have you ever gone to a specific grocery store to buy fruit and vegetables because you knew their quality was...
Dynamics GP Field Service work order won’t close due to “You may not complete due to a back order or in transit document” message
While working in the Dynamics GP Service Call Management module, the user received the error message, “You may not complete...
Creating direct ship delivery (DSD) POs in D365
Overview There are times when a retailer may need to create direct ship delivery (DSD) purchase orders in mass, such...
5 Tips on How to Succeed with Your ERP Implementation
Implementing a sophisticated ERP system for the first time is a lot of work. It can also be complex for...
Using Retail Allocations in D365
Overview Allocations and pre-allocations are common business processes in the retail industry for moving product currently in the distribution center...
Duplicate SQL job “Remove Posted PJOURNALs” and the havoc it can unleash
Dynamics GP has a very important SQL job that cleans up records in a table called PJOURNAL. Without this job,...
Dynamics 365 – Where did my apps go?
One of the best features that Microsoft has released in the last couple of years is the ability to make...
Microsoft D365 for Finance and Operations in Retail
When you start a retail business there are many challenges and it involves many, many decisions; where/how will you sell,...
PowerPoint and Prezi: Presentation Delivery with Unique Styles
Overview Throughout most of my career and in college, most of the presentations I’ve designed, or used to present to...
Handling Trade Allowances in Dynamics 365 for Finance and Operations
Overview In a previous article, we discussed what a Trade Allowance was in Dynamics 365 for Finance and Operations (D365) and...
Dynamics 365 for Retail and the Omnichannel Experience
Overview Retail is an industry that is constantly changing, and retailers must also understand trends in order to keep their...
Part 3: Three compelling reasons to consider Microsoft Dynamics 365 Business Central
If your current ERP is several versions behind and you don’t want to go through the painstaking processes of upgrading...
Retail Catalog Approval Process with Workflow
Overview The retail catalogs in Microsoft Dynamics 365 for Finance and Operations (and Dynamics 365 for Retail) allows you to...
Solving an Excruciatingly Long GL Import
Steve Endow, owner of Precipio Services, has done a fair amount of volume testing of imports to Dynamics GP and...
Part 2: Three compelling reasons to consider Microsoft Dynamics 365 Business Central
Many companies quickly grow out of their business systems. They often have siloed systems, duplicate data, manual processes, insufficient reporting...
Tips for Effective Virtual Software Demonstrations
Have you been given the task of presenting your company website or specific software to a client or vendor? Is...
The Basics of Trade Allowances in Dynamics 365
FOR DYNAMICS 365 FOR FINANCE AND OPERATIONS Overview: The managing of trade allowances in Dynamics 365 for Finance and Operations...
Part 1: Three Compelling Reasons to Consider Microsoft Dynamics 365 Business Central
Are you looking for a new Enterprise Resource Planning (ERP) Software or have an older version of Microsoft Dynamics NAV?...
Configuring User Options in Dynamics 365 for Finance and Operations
Overview: Out of the box, Microsoft Dynamics 365 for Finance and Operations has a number of personal option features that...
Personalizing your Dashboard Tiles in Microsoft Dynamics 365
Overview: Out of the box, Microsoft Dynamics 365 provides a comprehensive visual arrangement to help you navigate and find data...
It’s All About You: Audience Considerations for eLearning
Creating a great self-paced training experience depends significantly on identifying and understanding the audience that you are expecting to take...
Creating a work order from an opportunity in Dynamics 365 for Customer Engagement (yes, with opportunity products!!!!)
Users were always able to convert an opportunity to one or multiple work orders, but if the opportunity had opportunity...
Route Scrap for Manufacturing in Microsoft Dynamics 365 for Finance and Operations
One of the more complex screens in the Production Control module in Microsoft Dynamics 365 for Finance and Operations is...
How Multilingual Training Can Influence a Culturally Diverse Audience
Although challenging to provide training to a multilingual audience, it is vital to do so in an increasingly global community....
Exposing data entities in Dynamics 365
This article will explore one method of exposing data entities (OData) to the public for communication with external software applications....
What’s new for Dynamics 365 for Field Service – October ’18
Microsoft’s release notes give a lot of information on the new features of the new Field Service release, but it...
Views for Quick SSRS Report Development
Microsoft Dynamics 365 for Finance and Operations, as well as the two former Dynamics AX products (AX 2012 and AX...
Publishing SmartList Reports to Excel in Dynamics GP
Did you know that you have the ability to publish reports to Excel? SmartList reporting has been around since the...
Hands-on Learning: Practicing Software Skills During Training
Over the past two years, I have worked to design and develop training courses for Microsoft Dynamics 365 for Finance...
The Production Cycle in Microsoft Dynamics 365 for Finance and Operations
In this article, we are going to look at the Production cycle in Microsoft Dynamics 365 for Finance and Operations....
Upgrading Your Development Skills for Dynamics 365
Microsoft Dynamics 365 for Finance and Operations development is very different from what developers are using for Microsoft Dynamics AX...
Migrating Dynamics 365 Portal Records
Configuring a Dynamics 365 portal can be a challenging task and due to this complexity, you generally would not want...
eLearning versus Face-to-Face Learning: Advantages
eLearning is increasingly becoming a staple in training employees. As a result, where does the tried-and-true method of face-to-face learning...
Keeping in Touch: Contacting Coworkers Using the Dynamics 365 Unified Operations Mobile App Workspaces
In a business world where travel is often the expectation or the norm, it is important for employees to understand...
Known Issue with Collections Management and Customer Combiner
Have you had trouble using the Customer Combiner in the Professions Service Tools (PSTL) after implementing Collections Management? You may...
Get Patching! CVE-2018-0886 CredSSP Flaw in RDP Affects All Versions of Windows
Microsoft released an update in March which may or may not impact your ability to use Remote Desktop Protocol (RDP)...
Which reporting tool do I use in Microsoft Dynamics GP?
Have you ever needed to print a report or extract data out of Dynamics GP and wondered which reporting tool...
Do You Know the Differences Between M and DAX in Power BI?
Both M and DAX are expression languages for Power BI. Both have more similarity to Microsoft Excel expressions than similarity...
Top Three Reasons to Use Microsoft Azure Environments
Setting up virtual training environments is an important aspect of any functional or technical training class for Dynamics 365 for...
Intern Observations: Dynamics 365 for Finance and Operations
A major benefit of an internship at RSM is the opportunity to learn Dynamics 365 for Finance and Operations from...
Visual Studio Tips for Developing for Dynamics 365 for Finance and Operations
The IDE environment has completely changed for AX 2009 and 2012 environments. MorphX is no longer what you will use...
Using Transaction Descriptions in Microsoft Dynamics GP: Reconcile Payables to GL
There are a few key concepts to understand how Transaction Descriptions and Reference fields work in Dynamics GP to make...
Transitioning from Java to X++ – Part Two
In the first article of this series, I covered the differences in operators between Java and X++. As a Java...
Seeking Side-by-Side Drag and Drop for Dynamics Development in Visual Studio
In Microsoft Dynamics AX 2012, developers were able to open a second copy of the Application Object Tree (AOT), or...
“Unhandled script exception” Error When Running the Historical Stock Status Report
We have gotten reports of GP users receiving the error shown in the screenshot below when generating the Inventory’s Historical...
Warehouse Management – What you Need to Consider and Know Before Implementing
As more and more companies beginning to upgrade to Microsoft Dynamics 365 for Finance and Operations, a rather sizable decision...
Retail Price Simulator for Dynamics 365
The Retail Price Simulator in Dynamics 365 offers users the ability to test out pricing on items that may have...
Screen Time vs Face Time: Selecting the Right Training Delivery Type
Training is an important element of professional career growth, and the successful delivery of training relies on careful consideration. Several...
Juggling multiple programs in one Dynamics 365 environment
As IT professionals, we love to solve complex problems with the tools that we have been given. You might have...
Applications Templates without Programming for Microsoft Power BI
One of the newest ways to extract data from Microsoft Dynamics 365 for Finance and Operation, Enterprise edition is to...
Boosting User Adoption with Learning Paths
You have recently helped to implement a new Dynamics 365 environment for an organization. Your team is looking for ways...
How to Setup Microsoft Dynamics 365 App for Microsoft Outlook
Do you or your employees want to be able to track your CRM contacts in Outlook? How about having your...
Assigning SSRS Reports to GP Windows for Self Service Users
I recently worked with a client that is using Requisition Management in GP2016. They wanted their requestors to be able...
GP Web Services and TLS 1.0
Recently, we’ve noticed that some users have encountered a few issues after they ran Windows Updates on their GP/SQL Server,...
How to leverage Organization Insights for your system
Have you ever wanted to track user adoption or system performance in a more streamlined way? The answer is Organization...
Fixing stuck batches in Dynamics GP
Locked records and stuck batches in Dynamics GP can happen for a variety of reasons including temporary loss of network...
Tips & Tricks for executing the best training videos
Here are some of the best practices we’ve found for recording training videos: Keep the videos short in length. No one...
Dynamics GP Project Accounting error: The Employee ID cannot be assigned as a Project Manager
You have an existing Project and would like to change the Project Manager. In the Project Maintenance window, you attempt...
Add more detail to your schedule board within Dynamics 365 for Field Service
Many dispatchers at organizations we have implemented Field Service or have asked this same question: “Can you add more information...
How to Update Work Flow Status in Dynamics GP
Have you ever accidentally submitted a GL Batch for approval while setting up WorkFlow? To correct the issue, you’ll need...
Dynamics 365: Create an App in 5 simple steps!
Dynamics 365 has an awesome tool called “Apps”, which is a great way to simplify the user experience based on...
How to Handle State by State Tax Treatment Differentials When Setting Up Payroll Codes in Dynamics GP
In an earlier post, we were warned of the dangers of having payroll codes with tax treatments that do not...
Retail Coupon Management in Dynamics 365
Dynamics 365 for Retail (and Finance and Operations) recently came out with the new coupon functionality that retailers have been...
Transitioning from Java to X++ – Part 1
A programmer coming from Java background into X++ programming owned by Microsoft will see a lot of similarities in terms...
Dynamics 365 Cycle counting plans and the mobile device – setup options
In Dynamics 365 for Finance and Operations, there are additional options for you to automatically create a Cycle counting plan...
Using User-Defined fields in Purchase Requisition Approval Workflow
When implementing requisition approval workflow, you can make several adjustments beyond the standard entry fields. Now, you can set your...
SQL View – Inventory Transactions with Lots and Reason Codes
Standard Dynamics GP Inventory Transaction reports and SmartLists do not include Lots or Reason Codes, but there are times that...
Master planning for retail mass merchandisers – Part 2
In part 1 of this article, we discussed configuration, setup and some basic performance considerations. In this portion, we will...
Printing Miscellaneous Checks using Mekorma
Printing Miscellaneous Checks with Mekorma MICR needs to be done correctly in order for the transaction to be be completed...
Master planning for retail mass merchandisers – Part 1
Retail mass merchandisers typically have very large item catalogs (100,000+ items) and most items are replenished automatically via master planning....
When Should GP Users Consider Advanced Bank Reconciliation?
While GP’s Bank Reconciliation tool works fine for many situations, once banking gets a little more complicated, it may be...
Multicurrency Tips and Tricks: Rolling Retained Earnings in Management Reporter
Rolling retained earnings in management reports is one of the more problematic areas in multicurrency. In order for retained earnings...
Dynamics 365 editable grids functionality limitations
Editable grids is an out of box functionality introduced last year for Dynamics 365 CRM. This functionality has been discussed...
SmartList Tip: Unable to change display name field created from SmartList Designer
If you are struggling to change a display name field created from SmartList Designer, there are a few steps you...
Microsoft Dynamics CRM Online/Dynamics 365 Customer Engagement Online FetchXML Filter “In” Parameter
Issue Explanation When writing FetchXML to use as a data source for a custom report, a nice place to get...
Utilizing User Classes to Organize SmartList Favorites
Are you an organization with lots of companies/databases and an endless list of SmartList favorites? Would you like to group...
Dynamics GP – Payroll deductions missing for employee that is NOT subject to FICA
A company has added a health insurance deduction, dental deduction and a group life benefit. These are standard deductions and benefit codes we use for all employees. When they process payroll, the health deduction isn’t there and the dental deduction is the same as the group life benefit instead of what is setup in the card. The deductions show up correctly on the build check file report. There is an employee that is exempt from FICA tax, everything else is the same as other employees. Below is a huge list of why deductions may not be...
Microsoft Flow Functionality and Use Cases
Microsoft Flow is a new workflow engine that was released in 2017. Flow has many connectors to many different applications...
Upgrade to V9.0 (Fall 2017 Release) today!
The Dynamics 365 V9.0 (Fall 2017 Release) is finally here for existing customers! It seems Microsoft is following in the...
SQL Updates Made Easy Using Excel
Have you ever setup several inventory items in Dynamics GP and realized after the fact that you have assigned the...
Troubleshooting for multicurrency intercompany balancing
A common complaint at month end is the process of reconciling intercompany accounts. We hear that it’s painful, particularly when...
Microsoft Office 365 Collaboration – Office 365 Groups, Microsoft Teams, SharePoint Team Sites and Yammer
There are several apps in Office 365 which provide collaboration features and support to enable the collaboration within different teams...
Reconciling the General Ledger with the Payables Subledger Using SmartList Builder
For those of you who have clients that use SmartList Builder, you can create a SmartList that will help those...
On-Hand Inquiry Transactional Review in Microsoft Dynamics AX (365)
During each project, it is inevitable you eventually find yourself looking at the on-hand inquiry form within the inventory management...
How to Change a Vendor Type in Microsoft Dynamics AX (365)
During a go live it is possible when migrating vendor master data from a legacy system to Dynamics 365 that...
Outlook App brings Microsoft Dynamics 365 functionality into your most-used email applications
Whether you’re a seasoned Microsoft Dynamics user or new to Microsoft Dynamics 365 for Customer Engagement (formerly known as Dynamics...
Dynamics 365 Relevance Search
Enabling users to find the information they need has been streamed with Dynamics 365 Relevance Search. While leveraging Azure to...
PM_Key_MSTR error when Posting a Payables Batch
Welcome, I hope everyone is having a great day, but if you’ve found this blog chances are you have a...
GDPR – What is it? Why should you care? Who does is apply to? When does this go into effect? Where do these rules apply?
The General Data Protection Recovery Act, or GDPR, is a new regulation that goes into effect on May 25, 2018....
Creating an aggregate data entity
In this article we will explore the aggregate data entity creation in Dynamics 365 for Finance and Operations, Enterprise Edition...
General Ledger Data Extract Too Large for SmartList
The typical scenario goes something like this: The auditors have requested that you give them an excel file that contains...
Dexterity: Setting a Range on a Composite Field in Dynamics GP
This week, I faced a Dexterity customization for Dynamics GP in which I needed to set a range on the...
Two Different Apps – Microsoft Outlook and Outlook Web App
RSM recently helped resolve an Office 365 case related to the creation of an Outlook group intended to enable collaboration among select...
Microsoft Dynamics GP – Fixed Asset screen freezing
Occasionally, RSM receives reports from clients that their Microsoft Dynamics GP fixed asset screen is experiencing stalling, or freezing altogether....
Form Controls in Microsoft Dynamics 365
Form controls for text fields Microsoft is placing a greater emphasis on enhancing user experience while saving time, energy, and...
Dynamics GP OData Security
OData is a great new feature in GP 2016 which allows you to expose your GP data to any OData...
How to configure OData in Microsoft Dynamics GP 2016
One of the best new features in the release of Dynamics GP 2016 is the new OData service. If you...
So your Dynamics GP Web Client certificate expired?
Given that the Dynamics GP web client came out in 2013, we’re seeing that some of the certificates used on...
Office 365 – Employee Portal, Microsoft Teams and SharePoint
Recently, one of our clients shared with us that they will start building their new employee portal using Microsoft Teams....
How to Update Existing Word Templates in Dynamics 365 CRM
With the introduction of word templates in Microsoft Dynamics CRM 2016, it allowed for easier reporting and the ability to...
Data entry errors exist – Dynamics GP
I have received several calls about a Payables Check Batch that was interrupted and sent to Batch Recovery. In Batch...
Office 365 – Document Life Cycle
Document Life Cycle is the process and set of various stages that a document goes through when a new document...
How to add Calendar Control in Microsoft Dynamics 365
With usage of mobile phones and tablets increasing in popularity for businesses across the world, there is higher demand for...
How Does Microsoft Dynamics 365 CRM Fit into ERP?
Microsoft Dynamics 365 as a suite of applications has shifted dramatically and rapidly in the last few years. With so...
Dynamics GP Payroll: “There are no Checks in this range to void”
Recently, I ran into an unusual problem where a client entered a manual check to adjust an employee’s pay record,...
Microsoft Sway Application Simplifies Communications
The Microsoft Sway application is included in most Office 365 plans, but many organization have struggled to find a purpose...
Office 365 Error – “Additions to this Web site have been blocked” – Mystery Solved
Recently, we encountered a very misleading error from SharePoint Online / Office 365 which took a long time to figure...
Digital transformation enables customer engagement
Customer engagement is evolving. Everyone is mobile, everyone is social, people trust opinions from their friends and peers more than...
Digital Transformation Brings Modern, Next-Generation, Enterprise-Ready Intelligence
The concept of digital transformation is changing businesses across the country. Technology is transforming our personal lives with apps and...
Leveraging Microsoft Dynamics 365 Field Services for Patient and Health Provider Services
Microsoft Dynamics 365 Field Services (Field Services) is a magnificent Dynamics CRM capability that enables organizations to optimize their field...
Microsoft Dynamics GP Refunds Made Easy
There’s no need to struggle with processing customer refunds anymore. Microsoft Dynamics GP includes a module called Refunds that is...
In-Transit Inventory Transfers Locked
Have you ever had to modify or delete an In-Transit Inventory record that was locked in the editing status or...
Audit Tracking in Microsoft Dynamics GP
Have your auditors ever asked to see a report that shows changes made to your setup windows or any changes...
Revenue recognition for projects
A common scenario for users of the Projects module in Microsoft Dynamics 365 for Finance and Operations, Enterprise edition is...
Building the Foundation for Dynamics GP Manufacturing: Things to Consider Before You Begin
Welcome to the wonderful world of manufacturing in Dynamics GP! This series is designed to help you build the foundation...
Power Query in Excel for Microsoft Dynamics AX 2012
One of the key legacy support items is extracting data from Microsoft Dynamics AX 2012. For our purposes, we will...
Power Query in Excel for Microsoft Dynamics for Finance and Operations, Enterprise edition
One of the continuing ways to extract data from Microsoft Dynamics 365 for Finance and Operation, Enterprise edition is to...
Power Pivot Data Exploration in Excel for Microsoft Dynamics for Finance and Operations, Enterprise edition
One of the continuing ways to extract data from Microsoft Dynamics 365 for Finance and Operation, Enterprise edition is to...
Power Pivot Data Exploration in Excel for Microsoft Dynamics AX 2012
One of the key legacy support items is extracting data from Microsoft Dynamics AX 2012. For our purposes, we will...
Transitioning from Customer Support Representative to Customer Advocate/First Choice Advisor Part II
It’s not enough to get your support team to shift from a mindset of Customer Representative to Customer Advocate/Advisor; you...
Transitioning from Customer Support Representative to Customer Advocate/First Choice Advisor Part I
Those of us who are Microsoft Dynamics GP support professionals know all too well the pressure to take as many...
Exploring Visualizations for Power BI
When working with Power BI, a great way to test the functionality is to attach your desktop to a sample...
Joining Windows 10 Devices to the New Microsoft Azure Active Directory – Part 1
Configuring Azure Active Directory for AD Join Microsoft has made sweeping structural changes within the new Microsoft Azure portal. Gone...
10 Things Microsoft Dynamics GP Users Should Know About SmartLists
Whether you’re new to Microsoft Dynamics GP or have been using the program for a while, you may have found...
New Apple Update Creating Issues with Office 365 and Exchange 2016
The new iOS 11 Apple update was released this week and some users are experiencing issues with Office 365 and...
Digital Transformation – What Does This Do if You’re Using Dynamics 365 Enterprise?
Digital Transformation is the profound transformation of business and organizational activities, processes, competencies and models to fully leverage digital technologies. ...
Microsoft Dynamics 365: Update Dangers Using X++ Code
The programming for update statements has quite a punch in X++ code for Microsoft Dynamics 365 for Finance and Operations...
Microsoft Dynamics 365 for Finance and Operations: Data Entities
Data entities are a new concept in Microsoft Dynamics 365 for Finance and Operations. They replace previous concepts in Microsoft...
Microsoft Dynamics Lifecycle Services Demo Cloud Environments
Oh no! You’ve been asked to perform a demonstration on Microsoft Dynamics 365 for Finance and Operations, Enterprise edition tomorrow...
Microsoft Dynamics 365: Troubleshooting Workflow
The workflow process is vastly expanded in Microsoft Dynamics 365 for Finance and Operations (MsDyn365). The built-in capabilities of line...
Dynamics 365 for Finance and Operations: Using the Excel Data Connector
The new Microsoft Dynamics 365 for Operations and Finance includes several Microsoft integrations that make doing work easier. One of...
Introducing Microsoft Dynamics 365 for Talent: Leave and Absence Management
Microsoft recently introduced the Microsoft Dynamics 365 for Talent technical preview. As you can imagine, there are so many new...
SSRS – MEM Trial Balance Reports
Several of our Dynamics GP customers who have deployed the Binary Stream Multi-Entity module have experienced a random sort order...
Dynamics GP: Where is my 3rd Party Table?
I encountered a “cannot find table” error on a custom table and I was especially confused because I had just...
What’s New with Fixed Assets in GP 2016 R2?
One of the coolest new features in GP 2016 R2 is the POP to Fixed Assets link which now includes...
Four Ways to Leverage Your Existing Infrastructure for Office 365 Authentication
When it comes to having a successful Microsoft Office 365 deployment, it is important to keep the end user’s experience...
Microsoft Dynamics 365 for Sales : Error When Adding a New User
This error message occurred when I was in the Office 365 Admin Portal adding licenses to several users for our...
Troubleshoot Master Planning in Microsoft Dynamics 365
It happened to me and it could happen to you. Starting a new Microsoft Dynamics 365 (formerly Dynamics AX) implementation...
Wells Fargo Payment Manager
We have had several requests to assist clients with generating an ACH file out of Dynamics GP in the Wells...
Setup and Enable in Dynamics 365 for Operations
A behind the scenes feature in Microsoft Dynamics 365 for Operations (MsDyn365) is the setup and enabling for existing and...
Management Reporter Login Issues after Dynamics GP Password Change
When using the Dynamics GP Legacy integration in Management Reporter, the user is asked to enter their GP UserID and...
Microsoft Dynamics 365 for Operations: Service Orders
The Service management module of Microsoft Dynamics 365 for Operations is a solution for any company that provides service after...
A Basic Primer for Setting up Intercompany Transactions
We all have an idea what intercompany transactions are. You have a large parent company and a corporate office. The...
Security in Microsoft Dynamics 365 for Operations
Introduction Security in Microsoft Dynamics365 for Operations is essential now. Securing the objects that you have created is a requirement...
Allocations across a Main Account
In accounting, there are main accounts that are utilized across multiple areas of the company. The accounts may be...
Recording Credit Card Transactions
Importing those voluminous monthly credit card transactions Are you like many customers dreading the recording of the American Express or...
Microsoft Azure Internet of Things (IoT)
As compute power continues to grow at an exponential rate, companies are constantly looking for new ways to harness and...
Enterprise Content Management (ECM) and SharePoint for Financial Institutions
Microsoft SharePoint is an easy to use intranet/extranet, and internet sites that make it simple for everyone to access critical information, regardless of...
Using Microsoft To-Do for effective task management
A new task management product, Microsoft To-Do, wasn’t recently released by Microsoft and is available to consumers and Office 365 subscribers. To-Do...
Top 5 List of Commonly Used SQL Scripts in Microsoft Dynamics GP
Favorite SQL Scripts These are my most commonly used SQL scripts on every Microsoft Dynamics GP implementation that I perform,...
Inventory Lots and IV Reconcile in Dynamics GP
What do you do if you haven’t run IV Reconcile after checking “Enable multiple bins” in Inventory Control Setup and...
Some SmartConnect Errors and How to Fix Them
Here are a few errors that may be encountered when using SmartConnect and some simple steps to try and fix...
Data Loss Prevention (DLP) policies in Office 365
In today’s society, technology plays a vital role in our everyday routine and it is heavily depended upon. What we tend...
SQL 2016 with Microsoft Dynamics GP (CAUTION!!)
Don’t let the caution headline lead you to believe SQL Server 2016 and Microsoft Dynamics GP 2016 are not compatible;...
Ensure Employees’ Payroll Tax Codes Match the Tax Treatment Record
I’ve come across several instances when a client calls and says that they have not withheld the proper amount of...
Microsoft Dynamics ERP Implementation Tips
The decision to do an ERP Implementation is daunting for many Clients and once the decision is made to proceed,...
Microsoft Dynamics CRM 2015, 2016 and 365 Legacy Form Rendering
As costs have come down to much more reasonable prices for cloud hosted business applications, more and more organizations are...
Dynamics AX: Sending XML Files to a Microsoft Message Queue
I’ve been working with Scribe Insight to integrate Microsoft Dynamics AX 2012 with Microsoft Dynamics CRM 2016. I’m using...
Microsoft Dynamics GP 2013: Fixed Asset Depreciation Reports
With the release of Microsoft Dynamics GP 2013, Microsoft introduced many new enhancements to the Fixed Asset module. One of...
Microsoft Dynamics CRM and Resco Mobile CRM: Using Dynamic Map Pins
Recently, I worked on a new Resco implementation for one of our clients. During UAT, their end users saw a...
Microsoft Dynamics CRM/Dynamics 365: Advanced Find or Workflow
If you have ever built a large advanced find in Dynamics CRM, you know how time consuming it can be....
Getting Started with Microsoft Flow
Last month I used Microsoft Flow for the first time, and all I can say is, “Where have you been...
Microsoft Dynamics 365: Utilizing Workflow Templates for Cases
When it comes to case management in Microsoft Dynamics 365, Dynamics CRM 2016, 2015, and/or 2013, workflows can be greatly...
Microsoft Dynamics CRM And Resco Mobile CRM: Using Global Maps and Location Services
Resco Mobile CRM (Resco) has a Global Maps area that can be added to the home screen. When adding the...
Dynamics CRM Security Roles and Removing Quote Products
If you have ever wanted to restrict a user’s ability to remove a quote product from a quote you may...
Dynamics 365 for Operations: Using the Investment Project
The Project Module and accounting in Microsoft Dynamics 365 for Operations can be very valuable for any kind of business,...
Microsoft Dynamics CRM FetchXML Link Entities
Anyone who develops reports in Microsoft Dynamics CRM Online knows that the data sets have to be written in FetchXML;...
User Interface Design For Microsoft Dynamics 365 for Operations
Introduction to User Interface Design Programming the user interface is a requirement of new development within Microsoft Dynamics 365 for...
Microsoft Dynamics 365 for Operations: Financial Reports (formerly Management Reporter)
First thing is to get used to the new name: Financial Reports. Management Reporter was renamed Financial Reports in Microsoft...
X++ Control Statements For Microsoft Dynamics 365 for Operations
Introduction to X++ Control Statements Programming control statements are the source of many operations within Microsoft Dynamics 365 for Operations...
Activating a Hardware Station in Dynamics 365 for Operations – Part Two
Hardware Station in Dynamics 365 Part one covered activating and installing the Modern POS in Microsoft Dynamics 365 for Operations....
Case Management In Microsoft Dynamics 365 For Customer Service
In an effort to increase the efficiency of Customer Service operations in Microsoft Dynamics 365, Microsoft offers an extensive set...
Editable Subgrids: Out-of-Box vs Third Party Solutions
The Dynamics 365 debate of the year: Should I go out-of-box for editable subgrids or use a third party solution? Which...
Scan-Back and Vendor-Funded Coupon in Microsoft Dynamics AX
Dynamics AX accelerator for retailers. In a retail environment, manufacturers and/or vendors will often provide funding for the retailer to...
Roaming VMware Horizon credentials with Microsoft Office Click-to-Run
One of the great things about Office 365 and VMware Horizon is that it makes life as the IT administrator...
Free Text Invoicing in Microsoft Dynamics 365 for Operations
A free text invoice is an invoice that is not attached to a sales order and does not require a...
Creating Mobile Device Menu Items in Dynamics 365 for Operations
If you’ve taken a look at the Warehouse management module in Dynamics 365 for Operations and the screen to create...
Tips to Ensure User Adoption of Microsoft Dynamics 365
The key to any successful business application implementation, Microsoft Dynamics 365 included, is user adoption. I have found that user...
Visual Studio Development Environment in Dynamics 365 for Operations
Microsoft Dynamics 365 for Operations is the new version of Microsoft Dynamics AX. It is a cloud-based enterprise solution. This...
Activating a Hardware Station in Dynamics 365 for Operations
Last week, I was tasked with activating a hardware station in Dynamics 365 for Operations. Easy, right? Dynamics 365 for...
Information Rights Management (IRM) for Office 365
Information Rights Management (IRM) is a form of IT security technology used to protect documents containing sensitive information from unauthorized...
Managing Restricted Funds in Microsoft Dynamics GP
Reporting tools available in Microsoft Dynamics GP can assist nonprofits in overcoming the challenge of managing restricted funds and maintaining...
Dynamics 365 Business Rules
Introduction of Business Rules in Dynamics CRM was a game changer in Dynamics CRM 2013. Business Rules have really made...
Database Manipulation in Microsoft Dynamics 365 for Operations
Data manipulation in Microsoft Dynamics 365 for Operations (MsDyn365) empowers developers with the tools to insert, update, and delete data...
What’s Next for Microsoft Dynamics 365 for Sales?
Microsoft recently introduced the Dynamics 365 Roadmap. The roadmap gives you a glimpse of features that have already been released...
Dynamics GP: Adding EFT Data to the Vendor Master Trigger
Beginning with Microsoft Dynamics GP 2010, Microsoft began offering the Professional Services Tools Library (PSTL) for free. The PSTL includes...
Microsoft Dynamics 365 for Operations: Using Task Recorder
The concept of the task recorder is not new, however, with the release of Microsoft Dynamics 365 for Operations, the...
Dynamics AX: Configuring Product Search in Enterprise Portal
Since being introduced in October of 2002, Enterprise Portal (“EP”) has enabled employees, customers, and vendors to interact directly with...
Microsoft Dynamics AX: Item Data Management in a Franchise Environment
Microsoft Dynamics AX uses many tables and fields to house item data and perform Dynamics AX operations. This is useful...
Microsoft Dynamics AX: Pricing Strategies for Franchises
When performing a Microsoft Dynamics AX implementation for a company with franchises, there can be some challenges for implementing and...
Requirements Gathering in Project Planning – What’s a Soffit?
If your client does not know what a ‘soffit’ is, that’s your problem, not theirs. I arrived home the other...
Microsoft Dynamics GP Fix for W-2 Form RS Numbers
I was recently approached by one of our Dynamics GP functionality consultants looking for a solution to convert the W2...
Using Financial Dimensions in Financial Report Designer
As we go into 2017, I’m sure everyone is still getting comfortable with the new name, Financial Report Designer. In...
Layer2 Cloud Connector for SharePoint and Office 365
Line-of-business connectivity and enterprise search are core capabilities within SharePoint that drive user adoption, productivity and ROI across the organization....
Microsoft Dynamics 365 On-Premises is Released
Those eagerly waiting to try out Microsoft Dynamics 365 on-premises can now download the update from Microsoft and play with...
Retail Scheduler Parameters in Microsoft Dynamics 365 for Operations
Setting up retail parameters in Microsoft Dynamics 365 for Operations is one of the first steps for setting up retail...
Create A Video In Microsoft PowerPoint Using Office Mix
Microsoft PowerPoint is one of the most frequently used slide-based presentation programs on the market. It’s likely that, at some...
Dynamics 365 For Operations Location Wizard Improves Warehouse Management
If you used the Location wizard as part of Dynamics AX 2012 R2, or afterwards for standard warehousing, I think...
Microsoft Dynamics CRM — The Necessity for Software Training
All too many times, I have seen software implementation projects fail to gain User Adoption. There can be many reasons...
Microsoft Dynamics CRM — Why is Project Management Important?
Have you ever seen a Work Plan or SOW for a Microsoft Dynamics CRM implementation, and there were line items...
Microsoft Dynamics CRM as XRM
We have all come to know and love Microsoft Dynamics CRM as one of the leaders in the CRM Market. ...
Data Management in Microsoft Dynamics 365 for Operations
This article is a continuation of the discussion about the new workspace called Data Management in Microsoft Dynamics 365 for...
Save Time Importing Records with Mail Merge Macro
Have you ever needed to import thousands of records that can’t be done using Integration Manager? And have you thought...
Health and Human Services Compliance Is A Critical Part Of Your Software
According to an article on NJ.com, the U.S. Department of Health and Human Services examination of 100 claims submitted by...
Mass Update GL Account Segments in Microsoft Dynamics GP
Chances are when you began using Microsoft Dynamics GP and loaded the chart of accounts, you may not have thought...
Microsoft Dynamics GP: Advanced Interfund Management
Microsoft Dynamics GP’s Interfund Management module is often part of the equation for implementing Dynamics GP in not- for-profit entities...
Financial Report Designer
In my last blog, I talked about the changes to Management Reporter 2012 for Dynamics AX and Dynamics 365 for...
How to Customize EFT Files in Microsoft Dynamics GP
Out of the box, Dynamics GP supports several formats, which on most occasions will work, with some effort in setup....
Microsoft Dynamics 365 for Operations Tips and Tricks – November 2016
As a trainer, I have noticed a common theme while training newer AX users, as well as long time AX...
Microsoft Dynamics 365 for Operations: Data Management and Excel
This article is a continuation of the discussion about the new workspace called Data Management in Microsoft Dynamics 365 for...
Work Smart with the Microsoft Surface Product Family
There is more to the Microsoft Surface family of products than just tablets! Microsoft envisioned a complete line of products...
Field Service UI & Functionality Enhanced for Microsoft Dynamics 365
Field Service for Microsoft Dynamics 365 is scheduled to be released on Tuesday, November 29, 2016. Below are the new...
Microsoft Dynamics 365: The Next Generation of Cloud Based Business Apps
Microsoft has officially released the Dynamics 365 Suite as of November 1, 2016 and it’s creating a significant amount of...
Microsoft Dynamics 365: How to Keep your Data Clean
When working with applications like Microsoft Dynamics 365, one of the most common concerns we hear is, “how do we keep...
What’s New in Microsoft Dynamics 365 CRM?
On November 1, 2016, Microsoft Dynamics CRM went through a re-branding to follow along with the Office 365 product offerings....
Connecting to Dynamics CRM Online From Scribe Online CRM Adapter
I had run into an issue that was new for me. I had been connected to a test Microsoft Dynamics...
Dynamics GP — PM_Key_MSTR error when Posting a Payables Batch
Welcome, I hope everyone is having a great day, but if you’ve found this blog chances are you have a...
Reflections on Microsoft Dynamics CRM and a Look at the Future
I was recently preparing for a demo to a prospective client. During my personal introduction, I told the people I...
Microsoft Dynamics 365 Improvements From Microsoft Dynamics AX 2012
Microsoft made some significant improvements to the new Dynamics 365 for Operations development environment, and I want to take this...
Improvements to Management Reporter in Dynamics 365 for Operations
As a Management Reporter user, I was excited to see the changes to Management Reporter 2012 for Dynamics AX and...
Work Templates and Location Directives in Dynamics 365 for Operations
When you use Warehouse Management in Dynamics 365 for Operations you are required to set up and use both Work...
Microsoft Dynamics 365 Product Suite – 6 Amazing New Products
You may be wondering what the difference is between Microsoft Dynamics 365 for Operations, Microsoft Dynamics 365 Enterprise Edition, and...
Dynamics 365 Licensing Models
In a previous post, we reviewed each of the products that make up Dynamics 365; let’s discuss the two licensing...
Exception Handling In X++ with Dynamics 365 for Operations
Not everything goes as planned in life or in programming. Programmers begin writing code to perform some automated task and...
Fully Utilizing the Business Process Flow in Microsoft Dynamics CRM
Business process flows (BPF) have been around since Microsoft Dynamics CRM 2013 and conditional branching was added to business process...
Microsoft Dynamics CRM 2015: Case Timer Functionality
Recently during an online implementation of Microsoft Dynamics CRM 2015, we had a client who wanted a timer to make...
Microsoft Dynamics CRM 2016 Online: Word Templates are Awesome!
Word Templates are a new feature of Microsoft Dynamics CRM Online 2016. Microsoft has great documentation on how to create...
Microsoft Dynamics CRM 2015: Using Branching Business Process Flows
During a recent online implementation of Microsoft Dynamics CRM 2015 I had a client who needed to have a different...
Microsoft Dynamics 365 Online: The New Hub for ERP and CRM
Microsoft Dynamics 365 Online was released Tuesday, Nov 1, 2016, and is packed with plenty of new features, functionalities and...
Microsoft Dynamics CRM Lead Capture Using ClickDimensions Web Forms
ClickDimensions is consistently the top-rated Microsoft-certified marketing automation application for Microsoft Dynamics CRM, and for good reason. As an embedded...
Use Office 365 Admin App to Manage your Dynamics CRM Online
If you are a Microsoft Dynamics CRM Online organization, Microsoft created a mobile application that allows a system administrator to...
Troubleshooting Data Sync Issues Management Reporter and Dynamics GP
You’ve just closed the month or year for one or more of your entities in Dynamics GP and you’re now...
Importing Payroll Deductions and Benefits in Microsoft Dynamics GP
Those of you who use the Microsoft Dynamics GP Human Resources Module in conjunction with payroll are aware of the...
Using FetchXML to Access User Information from the Resources Party List
I was recently tasked with creating an SSRS report for an organization with Microsoft Dynamics CRM 2015 on-premise. The report...
Using Dynamics AX Data Import Export Module to Upload Fixed Assets
Uploading legacy data into Microsoft Dynamics AX is not always an easy task. For example, when you want to upload...
Overlooked steps for an Office 365 exchange migration
With more and more organizations moving to Office 365 and taking advantage of the cloud and more and more online...
Optimizing MR Report Speed after FRX Migration with Dynamics GP
Frustrated that your Management Reporter reports are running extremely slow after FRx Migration? Here are some easy tips to help...
Introducing the New Cloud POS in Microsoft Dynamics AX
With the new version of Microsoft Dynamics AX, one of the most exciting changes is Cloud POS. Microsoft has replaced...
Vendor/Customer Modifier and/or Combiner in Dynamics GP
Have you ever created a new vendor and realized weeks later that you had already created that vendor under another...
In Dynamics GP – Depreciation Expense is Low and Depreciation Button Unavailable
You created your GL Batch from FA and you notice Depreciation is lower than expected. Possible causes: system interruption, lost...
Microsoft Dynamics CRM: Two Easy Ways to Improve CRM Forms
Overview HTML Web Resources are not new to Microsoft Dynamics CRM, but I believe they are an often overlooked way to...
Dynamics AX 2012 – How to Correct a Posted Invoice
Microsoft Dynamics AX employs strict controls around the modification of posted financial transactions, but there are times when we make...
Microsoft Dynamics CRM Configuration – Basic Tips Part 3
This is the last part in the Microsoft Dynamics CRM configuration series. The topics covered here go a little deeper…perhaps...
Restricting User View in Microsoft Dynamics AX 2012
A client in the jewelry retail space recently was faced with the requirement of securing a specific warehouse location’s on-hand...
Microsoft Dynamics CRM Configuration – Basic Tips Part 2
This is the second part of a 3 part series. We are discussing some tips and best practices when it...
Microsoft Dynamics AX 2012 — Using The Number Sequence Framework to Identify Transactions
Microsoft Dynamics AX has a number sequence framework to generate alphanumeric number sequences that are used to identify transactions like...
Microsoft Dynamics CRM 2015: Finding Inactive Accounts
One of our CRM 2015 Service Pack 1 clients has recently begun to clean their data by merging duplicate account...
Migrating Custom Code to Microsoft Dynamics AX 2012
Overview A Microsoft Dynamics AX 2012 upgrade contains several steps, as shown in the following illustration. Planning Code...
Difference between Microsoft Dynamics CRM 2015 and Service Pack 1
Microsoft Dynamics CRM, like all business software, is a wasted resource if it is not adopted by the organization’s user....
Microsoft Dynamics CRM 2015 – The Future of the Dialog
As I look at the current feature set for Microsoft Dynamics-CRM, it seems that the existing dialog functionality doesn’t fit. ...
Incorporating the 8D Process in Microsoft Dynamics AX 2012
One of the most popular processes for managing quality assurance issues is the 8D process or the eight disciplines process...
Product Reservations for each Sales Order in Microsoft Dynamics-AX
Many businesses today are running lean, especially with regard to stocking inventory. At times, businesses can find themselves with low...
Microsoft Dynamics CRM 2015 Features: Business Process Flows
The Business Process Flows were created for Microsoft Dynamics 2013. As with most new features, the 2013 version of Business...
The Underutilized “Case” in Microsoft Dynamics CRM
I find it interesting that Microsoft Dynamics CRM tends to be the ‘Silver Bullet’ to most ERP issues. This is the...
Microsoft Dynamics CRM Configuration – Basic Tips Part 1
As you begin to dive into Microsoft Dynamics CRM configuration, it is helpful to follow a few standards, best practices...
How to make mass changes to decimal places for inventory items in Microsoft Dynamics GP
A client once asked me if there was a way to change the quantity decimals places on the item maintenance...
Microsoft Dynamics CRM 2016 Online – How to remove “Promote to Admin” hidden security role?
With the recent Spring update to Microsoft Dynamics CRM 2016 Online, we have a new functionality called “Promote to Admin”...
Using Azure Stack to deploy Microsoft Azure on premise
Microsoft Azure Stack enables you to deploy a private Microsoft Azure cloud platform that you can run and manage in...
Migrating large on-premises SharePoint sites to Office 365
Many organizations have adopted SharePoint, in it’s beginning stages, and today are faced with a lot of content that has grown...
ClickDimensions Spring 2016 Updates for Microsoft Dynamics CRM
The ClickDimensions April 2016 release is now available for ClickDimensions customers using Microsoft Dynamics CRM 2011, 2013, 2015 or Dynamics...
Adding Bing maps in Office 365
Maps are in virtually any app or portal we use on a day-to-day basis. SQL server consumers have utilized this...
Excel services in SharePoint
Imagine a scenario where an organization leverages Microsoft Excel to generate and share reports and charts with their stakeholders and...
How to solve error ID3242: The security token could not be authenticated or authorized when connecting Scribe to Microsoft Dynamics CRM
Are you trying to connect to Microsoft Dynamics CRM from Scribe Insight and getting the error message “ID3242: The security...
When opportunities in Microsoft Dynamics CRM are not part of the business process
Microsoft defines an opportunity as “a lead who is now almost ready to buy – in other words, it’s a...
5 things that rock my world in the 2016 Spring Wave of Microsoft Dynamics CRM Online
Microsoft just announced the Microsoft Dynamics CRM Spring 2016 Wave will be available for online customers in quarter 2. There...
Utilizing your Office 365 investment
Welcome to the cloud, new Office 365 subscriber. Do you know what you actually get with your shiny new subscription? Sure,...
Microsoft Dynamics CRM 2016 feature: Case management just got better
With the released of Microsoft Dynamics CRM 2016, one of the key features is enhancing the customer experience for organizations....
Take advantage of browser profiles in Office 365
“Let me show you what that looks like on our Office 365 tenant!” Many of us in consulting, whether sales,...
Challenges that some Microsoft Dynamics GP users face when creating SmartList reports
Many users struggle when it comes down to creating new SmartLists reports using either SmartList Builder Tool or Microsoft Dynamics...
Microsoft Dynamics CRM for phone mobile app issue: Open activities appear locked
During a recent Microsoft Dynamics CRM 2015 online implementation we stumbled upon an issue with editing Activities in the Dynamics...
Microsoft Dynamics CRM 2016 new signature control feature for phones and tablets
With the release of Microsoft Dynamics CRM 2016, there is a bundle of new features for administrators and developers out-the-box....
Displaying an image captured by the mobile signature control in the Dynamics CRM web and Outlook clients.
The release of Microsoft Dynamics CRM 2016 has introduced some great new functionality, including new controls for the mobile client...
Tips for Setting up Microsoft Dynamics GP multi-currency for use with Management Reporter
Creating translated financial reports in Management Reporter is, in large part, dependent on how you setup multi-currency in Microsoft Dynamics...
What is Microsoft’s ECM strategy?
Depending on what you read, Microsoft’s ECM (Enterprise Content Management) strategy of cloud first, mobile first which are the tools...
Microsoft Dynamics CRM 2015 Update 0.2 benefits on-premise users
Microsoft Dynamics CRM 2015 update 0.2 is released for on-premises customer. This update contains mostly hotfixes and support functionality. Changes...
What is missing from Microsoft Office 2016?
For all of the new features being offered in Microsoft’s rollout of Office 2016 there is one essential tool missing:...
Use owner and access teams to customize group privileges in Microsoft Dynamics CRM
Teams in Microsoft Dynamics CRM are a group of users who can be assigned similar privileges. There can be exceptions...
Are you prepared for Microsoft Dynamics CRM 2016 upgrade?
Microsoft Dynamics CRM 2016 is released, you can read more about the new features and capabilities in this What’s new...
Does my organization have a disaster recovery solution or a backup solution
By now, I assume we have all heard the statistics that 80% of organizations that face a catastrophic event, without...
Managing floor stock production in Dynamics AX
Production often requires an item for which the quantity is not precisely defined. Usually these are relatively inexpensive items, and...
What’s added in Microsoft Dynamics CRM 2015 Update 1 for online and on-premises users?
In a perfect world, we all want Microsoft Dynamics CRM 2015 Online updates to match Dynamics CRM 2015 on-premises in...
Backup and disaster recovery for Microsoft Dynamics GP
How do I protect my Microsoft Dynamics GP environment from data loss? The answer, very often is, “It depends.” Each...
Resolving the issue when Outlook crashes after installing Microsoft Dynamics CRM Client for Outlook
I’ve run into several situations that when installing or updating the Microsoft Dynamics CRM Client for Outlook, immediately after opening...
Understanding Microsoft Dynamics GP module integration : Best practices for posting setups
Navigating through the posting process in Microsoft Dynamics GP can be challenging if you do not understand how the system...
Displaying external item numbers on purchase orders in Microsoft Dynamics AX
The ability to increase communication between customers and vendors is always essential. Microsoft Dynamics AX allows its users to better...
The new features in Microsoft Dynamics GP 2015 R2 and why you should stay current
Microsoft Dynamics GP is on track for the promise of bi-annual significant update releases. Adding many new features with the...
Managing customer furnished material in Microsoft Dynamics AX
While Dynamics AX is a very comprehensive ERP solution, there is really no completely tailored solution for managing customer furnished...
When no customer service is great customer service and how to know what’s most effective for your business
I am flying back from my family’s usual stomping ground, Disney World. During this trip, we utilized for the first...
Deleting a company in Management Reporter 2012
Management Reporter is a common tool for the Microsoft Dynamics ERP solutions, Dynamics AX, Dynamics GP and Dynamics SL alike....
Don’t get caught with your phone system down
Many people talk about the dark days of IT as cloudy days. However, the cloud has been a significant improvement...
Why health and human services agencies are turning to Microsoft Dynamics CRM for case management
In the Health and Human Services (HHS) industry, there are many investments being made in technology, software and business process...
Changing from a single EFT format to multiple EFT file formats in Microsoft Dynamics GP
We recently had a client who needed to process an EFT payment in Microsoft Dynamics GP to an individual’s personal...
Dissecting the administrator’s Microsoft Office 365 experience with Microsoft Dynamics CRM
Last week I attended the CRMUG Summit in Reno and leda session called Dissecting the Administrator’s Office 365 Experience with...
Tracking contact’s organization history in Microsoft Dynamics CRM Online
Have you ever come across a situation where a contact leaves a company but joins another company that is also...
Microsoft Dynamics GP with single sign on functionality and simplified IT administration
As organizations grow, so do their need for larger, more complex environments. As a result, users are becoming all too...
Creating notes for shipping documents in Microsoft Dynamics AX
Using the Notes functionality within Dynamic AX can be very helpful. Notes can be used to alert warehouse personnel to...
Storing the “Last Activity” on a Microsoft Dynamics CRM record
One of the most common requests in the xRM world (Download our white paper, Extending CRM: Utilizing xRM to expand...
How to use Microsoft Dynamics AX 2012 Task Recorder to create a Life Cycle Services Business Process Modeler
Microsoft’s Life Cycle Services is cloud-based workspace that improves the efficiency and collaboration of Microsoft Dynamics AX 2012 implementations. Life...
Escheatment and unclaimed property procedures in Microsoft Dynamics GP
It’s very common for companies in Microsoft Dynamics GP to have open reconciling items on their books for checks that...
10 scenarios where Microsoft Dynamics CRM is a smarter choice for nonprofits
Let’s face it, there are a plethora of systems designed specifically for nonprofits, whether it is a CRM platform, member...
Setup and process for intercompany trade in Microsoft Dynamics AX 2012 R3
Dynamics AX 2012 R3 allows for the capability to handle intercompany trade transactions. Intercompany trade transactions allow organizations to sell...
Four top Microsoft Dynamics CRM end user training tips
Effective end user training on Microsoft Dynamics CRM is a key factor to a successful implementation. Clients often ask for...
ERP Shout Out — Why Microsoft Dynamics GP is a leading player in the middle market
Already an established leader within the ERP community with well over 47,000 customers, there is a renewed enthusiasm for Microsoft...
Microsoft Dynamics CRM 2015’s new mobile app for smartphones
Two years ago, I wrote a blog about using Microsoft Dynamics CRM 2013 mobile client on tablets, The Future of...
Microsoft Dynamics AX 2012 R3 — Royalty Management
One of the new features in Dynamics AX 2012 R3 is the inclusion of the royalty management module. In order...
Tracking Donor Advised Funds without losing donor data in Microsoft Dynamics CRM
When implementing Microsoft Dynamics CRM for non-profits, one of the biggest pain points I hear from clients about other systems...
Need an Accounts Payable Historical Aged Trial Balance in SmartList or SQL for Microsoft Dynamics GP?
How many times has a Microsoft Dynamics GP client asked for a trial balance report that they can easily see...
How to track emails outside of the Microsoft Dynamics CRM system
In some cases, small features in Microsoft Dynamics CRM mean a lot. I recently learned this while doing a training...
Error when opening Workflow Document from email using Microsoft Dynamics GP Web Client
Recently, I was working with one our Colorado clients and ran into an interesting issue. When the user was attempting...
How to configure a Server Side Setup for Email Router in Microsoft Dynamics CRM
In my last blog, The Microsoft Dynamics CRM email router made simple, I talked about the basic concept of the...
Tech Support Alert: U.S. Payroll Round 4 tax tables have released – North Dakota
Microsoft announces the following important releases: Dynamics GP U.S. Payroll March 2015 Hot Fix Dynamics GP U.S. Tax Update Round...
Microsoft Dynamics CRM 2015 Update 1: Getting Started with Office 365 Groups
The Dynamics CRM 2015 Spring Update contains a wonderful new preview feature titled Office 365 Groups which will allow for...
Six questions to ask yourself when determining the right time to upgrade your Microsoft Dynamics CRM system
This is a question that our clients often ask us when there is new version of Microsoft Dynamics CRM is...
Microsoft Dynamics GP brings robust ERP solutions to health care organizations
If you are looking for a robust, cost effective ERP solution in the health care industry, you should evaluate Microsoft...
How to recreate the data mart in Management Reporter for Microsoft Dynamics
Are you seeing bad or missing data in Management Reporter for Microsoft Dynamics? You may need to recreate your data...
F&B Executive Insights: Microsoft Dynamics AX and Your Existing Microsoft Technology Are a Match Made in Heaven
From razor-thin margins and fluctuating commodity prices to strict demands for regulatory compliance and evolving consumer expectations, the challenges facing...
Executive Insights: Microsoft Dynamics AX for Retail and Native Social Network Integration
Capturing and retaining a core audience is a critical part of staying competitive and profitable across almost every enterprise, but...
Updating full name format on existing Microsoft Dynamics CRM contact records
Recently, a client came to me with the request to change how the Full Name column was displayed in Microsoft...
When and why to upgrade your Microsoft Dynamics GP system
Clients upgrade their Microsoft Dynamics GP system for many reasons. For some, it’s to keep in compliance with payroll taxes...
Microsoft spotlights usage of Microsoft Dynamics CRM for public sector in New Jersey agency
Our client, Camden County Board of Social Services, selected RSM to implement Microsoft Dynamics CRM for its state agency. Camden...
Microsoft Dynamics GP’s Management Reporter Data Mart: what is it and when you’d recreate
If you use Management Reporter, and you have probably heard of the Data Mart. The Data Mart is a way...
Microsoft Dynamics AX 2012 Quick Trick: Generating list of AOT changes utilizing the project filter
Microsoft Dynamics AX 2012 is an incredible piece of software. It allows extreme flexibility for both end users and developers....
C# Development Tips for Microsoft Dynamics CRM
At RSM, we prioritize the use of out of the box features of Microsoft Dynamics CRM to solve business problems....
What does the Microsoft GP 2015 R2 release mean to the Dynamics GP user?
Microsoft Dynamics GP 2015 R2 was just released. So what does that mean to the Dynamics GP user? At a...
When Quick View and Copied Fields should be used in Microsoft Dynamics CRM 2013
The Quick View was introduced in Microsoft Dynamics CRM 2013 and addresses design issues that had existed regarding related entities and...
Microsoft Project integration with Microsoft Dynamics AX 2012 R3
Microsoft Dynamics AX 2012 R2 Cumulative Update 7 includes an out-of-the-box integration to Microsoft Project. This article will show how...
Microsoft Dynamics CRM Outlook Client: How to manage importing too many contacts
The power of having your Microsoft Dynamics CRM system and Outlook closely integrated is well documented, but what happens if...
Microsoft Dynamics CRM 2015 Spring update released — first impression
Microsoft Dynamics CRM 2015 major Spring update has been officially released for Dynamics CRM Online. After experiencing the new changes,...
How to manage automatic client updates in Microsoft Dynamics GP
I recently got asked how IT can manage and deploy the updates for Microsoft Dynamics GP for several client workstations...
The focus on marketing in a CRM implementation
There has been a shift in the conversations we have been having around Microsoft Dynamics CRM. More often than not,...
Executive Series: Unlocking IoT and Omnichannel Retail Insights for Competitive Advantage with Dynamics AX
As the Internet of Things (IoT) continues to explode, connecting all manner of devices with the Internet, consumers are interacting...
What to consider when migrating data to Microsoft Dynamics CRM
When you begin a Microsoft Dynamics CRM Specialists, there is one very important question you need to ask yourself very...
The Microsoft Dynamics CRM email router made simple
One of the things I am frequently asked for help with is the Microsoft Dynamics CRM email router. Whether it’s...
What is Service Based Architecture for Microsoft Dynamics GP
Service Based Architecture is being introduced in Microsoft Dynamics GP 2015, and represents part of a larger paradigm shift for...
Feature Spotlight: Microsoft Dynamics CRM Marketing
Over the course of my Microsoft Dynamics CRM career, I’ve worked with versions 4.0, 2011, 2013, and now 2015. In...
Integrating Microsoft Lync to Microsoft Dynamics AX
Over the last few years Microsoft has made significant improvements with its software. One aspect, which has seen tremendous improvement,...
It’s a Small World After All—Why Multi-Site, Multi-Language and Multi-Currency ERP Capabilities Are a Must for Today’s F&B Leaders
As manufacturers look to globalization to expand operations and strengthen strategic partnerships, the F&B supply chain is expanded to include...
Security vs. Control: Airplanes, the Cloud and Office 365
So, I had time to write this on an airplane tonight, and it was fundamentally uncomfortable. It was hot, crowded,...
Microsoft Dynamics CRM 2015 spring release at a glimpse
The Microsoft Dynamics CRM 2015 spring release AKA Vega will launch in Q2 2015 and promises some great new tools...
Using Microsoft Dynamics AX Application Integration Framework (AIF) for high volume integrations
Microsoft Dynamics AX 2012 has a plethora of available integration tools, often leaving implementers confused on what tool should be...
What is Microsoft Dynamics CRM’s Service Activity
Microsoft Dynamics CRM has quite a few “out of the box” activities that can be leveraged, i.e. Phone Call, Task,...
Leveraging workflows for consistent salutations and household mailing capabilities in Microsoft Dynamics CRM
Salutations are important data points when it comes to bulk communication with contacts in your database. With the right salutation...
Using Microsoft Dynamics CRM case management in public sector
Lately we have had some interesting Microsoft Dynamics CRM projects in public sector, which highlights the power and versatility of...
How to mask the bank account number in Microsoft Dynamics GP reports such as Direct Deposit Statement in Report Writer
There is a KB article, How to use Report Writer to create a calculated field to mask the bank account...
How to sync Microsoft Dynamics CRM Contacts to your smartphone’s Contacts
I recently had a client in the Real Estate Development market where we implemented Microsoft Dynamics CRM 2015. This was...
Leveraging Microsoft Dynamics AX Personalization — Save, Reset, Load and Retrieve Buttons
Microsoft Dynamics AX Usage Data is quite powerful in a number of ways, one of which is when users want...
Custom ERP Solution Streamlines Operations and Boosts Visibility across Pharmaceutical Supply Chain
While being able to quickly retrieve and consolidate critical data across a variety of business activities is an essential function...
How to create a subreport to calculate a distinct total in Microsoft Dynamics CRM Online using SSRS BIDS Report
When writing reports against data for Microsoft Dynamics CRM Online, I am often faced with limitations of writing dataset queries...
Syncing tasks and calendar reminders from Microsoft Dynamics AX to Microsoft Outlook
While working with a client to propose Microsoft Dynamics AX as a solution to replace a legacy CRM and ERP...
Customer master data upload using Microsoft Dynamics AX Data Import Export Framework (DIXF)
Customer master data is the basic requirement of any ERP master data. When you have to upload large amount of...
Team Foundation Server for Microsoft Dynamics CRM
In Microsoft Dynamics CRM, there is a great tool that is extremely powerful and highly underutilized – Microsoft’s Team Foundation...
Microsoft Dynamics CRM Error: Unable to get property ‘form_onload’ of undefined or null reference
Recently, we were working with a client preparing to upgrade to Microsoft Dynamics CRM 2015 from Dynamics CRM 2013 Spring...
Changing the rollup calculation frequency in Microsoft Dynamics CRM 2015
One of the exciting new features, introduced in Microsoft Dynamics CRM 2015, is the rollup field type. In my colleague’s...
Retrieving purchase order from Microsoft Dynamics AX 2012 using custom built Application Integration Framework (AIF) service
I recently got a call from one of my client who told me that they have an urgent request to...
Retail Executive Insights: Technology that Makes Your Customer-Facing Employees “Chief Empowerment Officers”
Knowledge is power, and today’s consumer has more control than ever before. By simply logging in online or turning on...
Understanding usage of transient fields in Microsoft Dynamics CRM
A transient field is one for which the contents of the field are typically valid only at the point the...
New Advanced Find filter criteria “Under” and “Not Under” in Microsoft Dynamics CRM 2015
Microsoft Dynamics CRM 2015 is shaping to be a much better upgrade than its previous predecessors. Along with some new...
Changing default SmartList options in Microsoft Dynamics GP
I frequently get asked by my Microsoft Dynamics GP clients if they can increase the default SmartList maximum records from...
Microsoft Dynamics CRM Online 2015 Update 1 Announced: What are you excited about?
Microsoft Convergence 2015 has wrapped up in Atlanta and the week was full of news and excitement about the future of...
Connectivity, Commerce, and Retail CFOs: Harnessing Technology to Drive Growth, Part 1
In a world where consumers can both shop without leaving the house and communicate directly with brands with the click...
Connectivity, Commerce, and the Retail CFO: Harnessing Technology to Drive Growth, Part 2
In Part 1 of this blog series, we examined how retail CFOs are leveraging technology, specifically advancements in e-commerce and...
Microsoft Dynamics CRM as the foundation of your digital strategy
Customers are becoming “less loyal” in the traditional sense, so it’s crucial for retailers to provide multiple channels that allow...
How to use Smart Rounding in Microsoft Dynamics AX for customize pricing rules
This blog contains all the information needed to create custom rounding rules when establishing pricing for a company’s items for...
Tips for implementing e-signatures in Microsoft Dynamics CRM
Even though electronic signatures were established in 2000 by the US Federal government’s ESIGN Act, there are still relatively few...
How to set up Microsoft Dynamics AX vendors for 1099 processing
Do you vendors that need 1099s but you are unable to set up them up 1099 processing in Microsoft Dynamics...
Learn how to copy and paste journal entries from Microsoft Excel with new Microsoft Dynamics GP 2013 R2 feature
One of the new feature released in Microsoft Dynamics GP 2013 R2 is the ability to copy and paste journal...
Setting security in report manager for deployment Microsoft Dynamics GP SSRS reports
Part of setting up and deploying Microsoft Dynamics GP SSRS reports is making sure the security is configured. There are...
Microsoft Convergence recap from a Dynamics CRM Perspective – Part 1: opening keynote, Microsoft Dynamics Marketing and unified user experiences
After almost a week at Microsoft Convergence 2015, Microsoft’s premiere event for Microsoft Dynamics users, here are my key take-a-ways...
Microsoft Convergence recap – Part 2: “Microsoft Dynamics CRM Suite”
As a Microsoft Dynamics CRM consultants, there were three topics at Microsoft Convergence that I was most interested, Microsoft Dynamics...
Microsoft Dynamics CRM spring release “Carina” highlights — mmm…CRM.
Microsoft Convergence 2015 just wrapped up in Atlanta. There were many exciting announcements…almost too many to absorb. The pace of...
Using Marketing Lists to bypass the limitations of the Advanced Find functionality in Microsoft Dynamics CRM
The Advanced Find feature in Microsoft Dynamics CRM is one of the most powerful tool at the fingertips of end...
Using Microsoft Dynamics AX Data Import Export Framework (DIXF) module to upload vendor data
Uploading large amounts of data into Microsoft Dynamics AX is not always an easy task. For example, when you are...
Calculating a manual or percentage discount in the sales process with Microsoft Dynamics CRM
In the sales process, the ability to find and meet the prospect’s price point is important to winning the deal....
Setting up payroll blended rates in Microsoft Dynamics GP
The standard overtime rate is at least time and a half (1.5) and that is real easy to set up...
No more JavaScript to calculate fields in Microsoft Dynamics CRM 2015
One of the new features in Microsoft Dynamics CRM 2015 is the addition of calculated fields. This is something that...
Solving SQL Server Reporting Services “cannot create connection to data source” error
Have you ever received this error when trying to run a SQL Server Reporting Services report? An error has occurred...
Microsoft Windows 10 – A Paradigm Shift Toward Simplicity & Empowerment
As you may have heard, Microsoft is busy preparing for it next big operating system release, Windows 10. Over one...
What are the hidden costs of excluding user adoption in your Microsoft Dynamics CRM implementation plan?
Over my career I have spoken with a number of CIOs and technical decision makers who make CRM software and...
Understanding the basics of Role Based Security for Microsoft Dynamics AX 2012
Security in Microsoft Dynamics AX 2012 is based on roles where the access is granted to roles and those roles...
How to identify who has Accounts Receivable or Accounts Payable invoice marked in Microsoft Dynamics AX
Have you ever been asked to apply cash to an invoice in Microsoft Dynamics AX through an Accounts Receivable Payment...
Does the Microsoft Dynamics CRM 2011 for Outlook client work with Microsoft Dynamics CRM 2013?
As our clients upgrade their existing Microsoft Dynamics CRM environments to Microsoft Dynamics CRM 2013, one of the more common...
How professional services function in Microsoft Dynamics CRM
We are more frequently implementing third party packages to open Microsoft Dynamics CRM up to function in professional services organizations...
Taking your ERP implementation from “Good to Great”
I would imagine that a good portion of our readers have read, or at least heard of Jim Collins’ enormous...
Customization of the global search in Microsoft Dynamics CRM 2015
One of the most exciting new features of Microsoft’s latest release of Microsoft Dynamics CRM is the multi-entity quick find...
Clients, good defect and issue reporting “Help Me, Help You” with your Dynamics CRM implementation
When it comes to serving our clients in the Microsoft Dynamics CRM space, or pretty much any software space for...
The benefits of Identity Management in Microsoft Dynamics GP
One of the great new features included in the Microsoft Dynamics GP 2015 release is an improvement to Identity Management....
Microsoft Cloud Platform Roadmap
I have been working with Microsoft for the largest portion of my career; be it as a customer, a partner,...
Use Data Propagation functionality to map custom fields in Recurring Appointment Entity to Appointment Entity in Microsoft Dynamics CRM
The recurring appointment functionality was introduced in Microsoft Dynamics CRM 2011. It allows users to create many recurrences of an...
How to identify active users in Microsoft Dynamics GP
Identifying active user in Microsoft Dynamics GP is a subject that comes up all the time. If a Dynamics GP...
Role center and dashboard basics in Microsoft Dynamics AX
When someone first sees Microsoft Dynamics AX 2012, one of the most eye catching features is the role center dashboards. ...
Microsoft Dynamics CRM 2015: An upgrade with more conveniences
Microsoft Dynamics CRM 2015 has been officially released for online and on-premises customers. After playing around with the new version,...
Attach files to notes in Microsoft Dynamics GP and move OLE notes from previous versions
Document attach is available in Dynamics GP 2013, and with each release, it is getting more functionality. The document attach...
The benefits of integrating SharePoint with Microsoft Dynamics CRM
As customers begin to really accept and utilize a Microsoft Dynamics CRM system, many clients might find themselves in a...
Using Autodim.exe with Integration Manager to run integrations across multiple companies in Microsoft Dynamics GP
Do you run several integrations with Integrations Manager across multiple companies in Microsoft Dynamics GP? Do you find yourself doing...
Keeping a neat house during custom development — Microsoft Dynamics CRM and “Technical Debt”
In the world of custom development, there is a lot of discussion regarding “technical debt,” a metaphor attributed to Ward...
#1 Tip for year-end close in Microsoft Dynamics GP General Ledger – proper account types
Of course creating a backup before you close the general ledger is very important, but the most common issue that...
What is xRM? Out of the box thinking for Microsoft Dynamics CRM
The technical world is full of acronyms, many of which we lose track of the actual words the letters represent....
Protect business data with Microsoft Azure RMS (Rights Management Services)
Protect your business and don’t make the news for the wrong reasons We’ve all seen the stories about security breaches...
What’s new for Microsoft Dynamics CRM 2015?
In December, Microsoft released the newest edition of Dynamics CRM, which they call Microsoft Dynamics CRM 2015. This is the...
Creating reports for Microsoft Dynamics GP using dynamic queries
Most Microsoft Dynamics GP users love SmartLists and those that have deployed them, love Excel Refreshable (ER) Reports. ER Reports give...
How to enable logging in the Connector For Microsoft Dynamics CRM
When running integrations for Microsoft Dynamics CRM 2011 using the Connector for Microsoft Dynamics, you may see error messages in...
Import marketing lists in Microsoft Dynamics CRM with custom import solution
We find ourselves being asked to import marketing lists into Microsoft Dynamics CRM on a regular basis. Customers new to...
Microsoft Dynamics CRM 2015 new functionality: How to do aggregate and calculate rollup data
Microsoft Dynamics CRM 2015 was released for online and on-premise on December 1, 2014, and out-the-box, it has some neat...
The Importance of Training: Part 3 – end-user training and evaluation for Dynamics CRM
Continuing on the topics introduced in my previous article titled “The Importance of a Training Plan: Your Implementation Depends On...
Killer app for dialogs – Extend customer addresses in Microsoft Dynamics CRM without code
The address (AKA customer address) entity is an important entity in Microsoft Dynamics CRM. However, one major frustration is that...
Tips on Creating Custom Forms, Views and Menu Items for Microsoft Dynamics AX
Custom forms, views and menu items can greatly enhance a Microsoft Dynamics AX user’s experience. And once learned, this is...
Open Dialog Process in Microsoft Dynamics CRM 2013 using JavaScript
For those of us who are familiar with calling Dialog process through custom JavaScript in Microsoft Dynamics CRM 2011, you...
Human relationship management (HRM) capabilities in Microsoft Dynamics CRM
How can you turn Microsoft Dynamics CRM 2013 into a human relationship management (HRM) system? By importing a couple different...
Update to the Intercompany Processing function in Microsoft Dynamics GP 2015
With the release of Microsoft Dynamics GP 2015, Microsoft is making an effort to address some of the limitations of...
Tips for improving Scribe performance for Microsoft Dynamics CRM
Our Microsoft Dynamics CRM clients often have a need to integrate their Dynamics CRM environment with other data sources. It may...
Zero in, win faster, sell more — Microsoft’s Sales Productivity Suite give your three products for one great price!
The new age of selling has arrived. Customers increasingly make their buying decisions based on their own research which has forced...
Get me a “SharePoint Type”
There is an old Hollywood joke about the four stages of an actor’s career, with apologies to Mr. Bacon: Who...
Consider a SharePoint and ADFS plan before a Microsoft Dynamics CRM 2013 implementation
Many times when starting a project utilizing Microsoft Dynamics CRM 2013, we talk to customers about any design work for Dynamics...
Understanding the Microsoft Dynamics CRM 2013 versioning strategy
The Microsoft Dynamics CRM 2013 product team is being very intentional with their 2013 software releases. This is due, in...
Creating a Product using the Catch Weight functionality in Microsoft Dynamics AX 2012
The Catch Weight functionality was introduced to Microsoft Dynamics AX with version 2012 and designed for the food and beverage...
Microsoft Dynamics CRM and Power BI for everyone — Microsoft Sales Productivity Promotion
Recently, Microsoft launched a Sales Productivity Promotion where the combination of Microsoft Dynamics CRM Online, Office 365 and Power BI...
Modifying Microsoft Dynamics GP SQL reports
SQL Reports provide a great way to access your Microsoft Dynamics GP data without needing to login to Dynamics GP....
Microsoft Dynamics CRM 2013 Rollup 1 for Service Pack 1 released
Microsoft has released Update Rollup 1 for Service Pack 1 for Microsoft Dynamics CRM 2013. In my previous blog post,...
Codeplex’s SiteMap Editor for Microsoft Dynamics CRM versions 2011 and 2013
I had the opportunity to attend the CRMUG Summit in St. Louis this year and sit in on a session...
Using Teams in Microsoft Dynamics CRM
Recently one of our Denver Microsoft Dynamics CRM clients asked if it was possible to see a comprehensive list of...
SharePoint Online with Office 365 vs. SharePoint Server
I’m sure you all have been hearing a lot about Office 365 and SharePoint Online over the past several months...
Microsoft Dynamics CRM 2013 field security profiles explained
One of the great features that Microsoft incorporated into Dynamics CRM 2013 is the ability to lock down certain pieces...
The Importance of Training: Part 2 – train the trainer
Continuing on the topic of training from my last post, The importance of training: Part 1 – the training plan,...
Microsoft Dynamics CRM 2013 “Data Encryption Feature Isn’t Activated” error when moving database from online to on-premise environment
We recently migrated a Microsoft Dynamics CRM 2013 online database down to an on-premise environment and stumbled upon an error when...
Microsoft Dynamics CRM 2013 errors in Google Chrome
In the course of our daily life, it may not matter very much which browser we use. Sure, colors may...
Comparing Microsoft Dynamics CRM Online versus on-premise deployment
Deployment choices have trade-offs and to make good decisions, organizations need to equate values on the following factors so that...
Retail Inventory Availability with Proximity for Dynamics AX 2012 R3
Inventory availability views and calculations has gone through quite a few changes over the last few versions of Dynamics AX,...
Microsoft Dynamics CRM Insights: a look at the features
My last two blogs, first covered enabling insights for Microsoft Dynamics CRM Online: Getting the most out of your CRM...
Sway – Microsoft Office 365 New Core Application Introduced
RSM Technology Management Consulting representatives recently attended one of Microsoft’s U.S. stops in their global Office 365 Summit Tour. The...
Using a CRM solution helps demonstrate good customer service
Last year I blogged about going to Disney World on vacation and how the use of a Microsoft Dynamics CRM system...
What the revenue recognition rule changes mean to IT and ERP
Accounting Standards Update (ASU) 2014-09, Revenue from Contracts with Customers (Topic 606), has created quite a stir in the accounting...
Segregating Retail Store Information in Dynamics AX 2012R3 Retail
Overview One of the biggest benefits of using Dynamics AX in a retail environment is the ability to work on...
New Microsoft Dynamics CRM 2013 case routing rules
Microsoft Dynamics CRM uses routing rules in the Case Management Module to automatically direct cases to the right people at...
Batch posting for Microsoft Dynamics GP — Part 3: How to fix batches stuck in posting
Even with all of the preventive measures for stuck batches in place, invariably you still may experience a posting interruption...
The importance of training: Part 1 – the training plan
Training at all levels of the organization is critical to the overall success of the implementation. Functionality is no longer...
Accounting for Construction in Progress in Microsoft Dynamics GP Fixed Assets – Part 2
In a previous post, I described the recommended procedures for recording construction in progress (CIP) assets in Microsoft Dynamics GP....
eXtremeCRM 2014 and What to Expect for Microsoft Dynamics CRM 2015
After three days of eXtremeCRM 2014, Microsoft has left many high expectations for the future of Microsoft Dynamics CRM. While...
eXtremeCRM 2014: Looking beyond Microsoft Dynamics CRM 2015
At the closing of eXtremeCRM 2014, Microsoft Dynamics CRM group product manager Venkat Sathyamurthy discussed the vision of Microsoft Dynamics CRM...
Microsoft Dynamics CRM — Moving between on-premise and online, and vice versa
We have had a few customers that have decided, for whatever reason, to move from Microsoft Dynamics CRM on-premise to...
Five ways Microsoft Dynamics CRM Insights can help you improve relationships
My last blog, Enabling insights for Microsoft Dynamics CRM Online: Getting the most out of your CRM investment, covered deployment...
Codeplex’s CRM2011 User Settings Utility for Microsoft Dynamics
One of the most common questions I get from customer using Microsoft Dynamics CRM is how do I manage the...
Using Power BI to light up Microsoft Dynamics Business Applications reporting
Power BI, simply stated, is a Microsoft business intelligence platform designed to combine the familiarity of Microsoft Office (with over...
Route for upgrading from older versions of Microsoft Dynamics CRM to Microsoft Dynamics CRM 2013
We have had a number of customers that are looking to move from Microsoft Dynamics CRM 4.0 (3.0 in one...
Batch posting for Microsoft Dynamics GP — Part 1: Batch posting vs. transaction level posting and batch edit lists
Although Microsoft Dynamics GP allows individual transaction level posting, we recommend using batch posting whenever possible. Batch posting allows you...
Batch posting for Microsoft Dynamics GP — Part 2: Cause and prevention for stuck batches
Transactional errors are not the only reason for a batch to be interrupted and fail during posting in Microsoft Dynamics...
Microsoft Dynamics CRM 2011 SQL server error while deleting solution
I attempted to delete a managed solution in my test environment of Microsoft Dynamics CRM and halfway through the process,...
Do I need to upgrade my Microsoft Dynamics CRM 2011 for Outlook client to use Dynamics CRM 2013?
As our clients upgrade their existing CRM environments to Microsoft Dynamics CRM 2013, one of the more common questions I...
Enabling insights for Microsoft Dynamics CRM Online: Getting the most out of your CRM investment.
The most successful sales, marketing and customer service organizations effectively manage their relationships in order to better serve their customers....
Adding additional user fields to a Microsoft Dynamics SL screen
All too often, Microsoft Dynamics SL clients run out of user fields when looking to maintain additional information. This shortage...
Microsoft Dynamics CRM 2013 data imports limitations
We get a lot of questions as far as data imports and more specifically updating. Microsoft Dynamics CRM 2013, just...
How to record Construction in Progress (CIP) in Dynamics GP Fixed Assets
Clients frequently want to understand the options for tracking construction in progress (CIP) assets in Microsoft Dynamics GP. CIP assets...
Subscription and contract invoicing solutions in Microsoft Dynamics AX
In the world of products and services, for the consumer and business, the concept of invoice and payment is simple:...
Using the Dynamics AX Collection Classes
The Microsoft Dynamics AX collection classes provide simple data structure implementation to allow developers to store and access simple types...
Microsoft Dynamics AX helps thriving manufacturing companies manage growth in supply chain
According to the 2014 RSM Manufacturing & Distribution Monitor report, thriving manufacturers and distribution companies show similar patterns in investment,...
Business rules in Microsoft Dynamics CRM 2013 are missing one key feature
I have read many of the blogs written by my colleagues about the great new features of Microsoft Dynamics CRM....
Getting ready for budgeting season with the latest budgeting tools
It’s getting close to budgeting time and you may be thinking there has to be another way other than Excel...
Update Rollup 3 for Microsoft Dynamics CRM 2013 released: install or not to install?
With each new Update Rollup of Microsoft Dynamics CRM 2013 being released, you have to think carefully if it is worth...
The phase out of Business Portal — What now?
There are a significant number of Microsoft Dynamics GP users who have used the Business Portal application for entering things...
Pros and cons of Microsoft Dynamics GP 2013 Roll Down Segment Changes feature
Roll Down Segment Changes is a new feature added to Microsoft Dynamics GP 2013 that allows users to make a...
White Paper: Extending CRM: Utilizing xRM to expand your relationships
The term xRM, where “x” is an algebraic variable that represents any business relationship you want to manage, is used...
Hiding a section and fields in Microsoft Dynamics CRM 2013 using Business Rules
Business Rules within Microsoft Dynamics CRM 2013 allows users to add functionality to the system that in previous versions of Dynamics CRM...
Microsoft Tools That Help: Creating Consistent UI with the Dynamics AX Form Checker
Creating Consistent UI with Dynamics AX Form Checker “To do the job right you need the right tools” is the...
Tech Article: Configuring Balance Sheet Templates in Microsoft Dynamics AX 2012
Configuring Balance Sheet Templates in Microsoft Dynamics AX 2012 Management Reporter 2012® incorporates many new features such as interactive report...
Why Business Rules are the biggest change to Microsoft Dynamics CRM 2013
In Microsoft Dynamics CRM 4.0 and Microsoft Dynamics CRM 2011, if you wanted any type of automation on your record...
Microsoft Tools that Help: How to Create an Entity Relationship Diagram
“To Do the Job Right You Need the Right Tools!” The slogan of a favorite blog site of mine, Microsoft...
Formatting date and time fields in a mail merge for Microsoft Dynamics CRM 2013
The mail merge feature in Microsoft Dynamics CRM 2013 allows users to automatically add the names, addresses, and other information...
Microsoft Dynamics CRM 2013 Issue Assistance: “Are you sure you want to leave the page?” pop-up on Save
During the previous few months of working with Microsoft Dynamics CRM 2013, there is one issue I’ve seen time and...
Dashboard Security in Microsoft Dynamics CRM 2013
Microsoft Dynamics CRM 2013 has brought us many new functionalities and features such as new user interface (UI) model, business...
Integrating Microsoft Dynamics CRM with Bing Maps REST Services
A new feature of Microsoft Dynamics CRM 2013 is the out-of-the-box Bing Maps integration. It provides the user with a...
Ahead of the Game: H-E-B’s Early Adoption of Enterprise Technology Means Competitive Advantage in Today’s Marketplace
The food manufacturing industry faces many challenges, from consumer demands, operational inefficiencies to governmental regulations. For many companies, adopting enterprise-wide...
Configuring Workflow for Microsoft Dynamics AX 2012
Introduction In the first article Simplifying Workflow, we reviewed the steps for running the workflow infrastructure configuration wizard, creating a...
Simplifying Workflows for Microsoft Dynamics AX 2012
Introduction The workflow process is vastly expanded in Microsoft Dynamics® AX2012. The built in new capabilities of line item approval,...
Microsoft Dynamics CRM 2013 Opportunity Error Fix: Object doesn’t support property or method ‘Form_onload’
While recently working with a Microsoft Dynamics CRM 2013 online environment, an error appeared on the Opportunity form. “There was...
Sub-grid Auto Reload Limit has Changed in Microsoft Dynamics CRM 2013
Those that worked with Microsoft Dynamics CRM 2011 know you can insert more than four sub-grids on a form. However, only the...
Microsoft Dynamics GP 2013 Progress Bar Issues
Microsoft Dynamics GP 2013 includes a new progress bar feature on the Depreciate Routine, but it is a bit touchy. ...
Setting up Mailboxes in Microsoft Dynamics CRM 2013 for Online Clients
In Microsoft Dynamics CRM 2013 Online, there are a great deal of changes to how Microsoft Dynamics CRM will manage e-mails...
Scribe Fails to Connect to Microsoft Dynamics CRM 2013
We had this happen to one of our clients as a result of the Microsoft moving them from the LiveId...
Microsoft Dynamics CRM 2013 Mobile Client and JavaScript: Do they play nice together?
As with most Microsoft Dynamics CRM implementations, there tends to be an abundance of JavaScript that accumulates on the forms...
Internet Explorer 11 and Windows 8.1 support added for Dynamics CRM 2013
We’ve received many calls from users of Dynamics CRM 2013 that have been struggling with compatibility issues when using Internet...
A Faster Way to Create Records in Microsoft Dynamics CRM 2013
For many of us who have used Microsoft Dynamics CRM 4.0 or Microsoft Dynamics CRM 2011, you will notice that creating...
Restoring the Email Configuration option in the Microsoft Dynamics CRM 2013 Settings Area
It seems that with organizations that were migrated from Microsoft Dynamics CRM 2011 to Microsoft Dynamics CRM 2013, the Email...
Retail Database Sizing Using SQL Express
AX2012 R2: Retail POS Database Sizing From time to time I am asked what version of SQL Server the client...
Selecting Hardware for Microsoft Dynamics AX for Retail
How to Select Hardware for Microsoft Dynamics AX for Retail? Clients Ask: “Which Should I Buy? Can I Use...
11 Reasons Why CRM Implementations Fail
For many companies, CRM is all about acquiring new customers, keeping your existing customers, increasing sales to existing customers and...
The Whirlwind of Microsoft Dynamics Convergence Comes to an End
What a week! The week of Microsoft Dynamics Convergence was filled with so much information to gather, absorb, retain and disseminate....
Microsoft Dynamics Convergence has officially begun!
Day two of Microsoft Dynamics Convergence started with a great drum line from Spirit of Atlanta Drum & Bugle Corps, as...
First Taste of Convergence: CRMUG PreGAME 2014
I was told that Monday would be the PreGame for Microsoft Dynamics Convergence, which officially begins tomorrow, so I figured it would be a light...
Working with Business Process Flows in Microsoft Dynamics CRM 2013
One of the exciting new features of Microsoft Dynamics CRM 2013 is Business Process Flows. This feature provides many benefits including:...
Migrating root business unit using Connector for Microsoft Dynamics
We recently assisted a client who decided to migrate their Microsoft Dynamics CRM 2011 on-premise implementation to Microsoft Dynamics CRM...
Why can’t I change my personal settings in Microsoft Dynamics CRM 2013? A simple fix to a big personal problem.
In Microsoft Dynamics CRM 2013, there are a significant amount of nuances and changes for personal settings that have caused...
Export Limitation from Microsoft Dynamics CRM to Microsoft Excel
The 10,000 records export limitation from Microsoft Dynamics CRM to Microsoft Excel is certainly a hurdle for a lot of...
Microsoft Dynamics CRM 2011 “Access is denied” error resolved
Many of us who have implemented Microsoft Dynamics CRM or wrote Jscript Odata from the SDK will sometime stumbled upon an...
Clearing Microsoft Dynamics CRM Common Script Error
Many companies that use Microsoft Dynamics CRM, use it along with the Microsoft Outlook plug-in. This offers the ability to track...
Solving Microsoft Dynamics GP’s Unable to Enter Invoice against PO Receipt Issue
I recently had a repeat support request. That is, same issue but from a different client. So, I thought I...
Five ways to jump start your Microsoft Dynamics ERP system
Many users have been working with their ERP system for five or ten years and paying the enhancement each year. ...
Update Rollup 16 for Microsoft Dynamics CRM 2011 is available
Microsoft has released Update Rollup 16 for Microsoft Dynamics CRM 2011 for on-premises customers. Update Rollup 16 contains over 150...
Microsoft Dynamics CRM 2011 to 2013: Changing Your Outlook Client
This is a step-by-step guide to uninstalling Microsoft Dynamics CRM 2011 for Outlook from your computer, and installing Microsoft Dynamics...
Microsoft Dynamics CRM 2013 Update Rollup 1 is Released
For many of us who upgraded to Microsoft Dynamics CRM 2013 or have used since it was released, you will...
White paper: Spend visibility and shared services, strategies to address growing pains for long-term care organizations
In a recent white paper, Spend visibility and shared services, strategies to address growing pains for long-term care organizations, RSM...
Important message for Dynamics GP users who need to print 1099s
We are starting to get a lot of calls from customers who are getting ready to print their 1099s. For...
Issues and options for running Microsoft Dynamics CRM versions 2011 and 2013 in Windows 8.1
With the release of Windows 8.1, many businesses that have been running Windows 8 are upgrading so they can get...
How Data Mart in Management Reporter 2012 helps Analytical Accounting
If you are using Analytical Accounting (AA) in Microsoft Dynamics GP, there are benefits from implementing the Data Mart in...
O365 SharePoint 2013 Folder Creation Code Using the Client Object Model
A lot of organizations today are taking advantage of Microsoft Dynamic CRM’s integration into SharePoint because SharePoint is by far...
Interpreting a Microsoft Dynamics CRM 2011 custom report parse error
A client recently received the following error after uploading a custom report to Microsoft Dynamics CRM 2011 and trying to...
Tips for importing emails into Microsoft Dynamics CRM
I recently had to import a series of email records into Microsoft Dynamics CRM which became a little more challenging...
Understanding the different options for tracking E-mails in Microsoft Dynamics CRM
The power of Microsoft Dynamics CRM as far as tracking emails is great. It is also a little overwhelming. I...
How a CRM system can make you look foolish
I recently ran across a situation where utilizing a CRM helped to make a company look foolish. I was getting...
Pros and Cons of Repurposing a Microsoft Dynamics CRM Native Entity
With Microsoft Dynamics CRM’s ability to easily configure and customize a system to fit any business process, questions frequently arise...
Microsoft Dynamics CRM 2011 JavaScript OnChange of Checkbox Field —Now Instant!
For us Microsoft Dynamics CRM consultants or developers who has ever written JScript codes for on-click of checkbox field for...
How to backup your Microsoft Dynamics CRM Online or Salesforce.com database for local use
With many clients moving to the cloud, there are still some concern about who owns the data and how the client...
Replacing a Field Label in Microsoft Dynamics CRM with an HTML Web Resource
When configuring forms within Microsoft Dynamics CRM, a form’s field label has a 100 character maximum. In certain instances, 100...
How to set up Microsoft Dynamics CRM 2013 for mobile tablets
Microsoft has definitely improved the functionalities of running Microsoft Dynamics CRM on tablets in their latest version, Microsoft Dynamics CRM...
How to create dashboard pie charts in Microsoft Dynamics CRM 2011 with hyperlinked detail views
A client recently asked us for a pie chart report illustrating the breakdown of account types, and hyperlinked to a...
How to populate a text attribute with checkbox labels values in Microsoft Dynamics CRM
In the past we’ve been asked to present an attribute on a form in Microsoft Dynamics CRM that will provide a concatenated...
Microsoft Dynamics CRM 2011 to 2013 Upgrade — Custom Ribbon Button Issue
Our client recently went through an upgrade from Microsoft Dyanmics CRM 2011 Online to Microsoft Dynamics CRM 2013 Online and I noticed some...
Microsoft Has Been Listening! New Customizations Functionality in Dynamics CRM 2013
Lately, I’ve found it increasingly rare that I take the time to read the instruction manual before jumping into something...
Fixing Microsoft Dynamics CRM’s Outlook Plug-in Installation Authentication Issues
Recently, when installing the Outlook plug-in for Microsoft Dynamics CRM, we have been running into authentication issues when using the...
Full Micrsoft Dynamics CRM 2011 functionality for iPad using Safari
A few months ago, this blog detailed the steps for users to gain Full Microsoft Dynamics CRM 2011 functionalities for...
Reasons to Migrate to Microsoft Exchange 2013
Today there is a lot of buzz around Cloud and when it comes to communications and collaborations, Office 365 is...
Prevent unwanted Microsoft Dynamics CRM 2011 contacts syncing down to outlook
From my past implementations of Microsoft Dynamics CRM 2011 for Outlook, the scenario of having unwanted CRM Contacts synced down...
Understanding when to develop business processes for Microsoft Dynamics CRM Connections
With the introduction of Microsoft Dynamics CRM 2011, one of the new features was the Connection entity. The purpose of...
Understanding Chart XML in Microsoft Dynamics CRM
With all of the data being stored in your CRM system, it’s important that information managers and executives are seeing it...
How to configure Microsoft Dynamics CRM 2011 deep linking for mobile browsers
Have you ever created a workflow to send an email with a link to the record? If you’re in the...
New licensing options for Microsoft Dynamics CRM 2013
At the Orion Partner Blitz Training, Microsoft announced three new licensing level options for Microsoft Dynamics CRM Online 2013. This...
Microsoft Dynamics GP 2013 Service Pack 2 installation error
When attempting to install the Microsoft Dynamics GP 2013 Service Pack 2 (12.00.1482), I received a message stating “The path...
Using Microsoft Dynamics GP 2013 tenant functionality
Microsoft Dynamics GP 2013 now comes with tenant functionality. This enhancement lets you have more than one instance of Dynamics GP...
Microsoft Dynamics CRM 2011 vs. Microsoft Dynamics CRM 2013
With all the hype and boom around the new version of Microsoft Dynamics CRM 2013 release, let’s take a look...
Microsoft Dynamics CRM 2011: JavaScript to calculate a percentage discount on the Quote Product
In Microsoft Dynamics CRM 2011, have you ever needed to apply a discount to a single product on a Quote...
Best Practices in Training: The Key to a Successful ERP Implementation – Part 3
This third and final installment of the three-part blog series, “Best Practices in Training: The Key to a Successful ERP...
Best Practices in Training: The Key to a Successful ERP Implementation – Part 2
This second installment of the three-part blog series, “Best Practices in Training: The Key to a Successful ERP Implementation,” will...
Best Practices in Training: The Key to a Successful ERP Implementation – Part 1
After selecting the right ERP system, the next major challenge for an enterprise is in the implementation, where success is...
Microsoft Office 365: Enterprise Plans Explained
One major advantage of a product offering like Microsoft Office 365 is being able to mix and match Enterprise Plans. ...
Issue with ActivityFeeds.Plugin.ActivityClose interfering with the creation of records
We’ve seen some strange issues at several Microsoft Dynamics CRM 2011 deployments where the ActivityFeeds.Plugins.ActivityClose plugin gets registered as a...
Loading a Merchandising Hierarchy with No Programming!
If you are like me, you probably are getting tired of creating hierarchy loaders to setup Retail systems. The good...
Microsoft Dynamics AX 2012 Upgrade Tips
As featured in the “Fall 2013 AXUG Magazine”, below is a small sample of some of the high-level recommendations from...
Checking if a user is a member of a Team (by team name) using JavaScript
Occasionally we need to conditionally take an action programmatically on a form such as hiding fields, etc. based on a...
Business process enhancements in Microsoft Dynamics CRM 2013
With the introduction of Microsoft Dynamics CRM 2013, there are many improvements and enhancements but one of the areas I...
STOP: Yammer Time! — Microsoft’s Next Social Revolution
“It’s dead,” Jive CEO Tony Zingale stated when asked about Yammer during a panel discussion at Fortune Brainstorm Tech. A...
How to set up Microsoft Dynamics GP Payroll deductions for union dues calculations
The formulas used to calculate union dues are often complicated, non standard deductions that require special treatment in Microsoft Dynamics...
Attend RSM’s 2013 Microsoft Dynamics Summits
This fall, RSM will hold its fourth annual Microsoft Dynamics™ Summit events in an expanded footprint. The cities include Malvern,...
Creating Date Sensitive Functionality for not-for-profit organizations in Microsoft Dynamics CRM
We recently had a client in state and local government industry that required records to be activated and deactivated depending...
Business Rules in Microsoft Dynamics CRM 2013
Attending the CRM 2013 partner blitz a few weeks ago certainly got me very excited about some of the new developments and investments...
Microsoft Dynamics CRM error: The issuer of the security token was not recognized by the IssuerNameRegistry – Solved
“The issuer of the security token was not recognized by the IssuerNameRegistry. To accept security tokens from this issuer, configure...
Microsoft Collaboration Technology Supports Refresh Success
I am pleased to have presented my first RSM webinar with Microsoft. It’s on a set of topics near and...
Microsoft Office 365 – Enterprise Features for Any Size Business
The cloud is one of the hottest buzzwords in business today. I can summarize the mission statement of Microsoft® Office...
A new version of Microsoft Dynamics CRM is coming out, why implement now.
A new version is coming out, why implement now? With the onset of Microsoft Dynamics CRM 2013, which was just...
In Microsoft Dynamics CRM 2011, cannot add new phone call or task on contact form – Solved!
A client had been experiencing an issue while using the Polaris forms in Microsoft Dynamics CRM 2011. The client had...
Take CRM beyond sales management to personalized service
I am flying home from vacation to my family’s favorite destination, Disney World. I took note on this trip to...
When to use Scribe vs building data intergration or migration
I recently had a customer that is implementing Microsoft Dynamics CRM 2011. They were asking why we were recommending using...
Intercompany Processing in Microsoft Dynamics GP
Microsoft Dynamics GP is aimed at the middle market and organizations in that space are often comprised of multiple legal...
Microsoft Dynamics CRM And Microsoft Outlook – What’s under the covers?
A few months ago, we were tasked to re-deploy Microsoft Dynamics CRM 2011 for one of our clients. The servers...
“Click to Call” the New Microsoft Dynamics CRM 2013 Phone Feature
Microsoft Dynamics CRM is only getting better! The new phone feature will enhance the user’s communication experience by simply clicking...
Leveraging Microsoft Dynamics AX 2012 Advanced Rules in Account Structures
The flexibility of creating Account Structures (AS) with any number of Financial Dimension (FD) nodes is extremely beneficial when building...
Understanding Table Relations in Dynamics AX 2012
In Dynamics AX implementation, sometimes you need to know the table relations for one reason or the other. For example,...
Microsoft Dynamics CRM 2013 User Interface: Easier, quicker, more functional and more tailored to the way you work
“Our dilemma is that we hate change and love it at the same time; what we really want is for...
The Microsoft Dynamics CRM 2013 image attribute type – major or meh?
One of the new enhancements in Microsoft Dynamics CRM 2013 is the ability to add an image to any record...
Conditional Batch Jobs
Batch jobs are a convenient way to process resource-heavy tasks without locking up a client session. Most batch jobs are...
The Future of Mobile Client in Microsoft Dynamics CRM 2013
After attending a Partners only session of the upcoming new Microsoft Dynamics CRM 2013, I found one prominent feature which...
Microsoft Dynamics CRM 2013 Entity Table Merge for SQL Server
As a partner organization we have the opportunity to get some early sneak-peeks into what’s coming down the pipeline with...
Microsoft Dynamics CRM 2013: A first look
Microsoft recently hosted a webinar to introduce us to Microsoft Dynamics CRM 2013, originally called Orion. The presentation and product...
Using an Agile Hybrid approach to the implementation of Microsoft Dynamics CRM
We have good success implementing Microsoft Dynamics CRM utilizing a project methodology based on the Agile method. The Agile approach...
ERP Implementation: Top 10 Critical Success Factors (Part IV)
Part four of this blog series examines the final three critical success factors: targeted data migration strategy, thorough system testing,...
Data ownership and accountability: Who is responsible in your CRM system?
Time and time again, we continue to see the internal business process struggles of data ownership. The question becomes ‘Who...
Microsoft Office 365 – Business Drivers for SMB’s to Take the Cloud Plunge
Cloud computing continues to be more affordable and accessible than ever before and is becoming the great equalizer for SMB’s...
How to upgrade to Dynamics CRM 2011 by creating entities from customized in Dynamics CRM 4.0
Recently I ran into an issue with a solution import failure for a customer that was trying to move a...
Microsoft Dynamics CRM 2011 Cannot Open Mail Merge From Web Client – Solved
Most marketers depend on the Microsoft Word’s mail merge function to speed up the process of creating letters, labels and...
ERP Implementation: Top 10 Critical Success Factors (Part III)
Part three of this blog series examines the next critical success factors: approved solution design, user/SME participation and engagement, process...
White paper – Transitioning to Microsoft Dynamics AX: Evaluating data migration solutions
As many Microsoft Dynamics GP users evaluate their ERP systems needs, they no doubt look within the Microsoft Dynamics suite...
Tracking large opportunities as a parent to smaller future opportunities
We have had a few clients over the past several years using Microsoft Dynamics CRM that have struggled trying to...
Dynamics CRM 2011 Update Rollup 14 is now available.
Update Rollup 14 for Dynamics CRM 2011 (UR14) is now available. It is primarily a break/fix release squashing several Outlook...
ERP Implementation: Top 10 Critical Success Factors (Part 2)
In this second installment of the Top 10 Critical Success Factors, this blog will examine the first three success factors...
Microsoft Dynamics GP SmartList Export Solutions Save You Time in Excel
Are you utilizing SmartList for Microsoft Dynamics GP to its fullest extent? You know about exporting to Excel for data lists...
Magic Way to Increase Speed with Microsoft Dynamics GP SmartList Export
Many of us rely on SmartList queries to get financial data out of Microsoft Dynamics GP and into our favorite...
Data ownership: who really owns your data in a CRM deployment
We have heard a lot of concerns about data ownership at new client sights. These concerns are not whether the...
ERP Implementation: Top 10 Critical Success Factors-Part One
For many companies, the long and sometimes tedious process of selecting an ERP system is considered easy compared to...
What’s new and what you need to know before upgrading to Microsoft Dynamics CRM 2013 (“Orion”)
“If I had asked people what they wanted, they would have said faster horses.” While there is some debate about...
4 Quick Ways to Enhance Your ERP Solution
Here are a few suggestions for extending your investment with your current ERP solution without having to endure complex implementations....
Illuminating Discrete Subcontracting for Microsoft Dynamics AX 2012
The discrete subcontracting process for Microsoft Dynamics® AX 2012 uses the standard bill of materials (BOM) approach to create an...
Is your CRM system a “Big Brother?”
I typically walk into meetings when Microsoft Dynamics CRM is getting introduced to the end users and a comment is...
3 Tools to Improve Performance Testing in Microsoft Dynamics AX 2012
When it comes to implementing an ERP solution, in my experience, there is an absolutely critical area that is...
CRM Implementation Success Factor: User Acceptance Starts at the Beginning
Sometimes the hardest challenge in switching systems is not the data migration or translating business requirements, it is the adoption...
Pharmaceutical Manufacturer Describes Experience Working with Microsoft Dynamics AX
Osmotica Pharmaceutical is a global specialty pharmaceutical company, headquartered in the United States. In 1986, they begun operations as the Research &...
Using Microsoft Excel as a Data Entry Tool for Microsoft Dynamics CRM
Suppose the business sales representative of a company are on the road and traveling for 12 hours. On the road, their internet...
Demystifying LEAN Subcontracting Implementation for Microsoft Dynamics AX 2012- Part Two
Imagine the subcontracting process for Microsoft Dynamics® AX 2012 resembles a large body of water in which you need to...
Creating a Custom Interactive Grid on a Microsoft Dynamics CRM Entity Form using SSRS
There are many resources documented in how to create a report to appear in a CRM form such as: http://andreaswijayablog.blogspot.com/2011/08/crm-2011-embed-report-in-iframe-and.html...
Don’t Hope for Project Success. Plan for It.
Implementing a new ERP system can seem like a daunting task at the beginning, but if certain guidelines are followed...
Options for Microsoft Dynamics GP 2013 Cloud Deployment
As cloud computing for ERP heats up, Microsoft Dynamics GP 2013 is finally starting to respond. Many of us have...
Configuring the Real Time Web Service 6.1 for Microsoft R2 Point of Sale
Here is a quick walkthrough of how to configure the Real Time Web Service 6.1 in R2. This document assumes...
What’s New in Microsoft Dynamics GP 2013 for Distributors
Distributors and direct sales organizations will benefit from a new feature in Microsoft Dynamics GP 2013 Sales Order Processing. Suggested...
Expanding Microsoft Dynamics CRM Mobile Experience with Photo Capture on iPad
As a Microsoft Dynamics CRM consultant, I always wish we could have the whole Dynamics CRM web browser experience on...
Making a Number Sequence Shared in AX 2012
Note: the instructions to make the following change will make a number sequence shared across ALL companies. This does not allow you...
Video: Microsoft Dynamics ERP and CRM Connector
This 9 minute video demonstrates a common scenario for the Dynamics CRM Connector for Dynamics GP. I demonstrate the qualification of...
Microsoft Dynamics AX 2012 for Retail – Good Stuff Right out of the Box!
Whew! That Microsoft Dynamics AX 2009 retail project is finally finished! The store is open, and after a few hundred modifications,...
Before You Abandon Your ERP System, Consider Optimizing
Let’s face it, the demands of an implementation project along with the pressures of their “day jobs” mean that most...
Reporting Access for Everyone with Microsoft Dynamics GP
I help many of my clients evaluate Microsoft Dynamics GP, and one area that is extremely important in their eyes...
Examining X++ Query Statements for Microsoft Dynamics AX 2012
The query statement in X++ is a primary method of retrieving and manipulating data in Microsoft Dynamics AX 2012. A...
Empowering Data Manipulation for Microsoft Dynamics AX 2012
Data manipulation in Microsoft Dynamics AX2012 empowers the developer with the tools to view, insert, update, and delete data elements...
Full Microsoft Dynamics CRM 2011 functionalities for mobile devices without third-party solutions
As many of you are aware, running Microsoft Dynamics CRM 2011 on mobile device does not offer you the full...
Exploring X++ Control Statements for Microsoft Dynamics AX 2012
Programming control statements are the source of many operations within Microsoft Dynamics AX 2012. This article explores four of the...
Managing the Microsoft Dynamics AX for Retail Whirlwind – Effective end-user training
Ask anyone who has been involved in a retail store opening and they will attest to to the ever-increasing cyclone...
Why Should You Put Your Microsoft Dynamics GP system in the Cloud?
Working with Microsoft Dynamics GP for the past 14 years has allowed me to witness the evolution of many information...
DataAreaId and Partition and Very Slow Queries
Forgetting to add DataAreaId in a SQL query is an issue I see a lot while resolving performance issues for...
Top 4 People Related Pitfalls to a Successful ERP Implementation
It is easy to understand why people would consider an ERP implementation as an “IT Project” or “computer issue”. After...
Hosting provider implements Microsoft Dynamics GP for process integration and significant savings
This Colorado-based company provides cloud hosting and recovery solutions to a global customer base. They inherited Microsoft Dynamics GP after a acquisition...
Spring is the Perfect Time to Migrate from FRx to Management Reporter
Now is the perfect time to migrate your FRx reports to Management Reporter (MR). You have made the decision to...
Creating Pivot Table Forms and Reports in AX
Many times in AX, users would like to manage their items in a matrix or dimensional grid. I’ve used this technique...
Dynamics AX 2012 Trace Parser Setup
If possible, run the long running process in a testing/performance environment where there are not several other processes running at...
Demystifying LEAN Subcontracting Setup for Microsoft Dynamics AX 2012- Part One
Introduction The subcontracting process for Microsoft Dynamics® AX 2012 resembles a large body of water that you need to cross....
MS Peeking Under the Hood at MRP
Master Scheduling Material Requirement Planning It wasn’t that long ago, that running ‘MRP’ was a process that was done only...
Scribe Adapter for Dynamics CRM Connection Error “The authentication endpoint AsymmetricToken was not found on the configured Secure Token Service!”
Let’s say you are migrating from a legacy CRM system to Microsoft Dynamics CRM 2011 Online – Office 365 environment...
Introducing Microsoft SQL Server 2012
Introduction This article describes the exciting new versions and features of the recently released Microsoft SQL Server 2012. Since the...
Integration of CRM with ERP, the Why and ROI
I’ve been fortunate to have worked on the implementation of over 250 CRM systems from several different software publishers over...
Dynamics CRM 2011 Online – Office 365: Internet Explorer Certificate Errors Windows Server 2003
You may notice that there are many articles regarding Certificate Errors in Internet Explorer. Most of what you will find...
Lower TCO, increased functionality prompting migration from Salesforce.com to Microsoft Dynamics CRM
We are seeing a growing trend of organizations migrating from Salesforce.com to Microsoft Dynamics CRM for their customer relationship management...
Creating a Simple Windows 8 App for Dynamics AX
Wouldn’t it be nice to be able to browse your Dynamics AX data directly from Windows 8? In this short...
Infographic: Fuel productivity of customer-facing teams with Microsoft Dynamics CRM
Are you evaluating customer relationship management (CRM) systems? Salesforce.com and Microsoft Dynamics CRM are recognized leaders in the market. This infographic...
Consuming Web Services Using Dynamics AX MorphX
In this article, I will describe a tool and technique to enable Microsoft Dynamics AX 2009 (DAX) to interface with...
Dynamics CRM 2011 Build Unmatch query SSRS report using FetchXML
One of the limitations of the Advanced Find feature of Microsoft Dynamics CRM and by extension, Fetch XML using the...
Microsoft Dynamics CRM 2011 UR12 – Report cannot be displayed
There are many reasons why you might get the “Report cannot be displayed” error message for custom reports and/or out...
Identifying Unused Code
Introduction In the process of implementing and maintaining Microsoft Dynamics® AX, many modifications are created and modified while a portion...
The good, the bad, and the wish list about Microsoft Dynamics CRM 2011 latest Update Rollup 12 (Polaris)
If you are using Microsoft Dynamics CRM 2011 online, you probably noticed there are couple new user interface (UI) forms...
Creating an Application Integration Framework to Microsoft Dynamics AX (DAX) 2012
For anyone that has worked with DAX’s Application Integration Framework (AIF) in previous DAX versions, knows that a typical interface starts...
Dissecting Dynamics AX Role Centers
Wouldn’t it be nice to come into work in the morning, open up Dynamics AX, and see everything that you...
How to increase the use of Microsoft Dynamics CRM in your sales organization
A common problem that confronts users of Microsoft Dynamics CRM, or any other CRM application, is convincing sales people to...
Improved Procurement with Purchase Sales History Analytics
Purchase/Sales History Given the volatility of today’s economic environment, it is imperative for organizations to leverage as much leading edge...
Using Cases to Manage New Product Introduction
Although Dynamics AX is not a completely new product development and formulation system since it does not calculate nutritional details or perform...
RSM’s Dynamics AX Wireless Warehouse Functionality
One of the best ways to manage inventory is through the utilization of handheld bar code reading guns. This not...
Taming Form Parts in AX2012
A form part is a type of fact box that you can insert into a list page form or a...
4 Things to Consider When Getting Started with Social CRM
Social CRM has become a buzzword that many organizations struggle to understand. Is it CRM? Is it a technology? Is...
Implementing Dynamics AX 2012 General Ledger Dimensions – Part 4
Part 4 – Account Structures: Implementation Considerations In parts 1-3 of this series, we’ve examined the various decision criteria around...
Using Models to Create Demand Forecasting in Dynamics AX 2012
If you are not the fly-by-the-seat-of-your-pants type that waits for orders to come in before having to figure out how to...
Embedding PowerView Dashboards into Role Centers
PowerView is great for creating quick ad-hoc reports, but up until now I have not been able to use...
Integrating a Microsoft Dynamics CRM dashboard into any entity
Recently, one of our clients wanted to see a dashboard added into the Microsoft Dynamics CRM form. For example, they...
Using Enterprise Search to Unite Your Data
The Enterprise Search feature within Dynamics AX 2012 is a great way to find things quickly and...
Master Planning Price Alerts & Quantity Breaks
In an economy where the control of spending is critical to cash flow, having visibility to procurement incentives can...
Free webinar: Social CRM and what you need to consider
The web has drastically changed the landscape of today’s marketing programs and how customers buy from us. Most consumers are...
What is PowerPivot? | PowerPivot 101
Building an SSAS cube isn’t for everyone. PowerPivot is! With PowerPivot, you are able to examine data over time...
Dynamics AX 2012 General Ledger Dimensions Part 3 – Profitability Statements: GL vs. Alternate Systems
So in the last piece we looked at various analyses you could do through dimensions. In this section we’re...
Eventing for Microsoft Dynamics AX 2012
Events are a new concept within the Microsoft Dynamics AX 2012 development environment. The premise is easy, you can...
Retail | Product Information Management Systems (part 1 of 2)
One huge challenge that retailers of complex products face on a day to day basis is how to deal...
Microsoft Dynamics CRM 2011 Jscript Walkthrough : Setting Today’s Date in a DateTime Field
When working with Microsoft Dynamics CRM, there are situations that require validation of data on the forms. One of the more...
Using Cases to Track Quality Issues and Complaints
Cases within Dynamics AX 2012 are a great way to track quality issues and complaints throughout the organization. Case management...
Five Crucial Tips for Effective Prospect Research
Phone calls are the main interaction platform between customers and businesses. Over 92% of the average customers report that they...
What is your Organization’s Social CRM Strategy?
Wikipedia’s compares Social CRM as “a synonym for Social Media Monitoring, where organisations watch services like Facebook, Twitter and LinkedIn for...
Dynamics AX AOT Search Too Slow for You? Take Advantage of the Cross-Reference Table
Simple, fast, and flexible functionality utilizing Dynamics AX 2012 cross-reference tables. If you have ever had to use the built-in...
Data Migration Framework (DMF) in Microsoft Dynamics
Microsoft Dynamics® AX 2012 has undergone some significant design changes to the application and the table structures. Even though moving...
Microsoft Dynamics CRM Next Major Service Update in December 2012
If you are using Microsoft Dynamics CRM online, then the upcoming month of December will make your CRM investment much...
Sales Order Template Generation
Easy to setup, administer, and control the specific templates that allow for improved order entry The Sales Order Template Generation...
Outlook Categories and their Integration with Microsoft Dynamics CRM
Microsoft Outlooktasks and Microsoft Dynamics CRM activities both have Categories so if you set this in Dynamics CRM and sync...
Implementing Dynamics AX 2012 General Ledger Dimensions- Part 2 Implementation Considerations
Part 2 – Implementation Considerations In the first segment of this series we looked at traditional segmented general ledgers vs....
Implementing Dynamics AX 2012 General Ledger Dimensions
One of the strongest new features in Dynamics AX 2012 is the Dimensions in the General Ledger (GL) module. This four-part...
Upgrade Strategies | Financial Data Reporting
Often times a company’s incentive to upgrade their Dynamics AX installation comes with a need to reorganize their organizational structure....
Should I Fire My ERP Implementation Firm?
Much has been written about the many failures of ERP over the years. We read that the many causes are...
The 5 Benefits for Construction Companies Using CRM
Traditionally, construction firms have used disparate data bases like Microsoft Outlook or Excel that collect data on projects or customers. CRM...
Microsoft Dynamics CRM 2011 Jscript Walkthrough: Setting Up Look-Up Fields, Part I
I think one of the more common questions I receive when working with Jscript in Microsoft Dynamics CRM is, how...
Part III Financial Dimensions: Segmented Entry Control
Next up is the segmented entry control. In earlier releases, the financial dimensions were displayed as separate fields and were...
Creating Automatic Email Confirmations From Dynamics AX
Automating email communication and email confirmations is a great way to streamline your business process. An example of achieving this is to send...
System vs. Custom Dimensions- Part II Financial Dimensions
5 – System vs. Custom Dimensions As stated in the first part of my blog, a system-defined dimension allows you to...
Top Three Reasons ERP Projects Fail
For some of you out there, reoccurring childhood nightmares were replaced at some point in your life by a horror that...
Getting Started with Javascript Form Scripting for Microsoft Dynamics CRM 2011
With the flexibility of Microsoft Dynamics CRM 2011, there are many options for enhancing the product such as data validation,...
5 Cool New Ways to Use Financial Dimensions in Microsoft Dynamics AX 2012
Financial Dimensions With the complete redesign of the financial dimensions and chart of account structure in Microsoft Dynamics® AX...
Installing the Outlook client for Microsoft Dynamics CRM – Office 365 Subscriptions
I am posting this article as a response to the video tutorial, Installing and Configuring the Outlook client for Microsoft Dynamics...
Migrating Outlook Data Files to Microsoft Dynamics CRM
I have recently been involved in an enterprise implementation of Microsoft Dynamics CRM for one of our manufacturing and wholesale...
Working with Microsoft Dynamics CRM Users in Office 365
With the release of Office 365, there is a new process for adding users to your Microsoft Dynamic CRM Online....
Overlooked Microsoft Dynamics CRM Performance Tweaks – Part 2: Design Improvements
In my last blog I went over how some basic settings in Windows can affect the performance of Microsoft Dynamics...
Introducing the Security Development Tool in Microsoft Dynamics® AX 2012
Security Development Tool The Security Development Tool for Microsoft Dynamics AX2012 is a fast-track method for maintaining roles, duties, privileges,...
Setting Field Security Profile in Microsoft Dynamics CRM 2011 Without Coding
Field Security Profile is a new functionality in Microsoft Dynamics CRM 2011 that helps organization control access to a specific...
Using Requests for Quotation to Automate Vendor Management and Bidding
The Vendor Portal is a great tool that allows you to streamline purchasing processes, and also get the vendor to...
Inventory License Plating – New System Dimension Streamlines Warehouse Operations for Food Industry
Inventory License Plating Powerful, agile, and flexible functionality utilizing a new system dimension to streamline Microsoft Dynamics AX and Wireless...
Training Your Super Users: 5 Important Things to Keep in Mind
So you’ve just selected an ERP system and your company is gearing up for a full-scale implementation. Amidst the flurry...
Microsoft Dynamics CRM 2011 Online with Office 365 – Plug-In Registration and Scribe Adapter – an unsecured or incorrectly secured fault was received – Solved
Microsoft is now moving the 30 day trial versions of Microsoft Dynamics CRM 2011 Online to its Office 365 platform. ...
What’s Up With The Microsoft Office Add-Ins?
Microsoft Office Add-Ins In the past few months, I have been asked countless questions about the new Microsoft Office Add-Ins...
Creating Statements in Dynamics AX 2012 Retail
This post will focus on a functional portion of Dynamics AX 2012 Retail. This week I was working on some customization...
Using Application Triggers in AX 2012 POS Development
This is one in a series of posts related to the Microsoft Dynamics AX 2012 POS application. There is a lot...
Microsoft Dynamic CRM – Assigning Forms to Security Roles
Microsoft Dynamic CRM has an excellent solution for organizations wanting specialized forms to be viewed by teams or business units...
Microsoft Dynamics CRM 2011 Performance Tuning – Part 2
In part 1 of my performance tuning series, I talked about the purpose of the series and covered a couple...
Working with the AX 2012 EDT Relation Migration Tool
This week I was faced with a couple of problems related to the relationships between tables made under an Extended...
Introduction to Programming for Performance in Microsoft Dynamics AX
Microsoft Dynamics AX Programming Tips The performance of an enterprise application is a key factor in how users perceive that...
Microsoft Dynamics CRM 2011: 5 Steps to Reports in Dashboards
Dashboards in Microsoft Dynamics CRM 2011 are a very powerful tool. One which allows users a plethora of information in...
Introducing the New Inventory Value Report in Microsoft Dynamics® AX 2012
Goodbye PIBIG report and Hello Inventory Value report! I am sure many of you have struggled at least once or...
From the CTO: Microsoft Dynamics AX |Synergize Your Desktop
Often when I’m out visiting customers or prospects, we’ll get bogged down on a singular feature or function, and lose...
Bringing the Power of Data Mining to the Mid-Market
Data mining has been around for years, but has yet to really take hold in the mid-market. Instead it has...
AX 2012 for Retail – An Introduction to Application Settings
This post is about using the AX 2012 for Retail Application Settings. This is a dll that exists within the AX...
Improving Productivity with Enterprise Search
Claire, the Accounts Payable Clerk, is entering invoices when her phone rings. She thinks to herself, “I cannot get anything...
Microsoft Dynamics CRM 2011 Dashboard Tip
Microsoft Dynamics CRM 2011 offers up wonderful functionality to build dashboards providing a wealth of information at a glance. Dashboards...
Overlooked Microsoft Dynamics CRM Performance Tweaks
For all of us that use Microsoft Dynamics CRM on a daily basis, we have at some point or another...
Importing Zip Codes into Dynamics AX
Today I would like to discuss importing Zip Codes into Dynamics AX 2012 from a Text file and also point...
Increasing Organizational Productivity with Dynamics CRM
Today’s business climate is extremely lean given the economy of the last few years. Organizations have cut back on people...
The Effects of Poor Customer Service and How a CRM Solution Can Help
“It doesn’t take a lot of poor customer service for a customer to start looking for a replacement.” That message...
Microsoft Dynamics CRM for Outlook Configuration Troubleshooting Wizard
One of our leading Microsoft Dynamics CRM consultant Sarah Champs posted a great article about installing and Configuring the Outlook...
Dynamics CRM 2011 Performance Tuning – Part 1
Like many of you, I’ve spent quite a bit of time going through the performance tuning documents which Microsoft and...
Free Trial of Microsoft Dynamics CRM
Is your organization looking for a more mature Customer Relationship Management (CRM) system? Whether your needs are basic, out of...
Microsoft Dynamics CRM 2011 Update Rollup 10 has been released
Want to keep current with the most recent hot fixes and functionality in Microsoft Dynamics CRM 2011? Update rollup 10...
Marketing Automation Really Extends your Microsoft Dynamics CRM Investment
I am surprised how many Microsoft Dynamics CRM customers don’t use any marketing automation software. When our clients see how...
Microsoft Dynamics CRM Accelerator Spotlight: SharePoint Authentication Accelerator for Microsoft Dynamics CRM
McGladrey’s status as a Microsoft Partner with a Gold Customer Relationship Management (CRM) Competency means that we have demonstrated our ability...
Case Study: Non-Profit Organization Selects Microsoft Dynamics CRM as Tool for Grant Management
The Arc of Dauphin and Lebanon Counties (The Arc) is a non-profit, membership organization serving approximately 800 members using a...
“Nothing Happens Until Someone Sells Something”
I like this quote (author unknown) because it is an action statement and a challenge. All successful businesses depend on sales…...
Microsoft Dynamics CRM 2011 Custom Code Validation Tool Released
In preparation for Microsoft Dynamics CRM Q4 2012 Service Update to support various web browsers. Microsoft has released a tool...
Extend Microsoft Dynamics CRM: Changing a Form to Read-Only
There are various methods of modifying the rights to forms in Microsoft Dynamics CRM. In a two part series, we outline first how...
Microsoft Has Updated the CRM 2011 Client Performance Optimization Document
I was browsing around the Dynamics CRM 2011 Support Page and noticed the Optimizing Client Performance document had been updated...
Installing and Configuring the Outlook client for Microsoft Dynamics CRM for Optimal Performance
Need help installing the Microsoft Dynamics CRM Outlook Client? If you have already installed the client, are you experiencing performance issues within...
It’s 8 AM… do you know where your customers are?
Many years ago, I recall seeing a TV commercial directed at parents. The commercial stated “It’s 8 PM… do you...
Microsoft Dynamics CRM 2011 Report Displayed Error
Recently, I have ran into a Reporting issue in Microsoft Dynamics CRM for one of my client. He was not...
Complimentary Dynamics CRM webcast: Social Intelligence
Join RSM on Tuesday, July 10, 2012, 12 p.m. EST/11 a.m. CST for a complimentary webcast with ISV guest, InsideView. ...
CRM 2011 UR9 Q2 Service Update Release date guess
The latest release date that I’ve seen for Microsoft Dynamics CRM Q2 is July 19th. I’m sure we’ll all find out...
Installing, Configuring, Optimizing and troubleshooting Dynamics CRM for Outlook – Video
I know the title of this blog article is a mouthful and how could I possibly provide all these things....
Service Scheduling in Microsoft Dynamics CRM 2011
Out of the box Microsoft Dynamics CRM doesn’t provide much around service scheduling, therefore if your organization plans to use...
Dashboarding in Microsoft Dynamics CRM 2011
Not only do many charts come out of the box with Microsoft Dynamics CRM, but users can also create their...
12 Great reasons why companies use Microsoft Dynamics CRM, plus a little rant…
I saw this great graphic (below) on the Microsoft blog site today and wanted to share. This graphic reminded me...
Extend your Microsoft Dynamics CRM solution with RSM Accelerators
Accelerators are packaged configurations built for a particular function or an industry. They are designed to get organizations up and...
Case Study: Not-for-profit automates sales and marketing departments with implementation of Microsoft Dynamics CRM
Pennsylvania based ECRI Institute chose Microsoft Dynamics CRM to centralize their data and automate their business process. Equally important to the...
MSCRMAsyncService Errors in the Event Log of Microsoft Dynamics CRM
In continuing with my earlier post, I’m going to keep working on adding various performance tips and tricks as they...
MSCRMPlatform Warning in Event Viewer in Microsoft Dynamics CRM – Event ID 17972
This is one of those warnings you or your clients may notice in their event viewer from time to time...
Migration of data from SalesForce
I have done quite a few migrations to Dynamics CRM and some of the most difficult ones have to deal...
Dynamics CRM 2011 Audit User Logon
I had a client asked me today if they could audit the user logon. I found this on the Microsoft...
Scribe Console Connection Troubleshooting
Many companies looking to integrate with Microsoft Dynamics CRM turn to Scribe Software, data migration and integration solutions for Microsoft Dynamics. As a Scribe...
Dynamics CRM 2011 Javascript ZipCode/Postal Code Lookup
Recently, I needed to write some javascript to do a zip code/postal code lookup for validation purposes and it also...
Update existing CRM data using Export to Excel and Import Wizard
A lot of my clients want to pull data into CRM from other sources without having to buy a third...
Dynamics CRM 2011 Advanced Find Video
I’m sure you can find other ones out there, but I think the one we’ve done here is one of...
2012 Emerging Technology Conference
Please join us for our annual Technology Conference. I will be attending our event in Denver on March 6th, so...
Dynamics CRM 2011 Customer Portal – Contact Us and Event Registration not saving – Resolution
I’ve been demoing and implementing the Customer Portal for Dynamics CRM 2011 A LOT lately. The latest “free” version that...
CRM User Adoption
A few years ago, I performed a CRM assessment for a company that was using Dynamics CRM 4.0 (implemented by...
Why Choose Microsoft Dynamics CRM over Salesforce.com
Below is a recent article on win for Microsoft Dynamics CRM over Salesforce and Oracle. In my world, this is...
Microsoft Dynamics CRM 2011 R8 – Unbelievable (and finally)
I just saw the Partner Briefing on Microsoft Dynamics CRM 2011 R8 release scheduled for Q2 release and all I...
Integrating “National Accounts” in Microsoft Dynamics GP and Microsoft Dynamics CRM using Scribe
While integrating Microsoft Dynamics CRM and Microsoft Dynamics GP, I ran into a situation where I needed to: Be able...
Microsoft Dynamics CRM 2011 Developer Toolkit
Microsoft Recently released the Developer Toolkit for Microsoft Dynamics CRM 2011. The toolkit integrates with Visual Studio 2010 and installs...
Practical considerations to integrating the Dynamics CRM Outlook Client and SharePoint Document Management Integration
The native SharePoint integration into Microsoft Dynamics CRM has caused a lot of excitement over the last few months. The...
Microsoft Dynamics CRM 2011 – Activity Sub-grids only display regarded records
As promised, we will continue to post articles of known issues with Microsoft Dynamics CRM 2011 and this is a...
Microsoft Dynamics CRM 2011 – Javascript to display associated views
This post is a companion post of Microsoft Dynamics CRM 2011 – Activity Sub-grids only display regarded records, which details...
Microsoft Dynamics CRM 2011 – Improved Data Import Wizard
Anyone who has experienced the import capabilities of Microsoft Dynamics CRM prior to the latest release (2011) will undoubtedly agree...
Script Errors in Microsoft Dynamics CRM 2011 – CRM Presence – Known Issues
RSM recently had an issue with all users on a particular environment receiving Internet Explorer script errors in the Microsoft...
Queues in Microsoft Dynamics CRM 2011 – Queues: Team Ownership
In Microsoft Dynamics CRM 2011, you now have the ability to create Queues and Queue Items for almost any entity....
Advanced Find, Dashboards and Reports Webinar
RSM recently held a Webinar on Dynamics CRM Advanced Find, Dashboards and Reports. You can find the recording and presentation...
Microsoft Dynamics CRM 2011 – Add picture to contact/lead forms using SRS report
Recently, I needed to display existing pictures (and provide the ability in Microsoft Dynamics CRM to add additional ones) for contacts...
Microsoft Dynamics CRM 2011 Mobile Express
With the ability to publish custom entities to the mobile express in Microsoft Dynamics CRM 2011, we have done a little...
CRM 2011 Javascript hide/show sections based on picklist
The following is a script for Microsoft Dynamics CRM will show and hide sections based on picklist value: function HideShowHardwareRoles() {...